Senior Manager, Operational Resilience, Financial Services - Reputation, Risk, Crisis and Resilienc in London

Our clients are typically some of the largest and most influential organisations in Financial Services. They operate in an ever-changing environment characterised by uncertainty, where their reputational value is often determined by how they respond to disruption, risk and opportunity. Whether it be cyber threats, political and regulatory change or disruptive innovation, our clients need to navigate shocks, high impact events and change. Our leading Reputation, Risk, Crisis and Resilience (RRCR) team supports clients in this intellectually challenging context by helping them better plan for and build resilience to strategic risks, issues and incidents, and crises.

You will have the opportunity to work with senior client executives and a wide range of functional teams across a broad range of sub-sectors within Financial Services, helping them build resilience to a diverse set of strategic, operational and technology risks.

Responsibilities for this role include:

• Supporting go-to-market and business development activity to grow account relationships and deliver commercial success
• Leading complex client engagements and delivery, including responsibility for contracts, budgets and junior team members
• Delivering engagements to the highest quality, on time, on budget and within established risk processes
• Providing subject matter advice to clients across the range of crisis and resilience services provided by RRCR and related internal teams
• Leading client relationships across a portfolio of organisations across Financial Services to build and enhance relationships, drive new opportunities, and expand the services offered
• Leading senior discussions with C-Suites and boards to raise awareness of crisis and resilience issues and themes in the UK, EU and global markets
• Developing new products and services, including digital and AI, to support our offerings
• Building our sector presence through innovation, eminence and thought leadership
• Leading internal projects and fulfilling key team roles to build the business in a sustainable manner

Example client engagements could include:

• The design and implementation of large-scale resilience transformation programmes to meet global financial services regulatory requirements
• Contingency planning for a range of high impact events (such as a catastrophic cyberattack, critical supply failure or pandemics)
• Supporting operational readiness programmes for major events and change initiatives (e.g. mergers and acquisitions, technology 'go live' and strategic product launches)
• Crisis and incident framework design, crisis management exercising and resilience testing
• Deploying on a live response to support a client in managing an issue or crisis
• Post-event reviews following a high-profile incident or crisis

The role requires an extensive knowledge of organisational resilience across several disciplines. This includes a thorough knowledge of related regulations and evolving thinking of regulators and bodies in the sector. An extensive knowledge of operational resilience and business continuity is essential. Applicants should have experience, ideally in large and complex financial services organisations, in some or all of the following resilience related disciplines, including but not necessarily limited to:

• Technology and digital resilience
• Third-party resilience
• Technology / AI supported or enabled testing
• Cloud resilience
• IT Service Continuity and Disaster Recovery
• Crisis management
• Contingency planning
• Scenario risk modelling and planning
• Operational Risk
• Enterprise Risk Management

Track record of commercial success in Financial Services, demonstrating ability to scale and grow accounts and develop new relationships for resilience services. Comfortable presenting at all levels, with the ability to articulate complex resilience concepts clearly, influence senior leaders (C-Suite and boards), and build trust. This includes strong communication, presentation, and business writing skills. Ability to understand how strategy, purpose, and values shape resilience priorities, integrating these into planning and investment decisions, and interpreting the financial implications of resilience investments. A track record of building and maintaining strong relationships with external and internal senior stakeholders. Proven ability to build inclusive and collaborative teams, fostering a culture of learning, and supporting clients and junior colleagues through coaching and mentoring. Experience in designing and leading testing, simulations, pilots, and exercises to test and refine resilience capabilities, embedding lessons learned into preparedness and improvement. Ability to quickly understand complex organisations, their operating models, interdependencies across systems, supporting operations and technology, and associated risks, including mapping critical functions and vulnerabilities. Ability to embed resilience principles into organisational systems and frameworks, and to integrate resilience metrics into risk and operational dashboards. Collaborative, proactive, and results-oriented attitude, with an openness to learning, a willingness to challenge assumptions, and an ability to adapt quickly to evolving contexts. Willingness to adopt a trusted and flexible working routine where the role holder will manage their own time to drive results, travel according to client needs (including internationally where required), and work additional office hours dependent on project demands.

You'll be based in London or Manchester with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing.

Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.