At a Glance
- Tasks: Support leaders in enhancing client relationships and delivering commercial success in financial services.
- Company: Join a leading firm in Financial Services with a focus on resilience and crisis management.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for personal and professional growth.
- Other info: Collaborative team culture with excellent career development opportunities.
- Why this job: Make a real impact by helping clients navigate risks and build resilience in a dynamic environment.
- Qualifications: Experience in operational resilience and strong communication skills are essential.
The predicted salary is between 60000 - 80000 £ per year.
Our clients are typically some of the largest and most influential organisations in Financial Services. They operate in an ever‑changing environment characterised by uncertainty, where their reputational value is often determined by how they respond to disruption, risk and opportunity. Our leading Reputation, Risk, Crisis and Resilience (RRCR) team supports clients in this intellectually challenging context by helping them better plan for and build resilience to strategic risks, issues and incidents, and crises.
Responsibilities
- Supporting leaders in go‑to‑market and business development activity to enhance relationships and deliver commercial success.
- Support complex client engagements and delivery, including guiding and managing junior team members.
- Contribute to engagement delivery, focusing on high quality, timeliness and within established risk processes.
- Provide specialist advice and input into the range of crisis and resilience services provided by RRCR.
- Support client relationships by contributing to Financial Services client account teams within RRCR focusing on building existing relationships, growing new opportunities and expanding services.
- Contribute to the development of new products and services, including digital and AI, to support and enhance our offerings.
- Contribute to innovation, eminence and thought leadership on resilience related topics within Financial Services.
- Lead internal roles within the Financial Services industry in RRCR which could include growth, commercial success, business development, learning and development.
RRCR example client engagements could include:
- The design and implementation of a large‑scale resilience transformation programmes to meet global financial services regulatory requirements.
- Contingency planning for a range of high impact events (such as a catastrophic cyberattack, critical supply failure or pandemics).
- Supporting operational readiness programmes for major events and change initiatives (e.g. mergers and acquisitions, technology ‘go live’ and strategic product launches).
- Crisis and incident framework design, crisis management exercising and resilience testing.
- Deploying live responses to support a client in managing an issue or crisis.
- Post‑event reviews following a high‑profile incident or crisis.
Qualifications and Experience
- Thorough understanding of operational resilience. The role requires a good understanding of operational resilience across the lifecycle. This includes a thorough knowledge of related regulations and the components of identification of critical / important business services, setting tolerance levels, mapping and testing. UK PRA and FCA understanding is essential, DORA highly desirable and global regulations an advantage.
- A good knowledge of related resilience areas is highly advantageous. Applicants should have experience, ideally in financial services organisations, in some of the following resilience related disciplines, including but not necessarily limited to: Technology and digital resilience, Third‑party resilience, Technology / AI supported or enabled testing, Cloud resilience, IT Service Continuity and Disaster Recovery, Crisis management, Contingency planning, Scenario risk modelling and planning, Operational Risk, Enterprise Risk Management.
- Proven delivery capability: Track record of delivering resilience services in the market, including experience in client‑facing roles.
- Strong consultative and communication skills: Comfortable presenting to resilience teams and senior leaders, with the ability to communicate resilience concepts clearly. This includes strong presentation and written skills.
- Collaborative team member: Willing to be part of a high‑performing team and constructively challenge ideas and concepts to build resilience capabilities at clients. Proven ability to be part of an inclusive and collaborative team, supporting junior colleagues through coaching and mentoring.
- Strengthening resilience: Experience in producing and supporting testing, simulations, pilots, and exercises to refine resilience capabilities, embedding lessons learned into preparedness and improvement.
- Resilience integration: Ability to support the embedding of resilience principles into organisational systems and frameworks, and to integrate resilience metrics into risk and operational dashboards.
- Proactive and agile mindset: Collaborative, proactive, and results‑oriented attitude, with an openness to learning, a willingness to challenge assumptions, and an ability to adapt quickly to evolving contexts.
- Autonomy‑first: Willingness to adopt a trusted and flexible working routine where the role holder will manage their own time to drive results, travel according to client needs (including internationally where required), and work additional office hours dependent on project demands.
Hybrid Working Policy
You’ll be based in London or Manchester with hybrid working. We support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing.
Personal Independence
Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your 'Immediate Family Members' are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.
Hybrid Operational Resilience Manager – Financial Services in Manchester employer: Hm Revenue & Customs (Hmrc)
As a leading employer in the Financial Services sector, our company offers a dynamic work environment that fosters innovation and collaboration. With a strong focus on employee growth, we provide extensive training opportunities and support for professional development, ensuring that our team members thrive in their careers. Our hybrid working policy allows for flexibility, enabling you to balance your professional and personal life while contributing to impactful projects that enhance operational resilience for some of the largest organisations in the industry.
Contact Details:
Hm Revenue & Customs (Hmrc) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Operational Resilience Manager – Financial Services in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the financial services sector. Attend industry events, webinars, or even local meetups. The more you engage, the better your chances of landing that dream job.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, don’t hold back on sharing your knowledge about operational resilience. Bring up relevant experiences and how you’ve tackled challenges in the past.
✨Tip Number 3
Be proactive! If you see a company you’re keen on, reach out directly. Express your interest and ask about opportunities. Sometimes, it’s all about being in the right place at the right time, and a little initiative can go a long way.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you prepare for interviews and showcase your skills. Plus, applying directly gives you a better shot at standing out from the crowd.
We think you need these skills to ace Hybrid Operational Resilience Manager – Financial Services in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Hybrid Operational Resilience Manager role. Highlight your experience in operational resilience and how it aligns with the responsibilities outlined in the job description. We want to see how you can bring value to our team!
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that showcase your consultative and communication skills, especially in client-facing roles. We love seeing how you've made an impact in previous positions.
Be Authentic:Let your personality shine through in your application. We appreciate authenticity and want to get a sense of who you are beyond your qualifications. Share your passion for resilience and how you approach challenges in a collaborative environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Hm Revenue & Customs (Hmrc)
✨Know Your Resilience Stuff
Make sure you brush up on your knowledge of operational resilience, especially in the financial services sector. Understand the key regulations like UK PRA and FCA, and be ready to discuss how they impact business services and risk management.
✨Showcase Your Delivery Experience
Prepare to share specific examples of how you've successfully delivered resilience services in previous roles. Highlight your client-facing experience and any complex projects you've managed, as this will demonstrate your capability to handle the responsibilities of the role.
✨Communicate Clearly and Confidently
Practice articulating resilience concepts in a clear and concise manner. You might be asked to present ideas or solutions, so work on your presentation skills and ensure you can communicate effectively with both technical teams and senior leaders.
✨Emphasise Collaboration and Mentorship
Be ready to discuss your experience working in high-performing teams and how you've supported junior colleagues. Highlight any mentoring or coaching roles you've taken on, as this shows your ability to contribute to a collaborative team environment.
