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- Tasks: Ensure top-notch facilities management and compliance across various sites.
- Company: Join a dynamic team within HMRC focused on excellence in facilities management.
- Benefits: Enjoy a competitive salary, generous leave, and flexible working options.
- Why this job: Make a real impact while developing your career in facilities management.
- Qualifications: Experience in facilities management and strong customer relationship skills required.
- Other info: Opportunities for professional growth and training available.
The predicted salary is between 31096 - 43434 £ per year.
Overview
This role within the facilities management team is to ensure delivery of an excellent facilities management service to our customers for both Hard/Soft FM Services, enabling the delivery of HMRC business objectives. The role focuses on statutory compliance checking and ensuring suppliers complete all required maintenance and legislative checks. The role also supports cleaning standards across our sites and represents FM at trade union site inspections. It offers scope to develop into leading projects and progression in facilities management for the right candidate.
Responsibilities
- Support the Senior lead in delivering proactive supplier relationship management to deliver services in line with agreed contract performance levels and customer requirements.
- Provide an admin function for the team for financial spend and other requests as required.
- Manage statutory compliance and planned preventive maintenance (PPM) auditing for the region. Prepare monthly reports and escalate issues to the Senior lead.
- Support team performance and management of cleaning services across the region; manage performance of hard/soft FM contractors to ensure coordinated delivery to customers.
- Prepare and report on supplier performance to the FM Lead, driving continuous improvement.
- Take proactive ownership to manage customer complaints through to timely and successful resolution.
- Ensure high quality and consistent communications with customers and key stakeholders.
- Support escalations through the contractual process as required, managing and owning escalated issues to resolution and applying effective risk management where appropriate.
- Oversee day-to-day performance to ensure successful delivery of services to a changing portfolio of properties across the region (Project Management).
- Candidates will be required to undertake mandatory learning which may include exams, overnight travel or working from offices across the UK.
Qualifications and Criteria
- Recent substantial experience within a facilities management / contract management function.
- Experience with MS Excel, recording and presenting data/information.
- Clear demonstration of FM skills in meeting customer needs and managing supplier relationships.
- Contract/Supplier Management and strong customer relationship management and service ethos.
- Desirable Criteria: IOSH/NEBOSH/IWFM certification; IWFM Level Certificate 2 or equivalent (commitment to complete within 24 months if not held); experience of CAFM system or similar FM management systems; understanding KPIs/SLAs in contracts.
Working Pattern
These posts are full-time due to operational needs; however, applicants who need a more flexible arrangement are welcome to apply. Any flexible working requests will depend on business ability to accommodate. Please discuss prior to accepting a provisional offer.
Benefits and Additional Information
- Salary of £31,096 with HMRC pension contributions (Defined Benefit Pension scheme).
- Flexible and Hybrid Working policies where possible.
- Generous leave allowance starting at 25 days, increasing with service up to 30 days.
- Pension contributions and family-friendly policies; personal support; coaching and development opportunities.
Other information: The Civil Service values honesty and integrity; the application process may include pre-employment checks, eligibility verification, and security vetting as per the Civil Service requirements. The advertisement may include details on eligibility and selection processes, which should be reviewed on the official vacancy page.
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Facilities Management Regional Officer employer: HM Revenue & Customs
Contact Detail:
HM Revenue & Customs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Management Regional Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in facilities management and let them know you're on the hunt for a role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its FM services. Be ready to discuss how your experience aligns with their needs, especially around compliance and supplier management. Show them you’re not just another candidate!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds and shows your enthusiasm.
✨Tip Number 4
Check out our website for the latest job openings in facilities management. Applying directly through us not only gives you access to exclusive roles but also shows your commitment to joining our team!
We think you need these skills to ace Facilities Management Regional Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Facilities Management role. Highlight your experience in managing supplier relationships and compliance checks, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Showcase Your Experience: In your application, don’t just list your previous jobs; explain how your experience relates to the responsibilities mentioned in the job description. We love seeing clear examples of how you've managed cleaning services or handled customer complaints successfully.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the heart of your qualifications and experiences.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly. Plus, it’s super easy to do!
How to prepare for a job interview at HM Revenue & Customs
✨Know Your FM Basics
Make sure you brush up on your facilities management knowledge, especially around hard and soft services. Understand the key responsibilities of the role, like statutory compliance and supplier management, so you can speak confidently about how your experience aligns with their needs.
✨Showcase Your Data Skills
Since the role involves using MS Excel for reporting and data management, be prepared to discuss your experience with data analysis. Bring examples of how you've used Excel in past roles to manage budgets or track performance metrics, as this will demonstrate your capability in handling the admin side of things.
✨Demonstrate Customer Focus
Facilities management is all about customer satisfaction. Think of specific instances where you've successfully managed customer complaints or improved service delivery. Be ready to share these stories during the interview to highlight your commitment to excellent service.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like managing a supplier issue or ensuring compliance checks are met. Practise your responses to these types of questions, focusing on your problem-solving skills and ability to work under pressure, as these are crucial for the role.