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For Companies At a Glance
- Tasks: Support NPS Batch operations through monitoring, scheduling, and executing batch jobs.
- Company: Join a dynamic team within the government sector focused on technology and innovation.
- Benefits: Full-time role with opportunities for professional growth and skill development.
- Why this job: Kickstart your career in IT while making a real impact in public service.
- Qualifications: Attention to detail, problem-solving skills, and a collaborative mindset are essential.
- Other info: Gain hands-on experience and mentorship in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Through an initial and immediate in-house training program, you will learn and understand the broad infrastructure of the NPS service, its relationships with other systems and how your Batch System Operations Technician role supports this.
You will work towards being proficient in the day-to-day NPS Batch operational support activities including batch monitoring, scheduling and execution of all batch jobs. You will act as first and second line support for problem resolution and escalations, ensuring that all problems are resolved within the requirements of the appropriate service levels. You will collaborate with and, with experience, act as a mentor to new and existing team colleagues to improve their learning and understanding of NPS and its individual batch elements. You will liaise with our main Service Delivery Partners (Accenture) and wider HMRC CDIO managerial and support teams such as the NPS Service Owners, the Customer Experience and Bridge Operations and more. You will, with guidance, build knowledge and experience over an extended timeframe and be able to demonstrate the skill sets and behaviours required to fulfil the role and duties of an NPS Shift Leader.
Person specification
The candidate will need to display a professional attitude, attention to detail, security awareness and will be able to work to a schedule, ensuring that all deadlines are achieved without compromising quality.
Key daily tasks and responsibilities
- Process Scheduling and Request Fulfilment
- Process Execution
- Process Monitoring
- Event Management
- Process Recording
- Incident Logging and Escalation
- Operational Communication (Inter-Shift, with HMRC Internal Teams and with 3rd Party Suppliers)
- Performance Reporting
- Back-Up and Restore
Additional responsibilities include working towards proficiency in day-to-day NPS Batch operational activities including batch monitoring, scheduling and execution of all batch jobs.
- A confident team player with the ability to build strong relationships.
- Ability to clearly communicate and effectively collaborate across with key stakeholders.
- Active attention to detail and demonstrable ability to problem solve proactively and analytically.
- Able to work under pressure, manage your time effectively and work using your own initiative.
- Microsoft Office 365
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Information Technology
Industries
- Government Administration
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Location notes: Slough, Lancing, London, Ellesmere, Manchester Area, Lincoln, Nuneaton, Portsmouth, West Midlands – reference shows multiple postings without a single consolidated location.
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Batch System Operations Technician employer: HM Revenue & Customs
Contact Detail:
HM Revenue & Customs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Batch System Operations Technician
✨Tip Number 1
Get to know the company and its culture before your interview. Research NPS and its operations, so you can show how your skills align with their needs. This will help us stand out as a candidate who truly understands the role.
✨Tip Number 2
Practice common interview questions related to batch operations and problem-solving. We recommend doing mock interviews with friends or using online resources to get comfortable with articulating your thoughts clearly.
✨Tip Number 3
Showcase your teamwork skills! Since this role involves collaboration with various teams, be ready to share examples of how you've successfully worked in a team environment. We want to see that you can build strong relationships.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you on their radar, which is always a good thing!
We think you need these skills to ace Batch System Operations Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Batch System Operations Technician role. Highlight any relevant experience in batch monitoring, scheduling, or problem resolution to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your teamwork skills and attention to detail!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in the past. We love candidates who can think on their feet and resolve issues effectively, so don’t hold back on sharing your success stories!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. We can’t wait to see what you bring to the team!
How to prepare for a job interview at HM Revenue & Customs
✨Know Your Batch Basics
Before the interview, brush up on your understanding of batch processing and its significance in IT operations. Familiarise yourself with common terms and concepts related to batch monitoring, scheduling, and execution. This will show your enthusiasm for the role and help you answer technical questions confidently.
✨Demonstrate Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved issues or improved processes. Highlight your analytical thinking and proactive approach to problem-solving, as these are crucial for the Batch System Operations Technician role.
✨Showcase Team Collaboration
Since this role involves working closely with various teams and stakeholders, be ready to discuss how you've effectively collaborated in previous roles. Share specific instances where you built strong relationships or mentored colleagues, as this aligns with the job's requirements.
✨Emphasise Attention to Detail
During the interview, make sure to convey your attention to detail and ability to work under pressure. You might want to mention any tools or methods you use to stay organised and ensure quality in your work, as this is key for meeting deadlines without compromising standards.
