Media Operations Transformation Lead (AI & Data)

Are you passionate about operational design and delivery, and thinking creatively to solve client issues? Do you want to help a diverse range of organisations to undertake fundamental transformation to drive business value? Could you provide insights to help our clients make decisions, address challenges, and achieve their objectives? Have you delivered complex transformation programmes that translate strategy into execution? Can you think on your feet, adapt and pivot where necessary? If you say yes to any of these, please apply.

We design, build, and optimise the operations of leading Technology, Media & Telecommunications (TMT) businesses to bring their biggest ideas to life and help them to unlock the value of AI, digital and sustainability. Our Media practice is experiencing significant growth, and we are actively expanding our team to work with some of the most influential media players in the industry. Working with colleagues across Deloitte, we combine business design, process engineering and cost transformation in hand with data and technology fluency to solve our clients' biggest challenges, bring the unpredictable and unknown into focus, and turn concepts into reality. To do this, we need ambitious, entrepreneurial and curious people that will drive innovation and welcome and thrive in disruption. While your primary focus will be on media, you will also have opportunities to gain experience across our broader TMT portfolio.

In Operations & Industry Domain Solutions (OIDS) we have always led with our industry knowledge. Our clients value the insight and expertise we bring from the wide range of organisations we work for, and the experience that brings. In the TMT sector it is no different – we have spent many years working with the largest Telco, Media & Tech clients in the UK and globally, supporting them with some of their greatest challenges that can range from fundamental re‑imagination of the Operating Model for rolling out and selling fibre, to transforming the way Media companies handle their content supply chains end‑to‑end.

Responsibilities

• Supporting the design and delivery of operating models and identifying areas of innovation/operational improvement within existing operating models.
• Assessing processes, identifying and quantifying inefficiencies and contributing ideas for improvement.
• Helping develop business cases, leading on data synthesising and modelling, and identifying and/or delivering sustainable cost savings in collaboration with senior clients.
• Developing methodical approaches to research and analysing large qualitative and quantitative data sets to shape insights and recommendations.
• Evaluating and using emerging and innovative technologies or ways of thinking to shape strategy; design operating models, principles and roadmaps; and deliver transformation.
• Managing relationships across a broad range of stakeholder groups.
• Leading small project teams, workstreams and components of engagements.
• Organising inputs to contribute to the logical flow of deliverables.

Connect to your skills and professional experience

We are looking for people to join our team who embrace change and bring us ever greater breadth and depth of expertise. The quality of our technical skills is enhanced through our practical knowledge of implementation and our ability to learn from each other. To make an impact that matters with our Media clients, we are looking for experience of a junior/mid-level operational role in at least one Media organisation (as an employee or as a consultant/contractor) demonstrating knowledge of the overall operating model of that business:

• Modernisation of Content Supply Chains.
• Data-driven personalisation and audience engagement.
• Subscription and advertising platform innovation.
• New content formats and experiences (AR/VR/Metaverse).
• Intellectual Property and digital Rights management.
• Royalty management.
• Content and Intellectual Property distribution.
• Broadcasting and streaming enablement.
• Production and post-production enablement.

Although not essential, in addition to the core skills above, we would welcome any of the desirable experience below:

• Experience of use of AI/Automation to accelerate key operational processes and/or optimise ways of working in one of the above sectors.
• Previous consulting experience, whether as an independent advisor or in‑house.
• Depth of knowledge of the operational dynamics and industry trends across media.