Manager, Operational Resilience, Financial Services - Reputation, Risk, Crisis and Resilience

Our clients are typically some of the largest and most influential organisations in Financial Services. They operate in an ever‑changing environment characterised by uncertainty, where their reputational value is often determined by how they respond to disruption, risk and opportunity. Our leading Reputation, Risk, Crisis and Resilience (RRCR) team supports clients in this intellectually challenging context by helping them better plan for and build resilience to strategic risks, issues and incidents, and crises.

Responsibilities

• Supporting leaders in go‑to‑market and business development activity to enhance relationships and deliver commercial success.
• Support complex client engagements and delivery, including guiding and managing junior team members.
• Contribute to engagement delivery, focusing on high quality, timeliness and within established risk processes.
• Provide specialist advice and input into the range of crisis and resilience services provided by RRCR.
• Support client relationships by contributing to Financial Services client account teams within RRCR focusing on building existing relationships, growing new opportunities and expanding services.
• Contribute to the development of new products and services, including digital and AI, to support and enhance our offerings.
• Contribute to innovation, eminence and thought leadership on resilience related topics within Financial Services.
• Lead internal roles within the Financial Services industry in RRCR which could include growth, commercial success, business development, learning and development.

RRCR example client engagements could include:

• The design and implementation of a large‑scale resilience transformation programmes to meet global financial services regulatory requirements.
• Contingency planning for a range of high impact events (such as a catastrophic cyberattack, critical supply failure or pandemics).
• Supporting operational readiness programmes for major events and change initiatives (e.g. mergers and acquisitions, technology ‘go live’ and strategic product launches).
• Crisis and incident framework design, crisis management exercising and resilience testing.
• Deploying live responses to support a client in managing an issue or crisis.
• Post‑event reviews following a high‑profile incident or crisis.

Qualifications and Experience

• Thorough understanding of operational resilience.
• The role requires a good understanding of operational resilience across the lifecycle. This includes a thorough knowledge of related regulations and the components of identification of critical / important business services, setting tolerance levels, mapping and testing.
• UK PRA and FCA understanding is essential, DORA highly desirable and global regulations an advantage.
• A good knowledge of related resilience areas is highly advantageous.
• Applicants should have experience, ideally in financial services organisations, in some of the following resilience related disciplines, including but not necessarily limited to:
• Technology and digital resilience
• Third‑party resilience
• Technology / AI supported or enabled testing
• Cloud resilience
• IT Service Continuity and Disaster Recovery
• Crisis management
• Contingency planning
• Scenario risk modelling and planning
• Operational Risk
• Enterprise Risk Management
• Proven delivery capability: Track record of delivering resilience services in the market, including experience in client‑facing roles.
• Strong consultative and communication skills: Comfortable presenting to resilience teams and senior leaders, with the ability to communicate resilience concepts clearly. This includes strong presentation and written skills.
• Collaborative team member: Willing to be part of a high‑performing team and constructively challenge ideas and concepts to build resilience capabilities at clients.
• Proven ability to be part of an inclusive and collaborative team, supporting junior colleagues through coaching and mentoring.
• Strengthening resilience: Experience in producing and supporting testing, simulations, pilots, and exercises to refine resilience capabilities, embedding lessons learned into preparedness and improvement.
• Resilience integration: Ability to support the embedding of resilience principles into organisational systems and frameworks, and to integrate resilience metrics into risk and operational dashboards.
• Proactive and agile mindset: Collaborative, proactive, and results‑oriented attitude, with an openness to learning, a willingness to challenge assumptions, and an ability to adapt quickly to evolving contexts.
• Autonomy‑first: Willingness to adopt a trusted and flexible working routine where the role holder will manage their own time to drive results, travel according to client needs (including internationally where required), and work additional office hours dependent on project demands.

Hybrid Working Policy

You’ll be based in London or Manchester with hybrid working. We support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing.

Personal Independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your 'Immediate Family Members' are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.