Senior Manager, Commercial Insurance AI & Data Transformation in London

We are looking for motivated, curious, team‑orientated individuals to join our market‑leading Commercial & Specialty Insurance consulting team, leveraging their knowledge of the commercial and specialty insurance market to drive our clients’ growth and modernisation strategies forwards, especially as the use of AI, data and technology becomes more prevalent.

Connect to your Industry

• We have extensive experience at the forefront of transformation programmes in brokers, carriers and market players as they build industry‑leading capabilities, solutions and deliver differentiated growth.

Shaping transformation programmes to effectively deliver modernisation:

• Identifying how clients can leverage AI and data to deliver business outcomes.
• Strategic business and operating model re‑design for data/digital enabled insurance.
• Senior Executive and Board facilitation of complex issues.
• Working across business, data and IT to ensure successful delivery of solutions.

Work in a growing practice with leading clients: our team has a strong and growing client network across the industry, including the UK and world’s largest insurers, distributors, and industry associations/markets.

Learn from world‑class experts: As well as being AI & Data experts, we have deep sector expertise across underwriting, pricing, exposure management and claims, as well as middle and back office functions (finance, operations, IT). As the AI & Data team, we work closely with Deloitte industry colleagues from Strategy, Operations, Human Capital, Actuarial, Financial Advisory, M&A, and Digital, learning from each other and bringing the best of Deloitte to our clients.

Build a brand:

• The application and scale of AI in the underwriting lifecycle.
• How better access and use of data will improve portfolio management in carriers.
• How distribution can be improved through master data management.
• Improving operations through centralised AI & data teams and platforms.
• Scaling new insight‑driven operating models and processes for the claims function.

Development: We offer a structured career path and invest in continuous development and learning, which matter greatly to us. Our growth in recent years has been strong and we have ambitious plans for the future: you will find that there is no lack of opportunity for you to develop your career, wherever you may choose to take it. With our collaborative approach to consulting, that brings skillsets from a wide array of backgrounds together, you will learn from deep subject matter experts through mentoring and on the job coaching. Our project‑based environment means you will work with a broad range of clients across the sector and apply your abilities in many different ways.

If you are a natural problem‑solver with deep commercial and specialty knowledge who enjoys working with and leading diverse teams and developing business solutions, this role could be for you.

Connect to your opportunity:

As a Senior Manager you will be delivering work for our clients day‑to‑day. While no two projects are the same, you will typically be responsible for managing an engagement end‑to‑end, acting and being seen as a trusted advisor and key point of contact to our clients. You will be the key point of review on all deliverables, setting approach direction and driving the project forward. You will build trust with internal and external stakeholders as a trusted advisor. In addition, you will be responsible for driving business development outside of your primary engagement, bringing the whole of the broad capability of Deloitte in support of our clients’ objectives.

Beyond client work, you will act as a leader within the insurance AI and Data team and broader practice, driving initiatives to develop the capability and culture of business. You will be a coach and mentor to junior team members, supporting their wellbeing, and create a culture that draws strength from diversity and inclusion.

Client engagements are predominantly with organisations facing important, often profound, transitions. Engagements are typically driven by COOs, CUOs, business unit leaders, CDOs and other members of the senior management team. Client engagements may be as short as a few months, but can also evolve into multi‑year, wide‑ranging and transformative relationships. We not only bring our clients the insight and unconventional thinking that help them form strategies to anticipate disruption and respond to change – we also use our experience and knowledge to help them deliver those strategies.

Commercial & Specialty underwriting transformation:

• Setting up a central data office for a global broker.
• Designing and deploying data and AI capabilities and products into an insurer’s business functions.
• Redesigning the executive management information suite following a series of acquisitions.
• Developing a strategy for how data and AI will change the claims experience and processes.

We bring a rigorous, evidence‑based analytical capability to help our clients solve their most pressing and complex issues. We help them reveal insight and deliver value through pragmatic recommendations. Our approach is to work collaboratively with our clients to understand the forces that are driving change, identify opportunities and enable them to develop and deliver solutions across their whole organisation.

Connect to your skills and professional experience:

To be successful in the role, candidates should bring a deep understanding of Commercial & Specialty Insurance with knowledge of the end to end value chain and market operations, including Lloyd’s of London and Company Market business. Candidates should demonstrate a knowledge of AI and data, and how it can be leveraged to deliver business outcomes within Commercial & Specialty Insurance.

• Extensive experience working as part of a front line (e.g. UW, Claims), strategy, enterprise architecture, data/AI or transformation team with a Commercial & Specialty Insurer or Broker (or equivalent), or in consulting in the Commercial & Specialty Insurance industry (or equivalent).
• An expert understanding of the Commercial & Specialty Insurance sector, its value chain, internal workings and dynamics, with a track record of successful execution in the industry.
• Experience of designing and delivering transformative change for a broker or carrier as part of a wider programme or project.
• Ability to identify and articulate opportunities to leverage AI and data to solve business problems and deliver business outcomes.
• Experience in developing senior stakeholder relationships across organisations and understanding how to leverage these relationships to drive and embed change.
• Proven track record of establishing, inspiring and leading teams through complex projects to successfully deliver strategic initiatives within an organisation.
• Ability to construct and evidence and articulate strategic arguments, with creativity in identifying evidence sources and the ability to leverage your experience for peer comparison.
• Ability to work independently and be a self‑starter.
• Outstanding verbal and written communication skills.
• Exceptional time management skills to manage competing priorities, across client service, practice development, and business development responsibilities.
• Proven ability to scope, design and deliver the full cycle of project management accountabilities.
• Experience with problem diagnosis, solution development, stakeholder communications, decision‑making facilitation, documentation, stakeholder management, and team leadership.
• A strong academic record, an undergraduate degree or equivalent.

Personal independence:

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Our hybrid working policy:

You’ll be based in London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you will have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.