At a Glance
- Tasks: Build and deploy customer service solutions using Salesforce Data Cloud and AgentForce.
- Company: Join the dynamic Deloitte Digital team, a leader in innovative tech solutions.
- Benefits: Enjoy a hybrid working model, competitive salary, and opportunities for professional growth.
- Other info: Collaborate in a vibrant environment with excellent career advancement opportunities.
- Why this job: Make an impact by integrating AI-driven enhancements in customer service solutions.
- Qualifications: Passion for Salesforce, with certifications in progress and basic SQL skills.
The predicted salary is between 60000 - 80000 £ per year.
We are looking for a Salesforce Data Cloud and AgentForce Senior Consultant to join our dynamic Deloitte Digital team. The role focuses on building and deploying customer service solutions within the Salesforce ecosystem, with a strong emphasis on data modelling, integration, and AI‑driven enhancements.
Responsibilities
- Assist in development, building, and implementation of Salesforce Data Cloud instances in conjunction with Sales, Service, and Commerce Cloud.
- Support project execution activities including analysis, documentation, solution development, testing, and performance monitoring.
- Identify potential technical design and data model risks and help devise mitigation strategies.
- Participate in technical design and data model workshops with engineering and business stakeholders.
- Translate and communicate technical requirements and solutions to business stakeholders.
- Stay informed on new Salesforce features and contribute to efficient solution discussions.
- Maintain technical documentation through active participation in workshops.
- Engage with client needs in marketing and Salesforce Data Cloud requirements during implementation.
- Understand Salesforce Data Cloud capabilities and limitations, and contribute to proposed solutions.
- Develop foundational knowledge as a technical solution specialist in components like Data streams, Unified Data Model, Transformations/Insights, Identity Resolution, Segmentations, and Activations.
- Assist in developing and maintaining key data model, segmentation, architecture, code documentation, and technical specifications.
- Support the development team in building solutions while ensuring architectural integrity.
- Contribute to workstreams in large‑scale enterprise implementations focused on Salesforce Data Cloud architecture and data models.
- Design and integrate AgentForce‑powered AI capabilities into Salesforce Data Cloud and Marketing Cloud solutions.
- Support the development and optimisation of generative AI workflows while ensuring adherence to Salesforce Trust Layer security and compliance standards.
- Apply Agentic AI best practices to orchestrate multi‑step, autonomous Salesforce processes across Clouds.
- Identify AI‑specific risks related to data usage, bias, and model behaviour and implement mitigation strategies.
- Stay current on new Salesforce AI ecosystem features and identify opportunities for value creation.
Qualifications
- Desire to achieve Salesforce Data Cloud Consultant certification.
- Desire to achieve AgentForce Specialist certification.
- Salesforce Admin certification (or actively working towards it).
- Platform App Builder certification (or actively working towards it) with understanding of Salesforce Flows.
- Developing presentation skills for both technical and non‑technical audiences.
- Basic proficiency in SQL queries.
- Experience or interest in integrating with cloud‑based data warehouses/lakes (e.g., Snowflake, Databricks).
- Interest in Salesforce AgentForce capabilities, including building and deploying AI‑driven agents.
- Knowledge of generative AI workflow design within Salesforce.
- Understanding of Agentic AI orchestration across Salesforce Clouds.
- Understanding of Salesforce Trust Layer and its role in secure, compliant AI deployments.
- Additional exposure to SOQL and APEX is preferred.
- Front‑end coding skills (HTML, CSS/SASS, Typescript, React, XML, JSON) are preferred.
Location & Working Arrangement
Based in London or Manchester with a hybrid working model that includes office, virtual collaboration spaces, client sites, and remote work.
Senior Consultant, Salesforce Data Cloud and Agentforce , Deloitte Digital in Manchester employer: Hm Revenue & Customs (Hmrc)
Deloitte Digital is an exceptional employer that fosters a collaborative and innovative work culture, particularly for those in the Senior Consultant role focused on Salesforce Data Cloud and AgentForce. With a strong commitment to employee growth, we offer extensive training opportunities, including support for Salesforce certifications, and a hybrid working model that promotes flexibility and work-life balance. Our London and Manchester locations provide vibrant environments where you can engage with cutting-edge technology and contribute to impactful projects, making your work both meaningful and rewarding.
Contact Details:
Hm Revenue & Customs (Hmrc) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Consultant, Salesforce Data Cloud and Agentforce , Deloitte Digital in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former Deloitte Digital employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Senior Consultant role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by brushing up on your Salesforce knowledge. Dive into the latest features of Salesforce Data Cloud and AgentForce. Being able to discuss these topics confidently will show that you're genuinely interested and knowledgeable.
✨Tip Number 3
Practice your presentation skills! You’ll need to communicate technical requirements to business stakeholders, so being able to explain complex concepts in simple terms is key. Try presenting to friends or family to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Deloitte Digital team.
We think you need these skills to ace Senior Consultant, Salesforce Data Cloud and Agentforce , Deloitte Digital in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Salesforce Data Cloud and AgentForce role. Highlight any relevant projects or certifications, especially those related to data modelling and AI-driven solutions.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about Salesforce and how your background makes you a great fit for our team. Be specific about your experience with customer service solutions and any technical design workshops you've participated in.
Showcase Your Technical Skills:Don’t shy away from mentioning your technical skills! Whether it’s SQL queries, front-end coding, or your understanding of Salesforce capabilities, make sure we see how you can contribute to our projects right from the get-go.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Hm Revenue & Customs (Hmrc)
✨Know Your Salesforce Stuff
Make sure you brush up on your knowledge of Salesforce Data Cloud and AgentForce capabilities. Be ready to discuss how you've used these tools in past projects, especially focusing on data modelling and integration. This will show that you're not just familiar with the platform but can also apply it effectively.
✨Prepare for Technical Questions
Expect some technical questions during the interview, especially around AI-driven enhancements and data architecture. Practise explaining complex concepts in simple terms, as you'll need to communicate effectively with both technical and non-technical stakeholders.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific challenges you've faced in previous roles and how you overcame them. Highlight your ability to identify risks and devise mitigation strategies, particularly in relation to data models and technical designs. This will demonstrate your proactive approach to problem-solving.
✨Stay Updated on Salesforce Trends
Keep yourself informed about the latest features and updates in the Salesforce ecosystem, especially those related to AI and data management. Mention any recent developments you've learned about and how they could be beneficial for Deloitte Digital. This shows your enthusiasm for continuous learning and staying ahead in the field.
