At a Glance
- Tasks: Lead complex client engagements and develop innovative resilience solutions for financial services.
- Company: Join a leading firm in Financial Services, shaping the future of operational resilience.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to influence senior leaders and drive change.
- Why this job: Make a real impact by helping clients navigate crises and build resilience.
- Qualifications: Extensive knowledge in operational resilience and strong relationship-building skills required.
The predicted salary is between 70000 - 90000 £ per year.
Our clients are typically some of the largest and most influential organisations in Financial Services. They operate in an ever‑changing environment characterised by uncertainty, where their reputational value is often determined by how they respond to disruption, risk and opportunity. Whether it be cyber threats, political and regulatory change or disruptive innovation, our clients need to navigate shocks, high impact events and change. Our Reputation, Risk, Crisis and Resilience (RRCR) team supports clients in this intellectually challenging context by helping them better plan for and build resilience to strategic risks, issues and incidents, and crises.
Responsibilities for this role include:
- Supporting go‑to‑market and business development activity to grow account relationships and deliver commercial success
- Leading complex client engagements and delivery, including responsibility for contracts, budgets and junior team members
- Delivering engagements to the highest quality, on time, on budget and within established risk processes
- Providing subject matter advice to clients across the range of crisis and resilience services provided by RRCR and related internal teams
- Leading client relationships across a portfolio of organisations across Financial Services to build and enhance relationships, drive new opportunities, and expand the services offered
- Leading senior discussions with C‑Suits and boards to raise awareness of crisis and resilience issues and themes in the UK, EU and global markets
- Developing new products and services, including digital and AI, to support our offerings
- Building our sector presence through innovation, eminence and thought leadership
- Leading internal projects and fulfilling key team roles to build the business in a sustainable manner
Example client engagements could include:
- The design and implementation of a large‑scale resilience transformation programme to meet global financial services regulatory requirements
- Contingency planning for a range of high impact events (such as a catastrophic cyberattack, critical supply failure or pandemics)
- Supporting operational readiness programmes for major events and change initiatives (e.g. mergers and acquisitions, technology 'go live' and strategic product launches)
- Crisis and incident framework design, crisis management exercising and resilience testing
- Deploying live responses to support a client in managing an issue or crisis, and post‑event reviews following a high‑profile incident or crisis
Qualifications and professional experience:
- Extensive knowledge of organisational resilience across several disciplines, including related regulations and evolving regulator thinking
- Extensive knowledge of operational resilience and business continuity, ideally from large and complex financial services organisations. Experience in any of the following resilience‑related disciplines is desirable: Technology and digital resilience, Third‑party resilience, Technology / AI supported or enabled testing, Cloud resilience, IT Service Continuity and Disaster Recovery, Crisis management, Contingency planning, Scenario risk modelling and planning, Operational Risk, Enterprise Risk Management
- Track record of commercial success in Financial Services, demonstrating ability to scale and grow accounts and develop new relationships for resilience services
- Comfortable presenting at all levels, with the ability to articulate complex resilience concepts clearly, influence senior leaders (C‑Suite and boards), and build trust. Includes strong communication, presentation, and business writing skills
- Ability to understand how strategy, purpose, and values shape resilience priorities, integrating these into planning and investment decisions, and interpreting the financial implications of resilience investments
- Track record of building and maintaining strong relationships with external and internal senior stakeholders. Proven ability to build inclusive and collaborative teams, fostering a culture of learning, and supporting clients and junior colleagues through coaching and mentoring
- Experience in designing and leading testing, simulations, pilots, and exercises to test and refine resilience capabilities, embedding lessons learned into preparedness and improvement
- Ability to quickly understand complex organisations, their operating models, interdependencies across systems, supporting operations and technology, and associated risks, including mapping critical functions and vulnerabilities
- Ability to embed resilience principles into organisational systems and frameworks, and to integrate resilience metrics into risk and operational dashboards
- Collaborative, proactive, and results‑oriented attitude, with an openness to learning, a willingness to challenge assumptions, and an ability to adapt quickly to evolving contexts
- Willingness to adopt a trusted and flexible working routine, managing own time to drive results, traveling according to client needs (including internationally when required), and working additional office hours depending on project demands
Senior Manager, Operational Resilience, Financial Services - Reputation, Risk, Crisis and Resilienc in Manchester employer: Hm Revenue & Customs (Hmrc)
As a Senior Manager in our Reputation, Risk, Crisis and Resilience team, you will thrive in a dynamic work environment that champions innovation and collaboration. We offer competitive benefits, a strong focus on employee development, and the opportunity to engage with some of the largest financial services organisations globally. Our culture promotes inclusivity and continuous learning, ensuring that you can grow your career while making a meaningful impact in the field of operational resilience.
Contact Details:
Hm Revenue & Customs (Hmrc) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager, Operational Resilience, Financial Services - Reputation, Risk, Crisis and Resilienc in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for opportunities. Attend industry events or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Prepare for interviews by researching the company and its recent challenges. Be ready to discuss how your experience in operational resilience can help them navigate risks and crises. Show them you understand their world!
✨Tip Number 3
Practice your pitch! You need to be able to clearly articulate your skills and how they align with the role. Think about specific examples from your past that demonstrate your ability to lead complex client engagements and drive commercial success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Manager, Operational Resilience, Financial Services - Reputation, Risk, Crisis and Resilienc in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Manager role. Highlight your experience in operational resilience and how it aligns with our clients' needs in Financial Services. We want to see how you can bring value to our team!
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of your successes in previous roles. Whether it’s leading a crisis management project or developing new resilience strategies, we love to see quantifiable results that demonstrate your impact.
Be Clear and Concise:When writing your application, clarity is key! Use straightforward language and avoid jargon where possible. We appreciate well-structured applications that get straight to the point while still showcasing your expertise.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Hm Revenue & Customs (Hmrc)
✨Know Your Stuff
Make sure you have a solid understanding of operational resilience and the specific challenges faced by financial services. Brush up on recent trends, regulations, and case studies that highlight how organisations have successfully navigated crises.
✨Showcase Your Experience
Prepare to discuss your past experiences in leading complex client engagements and managing teams. Be ready to share specific examples where you've delivered high-quality results on time and within budget, especially in crisis situations.
✨Communicate Clearly
Practice articulating complex concepts in a straightforward manner. You’ll likely be speaking with C-suite executives, so focus on how you can influence and build trust through effective communication. Tailor your language to resonate with senior leaders.
✨Demonstrate Your Leadership Skills
Highlight your ability to build inclusive teams and foster a culture of learning. Be prepared to discuss how you've mentored junior colleagues and supported clients through challenging times, showcasing your collaborative and proactive attitude.
