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- Tasks: Manage IT services and optimise performance for HMRC's integration/messaging services.
- Company: Join HM Revenue & Customs, a leader in digital transformation.
- Benefits: Competitive salary, pension, hybrid working, and inclusive culture.
- Why this job: Be part of a dynamic team making a real difference in public service.
- Qualifications: Experience in IT Service Management and strong communication skills required.
- Other info: Great career growth opportunities in a supportive environment.
The predicted salary is between 44000 - 57000 £ per year.
Associate Platform Manager – IT Service Management at HM Revenue & Customs
Location
Bristol, England, United Kingdom. Hybrid working 60% of your working week.
Base pay range
£56,888 package (base £44,110 + Pension £12,778 PA STC)
About HMRC
At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.
We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you. Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.
HMRC is building a modern, digital tax administration. Our digital transformation programme is ambitious, exciting and award winning. This programme is the envy of other government organisations and it will make HMRC one of the most digitally sophisticated tax authorities in the world.
About the Team
Now is a fantastic time to start building your career in our exciting, creative and world-class IT team. If you want to learn a lot, help others do the same and be part of delivering public service that makes a real difference, HMRC is a great place to do that.
Enterprise Integration Services (EIS) are at the heart of the HMRC Chief Digital Information Officer (CDIO) group. EIS handle HMRC\’s core integration/middleware services, taking care of over a billion transactions every year and connecting hundreds of HMRC services.
We provide platforms for delivering Application Programming Interface (API) access to HMRC systems. We also provide artefacts and support for API customers (software developers and other Government Departments) to build and manage authorised software that seamlessly integrates with HMRC digital services.
We use modern open-source products and work in an Agile way to deliver flexible, effective integration solutions.
Job Description
The CDIO Chief Engineering and Platform Office Team manage IT services across platforms and multiple channels, ensuring service availability, performance and process maturity across this landscape.
As an Associate Platform Manager in our Service Management team, you will work closely with internal delivery teams, third-party suppliers and other HMRC business areas to optimise the performance of HMRC’s integration/messaging services.
You will also work closely with the Head of Services and Support and play an instrumental role in the migration of legacy enterprise integration services to the new integration platform. You will have a track record of using your own initiative to good effect and making fact-based decisions on service management and support issues. You will have a reputation for achieving the highest performance standards.
You will be self-motivated, a confident communicator with strong interpersonal skills and have a commitment to continuous improvement in self and others. This is an exciting opportunity suited to someone who enjoys working in a dynamic environment, proactive, enthusiastic and prepared to take on and lead on any issues, with colleagues and with third party suppliers.
Person Specification
- Managing EIS service commitments and governance, monitoring service performance, managing change, incidents and problems.
- Providing end to end service management of existing legacy services, including transitional activities.
- Delivering service improvement, support and enhancements whilst minimising operational risks and maximise cost savings.
- Responsible for YOY legislative changes within EIS.
- Delivering a seamless integration service experience for HMRC business areas and customer groups.
- Establishing, managing and maintaining collaborative stakeholder and supplier partnerships.
- Managing supplier performance and relationships in line with EIS requirements and business commitments.
- Understanding of EIS Asset Management and Financial Management.
- The role is suitable for an individual with extensive knowledge and experience of IT Service Management within large organisations managing multiple services to multiple customers, specifically in ITSM live services activities (Incident, Change, Problem, Risk Management) and transition in Live.
- Experienced in developing and maintaining effective relationships with key stakeholders (including suppliers) and working collaboratively in a cross-functional environment including the ability to effectively influence.
- Has the experience and ability to communicate effectively up to Senior Management including a strong background in documentation creation/review.
- Has a broad knowledge and understanding of IT concepts and architectures.
- Delivery management of legislative changes.
- Financial acumen including recharges for the business area.
- Achieved or working towards ITIL or recent experience working within ITIL.
- Experience working with ServiceNow (IT Service Management).
- Experience with service management information and reporting toolsets.
- Working knowledge of HMRC Directorates & Business Units.
- Qualified in ITIL Level 4 Min.
Seniority level
- Associate
Employment type
- Full-time
Job function
- Administrative, Information Technology, and Strategy/Planning
Industries
- Government Administration and IT Services and IT Consulting
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Associate Platform Manager - IT Service Management employer: HM Revenue & Customs
Contact Detail:
HM Revenue & Customs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Platform Manager - IT Service Management
✨Tip Number 1
Network like a pro! Reach out to current or former HMRC employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Associate Platform Manager role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by diving deep into HMRC's digital transformation programme. Familiarise yourself with their integration services and think of examples from your past work that align with their goals. Show them you're not just interested in the job, but also in their mission!
✨Tip Number 3
Practice your communication skills! As a confident communicator, you'll need to articulate your thoughts clearly. Consider doing mock interviews with friends or using online platforms to refine your delivery and ensure you come across as self-assured and knowledgeable.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at HMRC. Make sure to highlight your IT Service Management experience and how it relates to the role.
We think you need these skills to ace Associate Platform Manager - IT Service Management
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Associate Platform Manager role. Highlight your experience in IT Service Management and how it aligns with HMRC's goals. We want to see how you can contribute to our digital transformation!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that showcase your ability to manage service performance and improve processes. We love seeing real-life applications of your expertise.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see your qualifications at a glance.
Apply Through Our Website: We encourage you to submit your application through our official website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at HM Revenue & Customs
✨Know Your IT Service Management Basics
Make sure you brush up on your IT Service Management knowledge, especially around ITIL principles. Be ready to discuss how you've applied these in past roles, particularly in managing incidents, changes, and problems.
✨Showcase Your Communication Skills
As an Associate Platform Manager, you'll need to communicate effectively with various stakeholders. Prepare examples of how you've successfully managed relationships with suppliers or internal teams, highlighting your interpersonal skills.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've tackled service management challenges. Be prepared to explain your thought process and the outcomes, showcasing your initiative and decision-making skills.
✨Familiarise Yourself with HMRC's Digital Transformation
Research HMRC's digital transformation programme and be ready to discuss how your experience aligns with their goals. Showing that you understand their mission will demonstrate your genuine interest in the role.
