Business Analyst

About the Team

This is a fantastic opportunity to join the major cross government Unity Programme which will bring together Shared Services for His Majesty’s Revenue and Customs (HMRC), Department for Transport (DFT) and Ministry of Housing, Communities and Local Government (MHCLG).

The programme aims to deliver the tools in Human Resources (HR), Finance, Payroll, and Procurement to enable the user to complete administration tasks, whether Finance, HR, or Procurement quickly and with minimal effort by modernising our IT Platform, bringing together our shared services teams, standardising our data and cutting through processes that cost our departments time and money.

Job Description

As a Business Analyst (BA) you will play a vital role in delivering the Unity Programme, which supports functional convergence across departments covering, (HR), finance, payroll, and procurement.

This transformation aims to enable the user to complete tasks, quickly and with minimal effort. Your expertise will be a pivotal in modernising our IT platforms, bringing together our shared services teams, standardising our data and cutting through processes that cost our departments time and money.

As a Business Analyst, you will lead the discovery, analysis, and redesign across the Cluster, aligning them to user needs, future technology (e.g. SAP SuccessFactors), and functional convergence taxonomy.

You will use tools like Aris (Nova platform) to Review, develop and update process maps, support of user-centred design activity and development of design artefacts adopting to various tools/methodologies, and collaborate with stakeholders across HR, Finance, Digital, Policy, wider transformation teams and the design community

Person Specification

• Lead business analysis activity within the process and design transformation workstreams, owning discovery, mapping, and redesign.
• Engage stakeholders at all levels to ensure processes reflect business/user needs, policy intent to deliver a positive user experience.
• Use technology to review, design and assure high-quality end-to-end process documentation, aligned with BPMN standards.
• Support others with the translation of user needs into process improvement recommendations and system requirements adhering to service standards.
• Apply in-depth understanding of functional convergence taxonomy to highlight interdependencies across HR, Finance and Procurement and impact consequences of the proposed change both positive and negative.
• Contribute to Unity Programme priorities by promoting simplification, standardisation, and integrated digital design to meet user needs.
• Lead on planning, estimation, and prioritisation of business analysis tasks in agile or hybrid project environments.
• Adapt to shifting priorities and support delivery in a fast-paced, evolving programme environment and escalate accordingly impacts, risks and issues.

Essential Criteria

1. Strategic Process/Design Analysis & Leadership

• Experience leading business analysis activities in large-scale change Programmes, ideally within HR, finance, or public sector transformation.
• Proven ability to review (Design teams), create and maintain (Process teams) end-to-end process maps using Aris (Nova platform), applying BPMN standards.

2. User-Centered and Data-Driven Design

• Strong knowledge of user-centered design tools and how to interpret qualitative and quantitative user insights.
• Ability to challenge assumptions and embed user needs into future state design.

3. Stakeholder Engagement & Influence

• Confident in facilitating workshops, managing senior stakeholders, and aligning multiple viewpoints into cohesive recommendations.
• Experience working in cross-functional teams with delivery managers, product owners, design professionals, policy leads.

4. Digital and Systems Knowledge

• Familiarity with SAP SuccessFactors or similar cloud-based platforms and their impact on process design and integration.
• Able to work in agile teams and use tools such as JIRA, Confluence, or equivalent to document requirements and track progress.

5. Understanding of Functional Convergence and Transformation Scope

• Strong understanding of the functional convergence taxonomy and how aligned functional processes (HR, finance, procurement) support end-to-end system transformation.
• Able to apply this understanding to identify interdependencies, prioritise transformation activity, and support the design of joined-up services across functions.

Additional Location information

If your location preference is for one of the following sites, it’s important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

These sites are:

• Waterview Park, Washington – moving to Pilgrims Quarter, Newcastle
• Benton Park View, Newcastle – moving to Pilgrims Quarter, Newcastle
• Centenary Court, Bradford – moving to 7 and 8 Wellington Place, Leeds
• Lynx House, Portsmouth – moving to No.1 The Goodsyard, Portsmouth
• Telford Plaza, Telford – moving to Parkside Court, Telford
• Trinity Bridge House, Manchester – moving to an alternative office in Manchester/ Salford

You will be given more information about what this means at the job offer stage.

Behaviours

We\’ll assess you against these behaviours during the selection process:

• Changing and Improving
• Managing a Quality Service

We only ask for evidence of these behaviours on your application form:

• Changing and Improving

Benefits

Alongside your salary of £44,110, HM Revenue and Customs contributes £12,778 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension – We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it’s really like to work for HMRChear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

How to Apply

As part of the application process, you will be asked to provide the following:

• A name-blind CV including your job history and previous experiences showing how you meet the essential criteria.
• A 750-word personal statement. Your Personal statement should show how you meet the person specification.
• A separate 250 word statement on the following behaviour
• Changing and Improving

Further details around what this will entail are listed on the application form.

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience.

Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

To learn more and apply before 11:55 pm on Wednesday 13th August 2025

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