At a Glance
- Tasks: Lead strategic resilience projects for top financial services clients and drive innovative solutions.
- Company: Join a leading firm known for its expertise in crisis management and operational resilience.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to work internationally and engage with C-suite executives.
- Why this job: Make a real impact by helping major organisations navigate risks and enhance their resilience.
- Qualifications: Experience in operational resilience and strong communication skills are essential.
The predicted salary is between 80000 - 100000 £ per year.
Our clients are typically some of the largest and most influential organisations in Financial Services. They operate in an ever‑changing environment characterised by uncertainty, where their reputational value is often determined by how they respond to disruption, risk and opportunity. Whether it be cyber threats, political and regulatory change or disruptive innovation, our clients need to navigate shocks, high impact events and change. Our Reputation, Risk, Crisis and Resilience (RRCR) team supports clients in this intellectually challenging context by helping them better plan for and build resilience to strategic risks, issues and incidents, and crises.
Responsibilities for this role include:
- Supporting go‑to‑market and business development activity to grow account relationships and deliver commercial success
- Leading complex client engagements and delivery, including responsibility for contracts, budgets and junior team members
- Delivering engagements to the highest quality, on time, on budget and within established risk processes
- Providing subject matter advice to clients across the range of crisis and resilience services provided by RRCR and related internal teams
- Leading client relationships across a portfolio of organisations across Financial Services to build and enhance relationships, drive new opportunities, and expand the services offered
- Leading senior discussions with C‑Suits and boards to raise awareness of crisis and resilience issues and themes in the UK, EU and global markets
- Developing new products and services, including digital and AI, to support our offerings
- Building our sector presence through innovation, eminence and thought leadership
- Leading internal projects and fulfilling key team roles to build the business in a sustainable manner
Example client engagements could include:
- The design and implementation of a large‑scale resilience transformation programme to meet global financial services regulatory requirements
- Contingency planning for a range of high impact events (such as a catastrophic cyberattack, critical supply failure or pandemics)
- Supporting operational readiness programmes for major events and change initiatives (e.g. mergers and acquisitions, technology 'go live' and strategic product launches)
- Crisis and incident framework design, crisis management exercising and resilience testing
- Deploying live responses to support a client in managing an issue or crisis, and post‑event reviews following a high‑profile incident or crisis
Qualifications and professional experience:
- Extensive knowledge of organisational resilience across several disciplines, including related regulations and evolving regulator thinking
- Extensive knowledge of operational resilience and business continuity, ideally from large and complex financial services organisations
- Experience in any of the following resilience‑related disciplines is desirable: Technology and digital resilience, Third‑party resilience, Technology / AI supported or enabled testing, Cloud resilience, IT Service Continuity and Disaster Recovery, Crisis management, Contingency planning, Scenario risk modelling and planning, Operational Risk, Enterprise Risk Management
- Track record of commercial success in Financial Services, demonstrating ability to scale and grow accounts and develop new relationships for resilience services
- Comfortable presenting at all levels, with the ability to articulate complex resilience concepts clearly, influence senior leaders (C‑Suite and boards), and build trust. Includes strong communication, presentation, and business writing skills
- Ability to understand how strategy, purpose, and values shape resilience priorities, integrating these into planning and investment decisions, and interpreting the financial implications of resilience investments
- Track record of building and maintaining strong relationships with external and internal senior stakeholders
- Proven ability to build inclusive and collaborative teams, fostering a culture of learning, and supporting clients and junior colleagues through coaching and mentoring
- Experience in designing and leading testing, simulations, pilots, and exercises to test and refine resilience capabilities, embedding lessons learned into preparedness and improvement
- Ability to quickly understand complex organisations, their operating models, interdependencies across systems, supporting operations and technology, and associated risks, including mapping critical functions and vulnerabilities
- Ability to embed resilience principles into organisational systems and frameworks, and to integrate resilience metrics into risk and operational dashboards
- Collaborative, proactive, and results‑oriented attitude, with an openness to learning, a willingness to challenge assumptions, and an ability to adapt quickly to evolving contexts
- Willingness to adopt a trusted and flexible working routine, managing own time to drive results, traveling according to client needs (including internationally when required), and working additional office hours depending on project demands
Strategic Leader, Financial Services Operational Resilience employer: Hm Revenue & Customs (Hmrc)
As a Strategic Leader in Financial Services Operational Resilience, you will join a dynamic and innovative team that thrives on tackling complex challenges faced by some of the largest organisations in the sector. Our company fosters a collaborative work culture that prioritises employee growth through continuous learning and mentorship, while offering competitive benefits and the opportunity to influence high-level discussions with C-Suite executives. Located in a vibrant area, we provide a stimulating environment where your contributions directly impact our clients' resilience strategies and overall success.
Contact Details:
Hm Revenue & Customs (Hmrc) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Leader, Financial Services Operational Resilience
✨Tip Number 1
Network like a pro! Reach out to connections in the financial services sector and let them know you're on the lookout for opportunities. Attend industry events or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Prepare for those interviews! Research the company and its recent challenges in operational resilience. Be ready to discuss how your skills can help them navigate risks and enhance their crisis management strategies.
✨Tip Number 3
Showcase your expertise! Create a portfolio or case studies that highlight your experience in resilience and crisis management. This will give you an edge when discussing your qualifications with potential employers.
✨Tip Number 4
Don't forget to apply through our website! We have loads of exciting roles that could be perfect for you. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Strategic Leader, Financial Services Operational Resilience
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in operational resilience and financial services. We want to see how your skills align with the specific challenges our clients face.
Showcase Your Achievements:Don’t just list your responsibilities; share your successes! Use quantifiable results to demonstrate how you've driven commercial success or improved resilience in previous roles. This helps us see the impact you can bring.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language to articulate your thoughts, especially when discussing complex concepts. We appreciate clarity as much as depth!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Hm Revenue & Customs (Hmrc)
✨Know Your Stuff
Make sure you brush up on your knowledge of operational resilience and the latest trends in financial services. Be ready to discuss how you've navigated complex challenges in the past, especially around crisis management and regulatory requirements.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience leading teams and managing client relationships. Think about times when you've influenced senior leaders or driven new opportunities, and be ready to share those stories during the interview.
✨Communicate Clearly
Practice articulating complex concepts in a straightforward manner. You’ll likely need to explain resilience strategies to C-Suite executives, so focus on being concise and impactful in your communication style.
✨Demonstrate Adaptability
Be prepared to discuss how you've adapted to changing environments and unexpected challenges. Highlight your proactive attitude and willingness to learn, as these traits are crucial for success in a role focused on resilience.
