At a Glance
- Tasks: Architect and implement cutting-edge Salesforce solutions to enhance customer service.
- Company: Join Deloitte Digital, a leader in innovative tech solutions.
- Benefits: Enjoy hybrid working, competitive salary, and professional growth opportunities.
- Other info: Dynamic work environment with excellent career advancement potential.
- Why this job: Make a real impact by leveraging AI and data in the Salesforce ecosystem.
- Qualifications: Experience with Salesforce Data Cloud and strong technical skills required.
The predicted salary is between 60000 - 80000 £ per year.
Deloitte Digital seeks a highly skilled Salesforce Data Cloud and AgentForce Solution Architect to build and deploy cutting‑edge customer service solutions. You will architect and implement integrated solutions leveraging the power of Salesforce Data Cloud to enhance AgentForce functionality. Your expertise in data modelling, ETL processes, data governance, and API integration will be key to creating robust and scalable solutions. A deep understanding of the Salesforce ecosystem, including Service Cloud and other relevant technologies, is essential.
Technical Skills
- Experience in marketing automation, data model and architecture in the Salesforce ecosystem or equivalent
- Customer Data Modelling best practices
- Salesforce cross‑cloud integrations
- Proficiency in moderately complex SQL queries
- Experience in integrating with cloud‑based data warehouses/data lakes (e.g. Snowflake, Databricks or equivalent)
- Hands‑on experience with Salesforce Agentforce capabilities, including building and deploying AI‑driven agents
- Practical knowledge of Generative AI workflow design within the Salesforce ecosystem
- Familiarity with Agentic AI orchestration for autonomous process execution across Salesforce Clouds
- Strong understanding of the Salesforce Trust Layer and its role in secure, compliant AI deployments
Required
- Salesforce Data Cloud Consultant – plus experience with at least 1 end‑to‑end Salesforce Data Cloud implementation
- Agentforce Specialist certification – plus experience implementing 1‑2 Agentforce POCs for a client
- Salesforce Admin certification
- Platform App Builder certification – experience implementing Salesforce Flows
- Effective presentation skills to both technical and non‑technical audiences
Preferred
- Experience with SOQL and APEX
- Front‑end coding skills (HTML, CSS/SASS, Typescript, React, XML, JSON)
Responsibilities
- Develop, build, and implement Salesforce Data Cloud instances in conjunction with Sales, Service and Commerce Cloud
- Drive end‑to‑end project execution, encompassing analysis, documentation, solution development, testing, and performance, to meet client expectations
- Identify technical design and data model risks, confirm their validity, and devise strategies to mitigate them
- Actively participate in technical design and data model workshops alongside Engineering Teams and business stakeholders
- Clearly translate and communicate technical requirements and solutions to the business using story‑based narratives, and present strategies and recommendations to executives
- Leverage knowledge of new and upcoming features in the Salesforce ecosystem to recommend more efficient solutions
- Ensure that technical documentation is consistently updated through active participation in technical workshops
- Lead sessions to understand client needs in technical marketing and Salesforce Data Cloud requirements, and act as a crucial technical resource throughout the implementation process
- Assess client requirements, propose effective solutions, and communicate the capabilities and limitations of Salesforce Data Cloud
- Function as a technical solution specialist within the Salesforce Data Cloud ecosystem, including components like Data streams, Unified Data Model, Transformations/Insights, Identity Resolution, Segmentations and Activations
- Develop, oversee, and maintain key data model, segmentation, architecture, code documentation, and technical specifications for designated workstreams
- Lead the development and physical design of solutions, guide the development team, and ensure the system's architectural integrity
- Manage workstreams in large‑scale enterprise implementations, focusing on Salesforce Data Cloud architecture and data models
- Design and integrate Agentforce‑powered AI capabilities into Salesforce Data Cloud and Marketing Cloud solutions to enhance automation, customer engagement, and operational efficiency
- Develop and optimise Generative AI workflows for tasks such as personalised content creation, summarisation, and insight generation – ensuring adherence to Salesforce Trust Layer security and compliance standards
- Apply Agentic AI best practices to orchestrate multi‑step, autonomous Salesforce processes that span across Sales, Service, Marketing, and Data Cloud
- Identify AI‑specific risks related to data usage, bias, and model behaviour, and work with stakeholders to implement mitigation strategies in line with Salesforce guidance
- Stay up to date with new Salesforce AI ecosystem features (including Trust Layer enhancements) and proactively recommend opportunities for value creation
Location
You will be based in London or Manchester with hybrid working.
Manager, Salesforce Data Cloud and Agentforce, Deloitte Digital in Manchester employer: Hm Revenue & Customs (Hmrc)
Deloitte Digital is an exceptional employer that fosters a dynamic and inclusive work culture, encouraging innovation and collaboration among its teams. With a strong focus on employee growth, you will have access to extensive training and development opportunities, particularly in cutting-edge technologies like Salesforce Data Cloud and AI solutions. The hybrid working model in vibrant cities like London or Manchester offers the perfect balance of professional engagement and personal well-being, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
Hm Revenue & Customs (Hmrc) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Manager, Salesforce Data Cloud and Agentforce, Deloitte Digital in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the Salesforce ecosystem, attend industry events, and join relevant online communities. The more people you know, the better your chances of landing that dream job.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your Salesforce projects, especially those involving Data Cloud and Agentforce. This will give potential employers a clear view of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on your technical knowledge and soft skills. Be ready to discuss your experience with data modelling, ETL processes, and API integration, as well as how you can enhance customer service solutions.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Let's get you that job!
We think you need these skills to ace Manager, Salesforce Data Cloud and Agentforce, Deloitte Digital in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the job description. Highlight your experience with Salesforce Data Cloud and Agentforce, and don’t forget to showcase your technical skills like SQL queries and data modelling. We want to see how your background fits perfectly with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your skills can help us at Deloitte Digital. Be specific about your achievements and how they relate to the responsibilities listed in the job description.
Showcase Your Technical Expertise:Since this role requires a deep understanding of the Salesforce ecosystem, make sure to highlight any relevant certifications and hands-on experience. We love seeing practical examples of how you've implemented solutions or tackled challenges in previous roles.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values while you’re at it!
How to prepare for a job interview at Hm Revenue & Customs (Hmrc)
✨Know Your Salesforce Stuff
Make sure you brush up on your knowledge of the Salesforce ecosystem, especially Data Cloud and Agentforce. Be ready to discuss your experience with data modelling, ETL processes, and API integration, as these are crucial for the role.
✨Showcase Your Technical Skills
Prepare to demonstrate your proficiency in SQL queries and any front-end coding skills you have. Bring examples of past projects where you've implemented Salesforce solutions, particularly focusing on AI-driven agents and cloud integrations.
✨Communicate Clearly
Practice explaining complex technical concepts in simple terms. You’ll need to present strategies to both technical and non-technical audiences, so think about how you can make your explanations relatable and engaging.
✨Stay Updated on Trends
Familiarise yourself with the latest features in the Salesforce ecosystem, especially around Generative AI and the Trust Layer. Being able to discuss recent developments will show your passion for the field and your commitment to continuous learning.
