At a Glance
- Tasks: Lead complex client engagements and develop innovative resilience solutions for financial services.
- Company: Join a leading firm in financial services, shaping the future of operational resilience.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on innovation and thought leadership.
- Why this job: Make a real impact by helping clients navigate crises and build resilience in a dynamic environment.
- Qualifications: Extensive knowledge of operational resilience and experience in financial services required.
The predicted salary is between 70000 - 90000 £ per year.
Our clients are typically some of the largest and most influential organisations in Financial Services. They operate in an ever‑changing environment characterised by uncertainty, where their reputational value is often determined by how they respond to disruption, risk and opportunity. Whether it be cyber threats, political and regulatory change or disruptive innovation, our clients need to navigate shocks, high impact events and change. Our Reputation, Risk, Crisis and Resilience (RRCR) team supports clients in this intellectually challenging context by helping them better plan for and build resilience to strategic risks, issues and incidents, and crises.
Responsibilities for this role include:
- Supporting go‑to‑market and business development activity to grow account relationships and deliver commercial success
- Leading complex client engagements and delivery, including responsibility for contracts, budgets and junior team members
- Delivering engagements to the highest quality, on time, on budget and within established risk processes
- Providing subject matter advice to clients across the range of crisis and resilience services provided by RRCR and related internal teams
- Leading client relationships across a portfolio of organisations across Financial Services to build and enhance relationships, drive new opportunities, and expand the services offered
- Leading senior discussions with C‑Suits and boards to raise awareness of crisis and resilience issues and themes in the UK, EU and global markets
- Developing new products and services, including digital and AI, to support our offerings
- Building our sector presence through innovation, eminence and thought leadership
- Leading internal projects and fulfilling key team roles to build the business in a sustainable manner
Example client engagements could include:
- The design and implementation of a large‑scale resilience transformation programme to meet global financial services regulatory requirements
- Contingency planning for a range of high impact events (such as a catastrophic cyberattack, critical supply failure or pandemics)
- Supporting operational readiness programmes for major events and change initiatives (e.g. mergers and acquisitions, technology 'go live' and strategic product launches)
- Crisis and incident framework design, crisis management exercising and resilience testing
- Deploying live responses to support a client in managing an issue or crisis, and post‑event reviews following a high‑profile incident or crisis
Qualifications and professional experience:
- Extensive knowledge of organisational resilience across several disciplines, including related regulations and evolving regulator thinking
- Extensive knowledge of operational resilience and business continuity, ideally from large and complex financial services organisations
- Experience in any of the following resilience‑related disciplines is desirable: Technology and digital resilience, Third‑party resilience, Technology / AI supported or enabled testing, Cloud resilience, IT Service Continuity and Disaster Recovery, Crisis management, Contingency planning, Scenario risk modelling and planning, Operational Risk, Enterprise Risk Management
- Track record of commercial success in Financial Services, demonstrating ability to scale and grow accounts and develop new relationships for resilience services
- Comfortable presenting at all levels, with the ability to articulate complex resilience concepts clearly, influence senior leaders (C‑Suite and boards), and build trust. Includes strong communication, presentation, and business writing skills
- Ability to understand how strategy, purpose, and values shape resilience priorities, integrating these into planning and investment decisions, and interpreting the financial implications of resilience investments
- Track record of building and maintaining strong relationships with external and internal senior stakeholders
- Proven ability to build inclusive and collaborative teams, fostering a culture of learning, and supporting clients and junior colleagues through coaching and mentoring
- Experience in designing and leading testing, simulations, pilots, and exercises to test and refine resilience capabilities, embedding lessons learned into preparedness and improvement
- Ability to quickly understand complex organisations, their operating models, interdependencies across systems, supporting operations and technology, and associated risks, including mapping critical functions and vulnerabilities
- Ability to embed resilience principles into organisational systems and frameworks, and to integrate resilience metrics into risk and operational dashboards
- Collaborative, proactive, and results‑oriented attitude, with an openness to learning, a willingness to challenge assumptions, and an ability to adapt quickly to evolving contexts
- Willingness to adopt a trusted and flexible working routine, managing own time to drive results, travelling according to client needs (including internationally when required), and working additional office hours depending on project demands
Senior Manager, Operational Resilience, Financial Services - Reputation, Risk, Crisis and Resilienc employer: Hm Revenue & Customs (Hmrc)
As a Senior Manager in our Reputation, Risk, Crisis and Resilience team, you will join a dynamic and innovative environment that prioritises employee growth and collaboration. Our company fosters a culture of inclusivity and continuous learning, offering extensive professional development opportunities while working with some of the largest financial services organisations globally. With a focus on resilience and strategic risk management, you will be part of a team that not only values your expertise but also encourages you to lead impactful projects that shape the future of the industry.
Contact Details:
Hm Revenue & Customs (Hmrc) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager, Operational Resilience, Financial Services - Reputation, Risk, Crisis and Resilienc
✨Tip Number 1
Network like a pro! Get out there and connect with people in the financial services sector. Attend industry events, webinars, or even local meetups. The more you engage, the better your chances of landing that senior manager role.
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with potential employers, make sure to highlight your knowledge in operational resilience and crisis management. Share specific examples of how you've tackled challenges in the past.
✨Tip Number 3
Don’t shy away from asking questions during interviews. This shows your interest and helps you understand if the company aligns with your values and goals. Plus, it gives you a chance to demonstrate your strategic thinking!
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you prepare for interviews and connect with the right people. Plus, it’s a great way to show your enthusiasm for joining our team.
We think you need these skills to ace Senior Manager, Operational Resilience, Financial Services - Reputation, Risk, Crisis and Resilienc
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Manager in Operational Resilience. Highlight your experience in financial services and any relevant projects that showcase your ability to handle crisis management and operational resilience.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about operational resilience and how your skills align with our needs. Be specific about your achievements and how they relate to the responsibilities outlined in the job description.
Showcase Your Communication Skills:Since this role involves presenting to C-Suite executives, make sure your application reflects your strong communication abilities. Use clear, concise language and demonstrate your knack for articulating complex concepts in an understandable way.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Hm Revenue & Customs (Hmrc)
✨Know Your Stuff
Make sure you brush up on your knowledge of operational resilience and the specific challenges faced in financial services. Be ready to discuss recent trends, regulatory changes, and how they impact clients. This will show that you're not just familiar with the concepts but also engaged with the current landscape.
✨Showcase Your Experience
Prepare to share specific examples from your past roles where you've successfully led complex client engagements or developed new resilience strategies. Highlight your commercial successes and how you've built relationships with senior stakeholders. This will demonstrate your capability to drive results in a similar role.
✨Communicate Clearly
Practice articulating complex resilience concepts in a straightforward manner. You might be speaking with C-Suite executives, so focus on clarity and confidence in your communication. Use real-world examples to illustrate your points and ensure you can explain the financial implications of resilience investments.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that test your problem-solving skills in crisis management and operational risk. Think about how you would approach high-impact events or disruptions. Prepare structured responses that outline your thought process and decision-making criteria.
