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- Tasks: Join HMRC as a Business Analyst to support digital transformation and shape business needs.
- Company: Be part of HMRC, a key player in government digital projects with a focus on work-life balance.
- Benefits: Flexible working options, competitive pay, and opportunities for contract extension.
- Other info: Diverse workplace with a commitment to equal opportunities and career growth.
- Why this job: Make a real impact on government projects while developing your skills in a supportive environment.
- Qualifications: Strong analytical skills, experience in requirements gathering, and excellent communication abilities.
The predicted salary is between 40000 - 50000 £ per year.
We want to maximise the potential of everyone who chooses to work for us. We offer a great work life balance. You have the opportunity to work at any of our brand-new Regional Centres and to also work remotely. Contracts vary in length dependent upon the project with the possibility to extend. Your time spent with us short or long term will be invaluable - your skills and expertise are needed to deliver the largest digital and transformation projects in Government. There really couldn’t be a better time to join HMRC for your new contract opportunity!
Please note - you must hold active UK Government Security Clearance (SC) when applying for this position.
Role Overview
Join HMRC as a Business Analyst and play a pivotal role in supporting our digital transformation helping to shape, and validate the business needs. You will ensure that requirements are clear, agreed, and aligned across complex stakeholder groups, supporting the programme to deliver a coherent, scalable and customer centred digital solution. This role combines technical awareness with stakeholder management, requiring strong analytical thinking and excellent communication skills to translate complex technical concepts for varied audiences across the organisation.
Key Responsibilities
- Define and capture requirements: Gather, analyse, document and validate business, user, functional and nonfunctional requirements; manage these throughout the discovery lifecycle using HMRC standards.
- Clarify problems and shape solutions: Work with architects, product teams and operational experts to clearly articulate problem statements and support early design direction across DPP workstreams (Digital Format Design, Mailbox, Digital OptOut, Infrastructure & API modernisation, SEES).
- Stakeholder engagement: Engage proactively with programme stakeholders including CDIO teams, Customer Strategy & Tax Design, SEES, Digital Contact, Legal and Policy to ensure requirements reflect organisational, customer, and legislative needs.
- Support discovery activities: Contribute to journey mapping, process understanding, data exploration, and the assessment of user and operational needs across the programme’s digital communication and mailbox journeys.
- Align with DPP objectives: Ensure business requirements directly enable the programme’s goals, including reducing print and postage costs, building a digital-first communications capability, and improving customer experience.
Essential Criteria
- Analytical Thinking & Problem Solving: Ability to break down complex problems and processes. Strong critical thinking, analytical, and problem‑solving skills, able to synthesise diverse viewpoints and untangle complexity within policy, process, and technology landscapes. Experience working in multidisciplinary digital delivery teams across discovery and design phases. Ability to produce clear documentation and communicate findings effectively across technical and nontechnical audiences. Comfortable working with ambiguity and shaping early‑stage design options.
- Requirements Gathering: Experience in eliciting, documenting, and managing business and technical requirements. Skilled in interviewing stakeholders, running workshops, and using techniques like user stories, use cases, and process mapping.
- Communication Skills: Excellent verbal and written communication. Ability to translate technical information for non‑technical audiences and vice versa. Strong presentation and facilitation skills.
- Stakeholder Management: Experience working with stakeholders at all levels (business, technical, executive). Ability to build relationships, manage expectations, and resolve conflicts.
- Documentation & Modelling: Proficiency in creating clear and concise documentation (BRDs, FRDs, process flows, etc.). Familiarity with modelling tools (e.g., Visio, Lucidchart, BPMN).
- Technical Awareness: Understanding of IT systems, databases, and software development life cycles (SDLC, Agile, Waterfall). Ability to work closely with developers, testers, and architects.
- Attention to Detail: High level of accuracy in analysis and documentation. Ability to spot inconsistencies and gaps.
Our Values
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact your designated recruiter to request accommodation.
Business Analyst - SC Cleared employer: HM Revenue & Customs
Contact Detail:
HM Revenue & Customs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst - SC Cleared
✨Tip Number 1
Network like a pro! Reach out to current or former employees at HMRC on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by practising common Business Analyst scenarios. Think about how you would gather requirements or handle stakeholder conflicts. We want you to shine, so role-play with a mate if you can!
✨Tip Number 3
Show off your analytical skills during the interview! Be ready to discuss how you've tackled complex problems in the past. Use specific examples that highlight your experience in multidisciplinary teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining us at HMRC!
We think you need these skills to ace Business Analyst - SC Cleared
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience as a Business Analyst. Use keywords from the job description to show that you understand what we're looking for and how your skills align with our needs.
Showcase Your Analytical Skills: Since analytical thinking is key for this role, include examples of how you've tackled complex problems in the past. We want to see your ability to break down issues and come up with effective solutions.
Communicate Clearly: Your written communication skills are crucial, so ensure your application is clear and concise. Avoid jargon where possible and make it easy for us to understand your experience and qualifications.
Apply Through Our Website: For the best chance of success, apply directly through our website. This way, we can easily track your application and ensure it reaches the right people. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at HM Revenue & Customs
✨Know Your Requirements
Before the interview, make sure you thoroughly understand the requirements of the Business Analyst role. Familiarise yourself with HMRC's digital transformation projects and be ready to discuss how your skills align with their needs, especially in terms of requirements gathering and stakeholder engagement.
✨Showcase Your Analytical Skills
Prepare examples that demonstrate your analytical thinking and problem-solving abilities. Be ready to discuss how you've tackled complex problems in the past, particularly in multidisciplinary teams. This will show that you can break down issues and articulate solutions effectively.
✨Communicate Clearly
Practice translating technical jargon into layman's terms. Since you'll be working with diverse stakeholders, it's crucial to demonstrate your ability to communicate complex concepts clearly. Consider preparing a few scenarios where you've successfully done this in previous roles.
✨Engage with Stakeholders
Think about your past experiences with stakeholder management. Be prepared to discuss how you've built relationships, managed expectations, and resolved conflicts. Highlight any specific techniques you've used, like workshops or user stories, to gather and document requirements.