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- Tasks: Assist customers with tax queries via phone, email, and web chat.
- Company: Join HM Revenue & Customs, a vital organisation supporting public services in the UK.
- Benefits: Enjoy flexible working, generous leave, pension contributions, and personal development opportunities.
- Why this job: Make a positive impact on society while developing your career in a supportive environment.
- Qualifications: No experience needed; just bring strong communication skills and a customer-focused attitude.
- Other info: Part-time options available; full training provided for 6-12 weeks.
The predicted salary is between 22700 - 26600 £ per year.
Discover a career in your hands at HMRC. Our purpose is vital: we help people pay the correct amount of tax and provide financial support to families and individuals. We handle around 50 million calls and 15 million pieces of correspondence annually, supporting public services like hospitals and schools. This role offers a great opportunity to start your career with HMRC, with prospects for progression and development.
As a Customer Service Advisor, you will be the voice of HMRC, using your communication skills to provide excellent service via telephone, email, or web chat. We will fully train you to handle various conversations and deliver clear, quick information. We invest in your development and offer a supportive, inclusive culture with a focus on work-life balance. Your work will impact society positively, supporting public services and benefits.
Role OverviewYou will be the frontline support for our customers, providing advice and assistance, mainly over the phone.
Responsibilities- Speaking to customers on the phone, assisting with questions or issues.
- Helping customers pay the correct amount of tax on time.
- Taking payments via phone and online services.
- Creating and updating customer records.
- Supporting customers online through webchat and email.
Part-time requests will be considered (minimum 25 hours/week). Full-time training in the office is required for 6-12 weeks, from 9am to 5pm.
Person SpecificationNo experience necessary; full training provided. Candidates should be comfortable talking on the phone, discussing debt, and writing notes. We seek individuals with drive and passion, strong communication skills in English (and Welsh if required), customer-focused attitude, resilience, ability to provide clear information, handle various conversations, and basic math skills.
Additional InformationThis role is not eligible for skilled worker sponsorship due to salary below the threshold (£38,700 or reduced to £30,960). HMRC offers flexible/hybrid working, generous leave, pension contributions, family policies, personal support, and development opportunities. The salary is £26,770 plus £7,755 pension contribution.
Selection involves eligibility checks, application review, civil service customer service test, and a video interview based on Civil Service Behaviours. Ensure timely completion of each stage. Reasonable adjustments and diversity policies are in place to support applicants. Successful candidates will undergo security and background checks, including criminal record and identity verification.
Additional DetailsOpen to UK nationals, Irish, Commonwealth, EU/EEA/Swiss nationals, and those with settled or pre-settled status or eligible limited leave to remain. The Civil Service values diversity, promotes equal opportunities, and is committed to inclusion.
Contact and Further InformationFor queries, contact the Volume Recruitment Team at csgrecruitmentqueries@hmrc.gov.uk. For more details, visit the Civil Service website and review the Civil Service Code and related policies.
Customer Services Advisor - Portsmouth 430R employer: HM Revenue & Customs
Contact Detail:
HM Revenue & Customs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor - Portsmouth 430R
✨Tip Number 1
Familiarise yourself with HMRC's services and values. Understanding their mission to support public services will help you convey your enthusiasm for the role during interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be assisting customers primarily via calls, being clear and confident in your speech is crucial.
✨Tip Number 3
Prepare for the Civil Service customer service test by reviewing common scenarios you might encounter as a Customer Services Advisor. This will help you think on your feet during the assessment.
✨Tip Number 4
Engage with HMRC's online presence. Attend their virtual events and follow them on social media to stay updated and show your genuine interest in the organisation.
We think you need these skills to ace Customer Services Advisor - Portsmouth 430R
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Services Advisor position. Tailor your application to highlight how your skills and experiences align with what HM Revenue & Customs is looking for.
Highlight Relevant Skills: Emphasise your communication skills, customer service experience, and ability to handle conversations effectively. Mention any relevant experiences that demonstrate your resilience and problem-solving abilities, as these are crucial for this role.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the organisation. Explain why you want to work at HMRC and how you can contribute to their goal of providing excellent customer service.
Prepare for the Selection Process: Familiarise yourself with the selection process, including the civil service customer service test and video interview. Practice common interview questions and scenarios related to customer service to boost your confidence.
How to prepare for a job interview at HM Revenue & Customs
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Services Advisor at HMRC. Familiarise yourself with their mission to help people pay the correct amount of tax and support public services. This will show your genuine interest in the role.
✨Practice Communication Skills
Since this role involves speaking to customers over the phone, practice your communication skills. Try role-playing common customer scenarios with a friend or family member. Focus on being clear, concise, and empathetic in your responses.
✨Showcase Your Resilience
The job may involve handling difficult conversations, so be prepared to discuss how you've dealt with challenging situations in the past. Highlight your resilience and ability to remain calm under pressure, as these traits are essential for success in this role.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the training process, team culture, and opportunities for progression within HMRC. This demonstrates your enthusiasm and commitment to the role.
