At a Glance
- Tasks: Support legal professionals with administrative tasks and manage case documentation.
- Company: Join HM Revenue & Customs, a leading digital tax authority in Europe.
- Benefits: Enjoy flexible working patterns and a diverse, inclusive workplace.
- Other info: Occasional travel across the UK may be necessary.
- Why this job: Grow your skills in a supportive environment while making a real impact.
- Qualifications: GCSEs in Maths and English required; proficiency in Microsoft Office is essential.
The predicted salary is between 25000 - 35000 € per year.
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This range is provided by HM Revenue & Customs. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from HM Revenue & Customs
Talent Acquisition Partner @ HM Revenue & Customs
Apply before 11:55 pm on Tuesday 2nd September 2025
Salary - £30,071
Location - Stratford
About the job
Job summary
Discover a career in your hands at HMRC. Whether you\'re seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.
Visit our YouTube channel to watch the full series and come and discover your potential.
Are you looking for a challenging, interesting and rewarding role that allows you to grow your administrative skills whilst supporting Legal Professionals? If so, continue reading to find out more about this fantastic opportunity to join HMRC - one of the largest and most dynamic IT infrastructures in Europe, and we are now one of the most digitally advanced tax authorities in the world.
At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.
We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.
Diverse perspectives and experiences are critical to our success, and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.
About HMRC Legal Group:
Across HMRC Legal Group we provide legal services to the whole of HMRC. This includes:
- The conduct of independent reviews of decisions made by HMRC which are requested by customers under the legislative provisions.
- The conduct of tribunal and civil litigation on a full range of services.
- Work on new legislation.
- Drafting of statutory instruments and other legal documents.
- Legal advice to ExCom and staff.
We also provide technical accountancy and forensic services to HMRC, are head of the Compliance Accountants’ and Insolvency Professions as well as handling Ministerial Correspondence and Freedom of Information requests for HMRC.
This Team specifically deals with:
The provision of a full range of administrative support for our customers including our internal technical caseworkers, lawyers, accountants, review officers, and senior managers.
There is a strong team working ethos in all teams and a variety of interesting and challenging work.
We are looking for someone who:
- Can manage their own workload and work to tight deadlines.
- Looks for the best ways to serve our customers, adhering to guidance and processes when completing work.
- Can work independently but also as part of a team when the work requires it.
- Understands attention to detail and accuracy is priority when handling sensitive information.
- Has excellent written and verbal communication skills.
- Is proficient in Microsoft Office suite (Word, Excel, PowerPoint).
Additional Information:
There may be a need to travel across the UK with occasional overnight stays being required and there may be a need for occasional travel for business purposes.
This vacancy is only available at the specified location, alternative locations are not available.
Your office location is contractual so if you are successful, there is an expectation that you will attend that office location as required by the business. You need to consider how you will meet this requirement before you apply and discuss any concerns with the vacancy holder before accepting any role.
Person specification
You will need to be self-motivated, flexible and prepared to work across a range of duties, these could include:
Registering, updating and closing of cases on case management systems.
Liaising confidently with internal and external stakeholders including the Tribunal service.
Communicating accurately in writing to internal or external contacts and/or customers.
Contacting customers by telephone and answering customer queries.
Maintaining and updating various databases, spreadsheets, and audit trails.
Updating performance data for management information.
Being part of an in-office rota system for postal cover.
Photocopying, printing, and scanning documents.
Arranging travel and accommodation.
Room booking and arranging meetings.
Inbox management of post received via digital methods.
You must hold one of the Qualifications listed below, or equivalent. You will be asked to confirm which on your application.
You should also:
- Be proficient in Microsoft Office suite (Word, Excel, PowerPoint).
- Can manage your own workload and work to tight deadlines.
- Can work independently but also as part of a team when the work requires it.
- Understand attention to detail and accuracy is priority when handling sensitive information.
- Have excellent written and verbal communication skills.
Qualifications
Two GCSEs Grade 4 or above (Formally grade A-C if taken prior to 2017) in Maths and English (or equivalents), in England and Northern Ireland.
Or
Two GCSEs Grade A-C in Maths and English (or equivalents), in Wales.
Or
Two Credit Standard Grades or National Qualifications level 5, in Maths and English (or equivalents), in Scotland.
Please ensure the subject of these qualifications and the grades achieved are listed on your application form in the ‘Type of qualification’ section. If these requirements are not listed individually, then your application will not proceed past the initial sift stage. Any qualifications provided that are higher than GCSE’s will not be accepted.
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#J-18808-LjbffrBusiness Support Administration Officer in Stratford-upon-Avon employer: HM Revenue & Customs
At HM Revenue & Customs, we pride ourselves on being an exceptional employer that fosters a supportive and inclusive work environment in Stratford. Our commitment to employee growth is evident through flexible working patterns and diverse career development opportunities, ensuring that every team member can thrive while contributing to one of the most digitally advanced tax authorities in the world. Join us to be part of a dynamic team where your skills will be valued, and your contributions will make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Administration Officer in Stratford-upon-Avon
✨Tip Number 1
Familiarise yourself with HMRC's mission and values. Understanding their commitment to inclusivity and diversity will help you align your responses during interviews, showcasing how you can contribute to their culture.
✨Tip Number 2
Brush up on your Microsoft Office skills, especially Excel and Word. Since proficiency in these tools is essential for the role, being able to demonstrate your capabilities during practical assessments or discussions can set you apart.
✨Tip Number 3
Prepare examples of how you've managed your workload and met tight deadlines in previous roles. Being able to articulate your time management skills will be crucial, as this is a key requirement for the position.
✨Tip Number 4
Practice your communication skills, both written and verbal. Since the role involves liaising with various stakeholders, being able to convey information clearly and confidently will be vital during the interview process.
We think you need these skills to ace Business Support Administration Officer in Stratford-upon-Avon
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and requirements of the Business Support Administration Officer role. Tailor your application to highlight how your skills and experiences align with what HM Revenue & Customs is looking for.
Highlight Relevant Skills:Make sure to emphasise your proficiency in Microsoft Office, attention to detail, and communication skills in your CV and cover letter. Provide specific examples of how you've successfully managed workloads and worked both independently and as part of a team.
Showcase Your Qualifications:Clearly list your qualifications, especially your GCSEs in Maths and English, as specified in the job description. Ensure that you include the grades achieved to avoid any issues during the initial sift stage of the application process.
Craft a Strong Cover Letter:Write a compelling cover letter that not only introduces yourself but also explains why you're interested in the position at HM Revenue & Customs. Use this opportunity to express your enthusiasm for contributing to their mission and how you can add value to their team.
How to prepare for a job interview at HM Revenue & Customs
✨Research HMRC
Before your interview, take some time to learn about HM Revenue & Customs. Understand their mission, values, and the specific role of the Legal Group. This will help you tailor your answers and show genuine interest in the organisation.
✨Demonstrate Your Administrative Skills
Be prepared to discuss your previous administrative experience. Highlight specific examples where you've managed workloads, adhered to deadlines, and maintained attention to detail, especially when handling sensitive information.
✨Showcase Communication Skills
Since excellent written and verbal communication skills are crucial for this role, practice articulating your thoughts clearly. You might be asked to provide examples of how you've effectively communicated with stakeholders or resolved customer queries.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and teamwork. Think of situations where you've had to work independently or as part of a team, and be ready to explain how you approached those challenges.
