Analyst, Personal Independence, Quality Risk and Security (QRS) Services in Cardiff

The Quality, Risk and Security (QRS) community is an overarching identity for all of the professionals who manage quality and risk for Deloitte. It comprises: Deloitte Business Security (DBS), National Quality and Risk Management (NQRM) and Service Line Quality and Risk Management teams (including Switzerland) and is led by a dedicated partner who sits on the firm's Executive. Within QRS, we use our skills and experience across a variety of disciplines to support a risk intelligent culture at Deloitte; enabling our partners and practitioners to deliver high quality services to their clients, minimising the administrative burden on our people, and acting as custodians of firm risk, security, ethics and reputation.

Deloitte drives progress. Using our vast range of expertise, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

Quality, Risk and Security (QRS) are expanding their team of highly skilled professionals. This is a growing department that provides expert guidance to enable the firm to grow with purpose, protect and enhance our reputation and brand with quality at the core, and to deliver value. This is an entry level role with no prior quality and risk experience required - you'll need to have exceptional attention to detail, be highly organised, have strong communication skills, and have the ability to work under pressure within a fast-paced, dynamic environment.

We are part of a national department, operating primarily out of our Cardiff office, and form a division of both the firm's Quality, Risk & Security (QRS) function as well as being a part of the overall Central Business Services team. The main focus of our Centre of Excellence is to support our client facing colleagues across the UK firm and Deloitte network in this fast paced and ever-changing environment.

This role offers the opportunity to work in a challenging yet rewarding environment within QRS Services in Cardiff, utilising your analytical skills to ensure the firms compliance with underlying regulations, whilst enabling client-facing teams to devote more of their time to providing services to their clients. Additionally, individuals who demonstrate sufficient capacity and commitment in their primary roles might be given the opportunity to contribute to other projects, thus aiding their personal development.

• Manage and respond to helpdesk queries, providing guidance to Deloitte personnel on independence and investment account requirements.
• Perform monitoring and control activities to identify potential compliance issues, investigate exceptions, and ensure timely resolution.
• Administer and maintain records within compliance system and other independence systems, ensuring data is accurate and up to date.
• Conduct regular reviews of financial provider data feeds, investigating discrepancies and escalating issues where required.
• Support independence compliance processes for new joiners, lateral hires, and existing personnel, ensuring records meet policy requirements.
• Liaise with external providers and internal stakeholders to resolve account, data, and operational queries.
• Maintain clear audit trails, process documentation, and evidence to support control effectiveness and regulatory compliance.
• Contribute to continuous improvement initiatives by identifying process efficiencies, risks, and opportunities to enhance the service.

Our analysts come from a wide range of backgrounds, sometimes with little or no prior experience of financial services. What connects us is our enquiring minds and our ability to deliver a great service. We are looking for individuals with the following essential skills:

• Excellent research and analysis skills combined with good judgement and effective decision making capability.
• Strong communication and interpersonal skills and an ability to interact with people at all levels across our firm.
• An attention to detail to maintain high professional standards with a focus on quality and confidentiality.
• An ability to follow defined processes while thinking outside of those boundaries, making reasoned decisions and communicating them with confidence.
• Ability to be flexible and multi-task. This is a dynamic role and you'll be working on multiple, often complex, cases at the same time. Tight deadlines cannot phase you.
• Ability to manage and adapt to regular changes.

These additional skills would be advantageous (desirable not essential):

• A good level of IT user ability, including database entry, and a working knowledge of Microsoft Office software. Training time will be allowed for adaptation to in-house IT tools.
• Work experience or study in compliance/regulation or accounting/financial services/risk management.
• Customer service experience and skills.

Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact.

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships).

You'll be based in Cardiff with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely.

Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level.