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- Tasks: Assist customers through calls and provide vital administrative support in a dynamic environment.
- Company: Join the Surge and Rapid Response Team at HMRC, supporting government departments.
- Benefits: Full training, Level 3 Apprenticeship, flexible working patterns, and career progression opportunities.
- Why this job: Kick-start your career with a supportive team and make a real impact in public service.
- Qualifications: Enthusiasm, helpful attitude, and willingness to learn; no previous experience required.
- Other info: Diverse and inclusive workplace committed to your growth and success.
The predicted salary is between 30000 - 42000 £ per year.
Are you adaptable, quick-thinking, and great at assisting customers? If this sounds like you, then you could be just the person we’re looking for to join our Surge and Rapid Response Team (SRRT). SRRT is looking for enthusiastic individuals to join our unique and innovative team in supporting government departments across the Civil Service.
The Surge and Rapid Response Team (SRRT) work across government departments to provide operational support for planned peaks in demand, unplanned demand and provides a crisis response for unforeseen events. Some of SRRT’s biggest customers include the Home Office, Cabinet Office and Department for Work and Pensions, however regular provision is provided to smaller parts of the Civil Service including the National Crime Agency and Animal, Plant and Health Agency.
We pride ourselves on delivering excellent customer service to everyone we support. We are a hugely adaptable and flexible team who can deploy our people where and when they are needed the most, frequently at short notice. This means sometimes staying and working away from home, across the UK and sometimes abroad, including overnight stays.
The Surge and Rapid Response Teams are based out of HM Revenue and Customs, and we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who chooses to work for us, and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you. Diverse perspectives and experiences are critical to our success in SRRT, and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.
At HMRC we have a vital purpose. We help people pay the correct amount of tax and provide financial support to families and individuals. We make sure money is available to fund the UK’s public services such as hospitals and schools, answering around 50 million calls and handling 15 million items of customer correspondence every year. Our services support customers on behalf of the entire department, dealing with a broad range of different and complex customer enquiries.
This is a great chance to start your career with HMRC and we offer real opportunities to progress and develop your career with us or the wider Civil Service if you choose. We’re striving to be the best customer service organisation in the UK, and we need enthusiastic people to help us achieve this.
In this frontline customer service role, you’ll be handling inbound and outbound calls, assisting customers, and providing vital administrative support where it’s needed most. You will also have the opportunity to enrol onto our Level 3 Apprenticeship Programme, which is a fantastic way to earn whilst you learn and gain a formal qualification as part of your day-to-day role.
What you’ll be doing:
- Answering inbound calls and making outbound calls to assist customers.
- Managing casework and data processing using various IT systems.
- Occasionally engaging with customers face-to-face when required.
- Adapting to urgent tasks, which may involve traveling at short notice.
- Communicating effectively and working independently in a dynamic environment.
Kick-start your career with full training and support, no previous experience is required. All we ask is that you bring your enthusiasm, a helpful attitude, and a willingness to learn. From day one, you’ll be part of a friendly and supportive team that’s invested in helping you grow and reach your full potential.
The Civil Service is committed to attract, retain and invest in talent wherever it is found.
Surge and Rapid Response - Administrative Officer Multi location employer: HM Revenue and Customs
Contact Detail:
HM Revenue and Customs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Surge and Rapid Response - Administrative Officer Multi location
✨Tip Number 1
Get to know the company! Research HMRC and the Surge and Rapid Response Team. Understanding their mission and values will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to build your confidence.
✨Tip Number 3
Be adaptable! The job description mentions working at short notice and handling urgent tasks. Share examples from your past experiences where you've successfully adapted to changing situations to demonstrate your flexibility.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team. Don’t forget to highlight your enthusiasm and willingness to learn!
We think you need these skills to ace Surge and Rapid Response - Administrative Officer Multi location
Some tips for your application 🫡
Show Your Adaptability: In your application, highlight how you've adapted to changing situations in the past. We love quick-thinkers who can handle unexpected challenges, so share examples that showcase your flexibility and problem-solving skills.
Customer Service is Key: Since we pride ourselves on excellent customer service, make sure to include any relevant experience you have in this area. Whether it's handling inquiries or resolving issues, let us know how you've gone above and beyond for customers.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the role. Remember, less is often more!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our team there!
How to prepare for a job interview at HM Revenue and Customs
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Administrative Officer role within the Surge and Rapid Response Team. Familiarise yourself with the key tasks like handling inbound and outbound calls, managing casework, and providing administrative support. This will help you demonstrate your enthusiasm and readiness to jump right in.
✨Showcase Your Adaptability
Given that this role requires quick thinking and adaptability, prepare examples from your past experiences where you've successfully handled unexpected situations or changes. Highlight how you managed to stay calm under pressure and how you can apply those skills in a dynamic environment like SRRT.
✨Emphasise Customer Service Skills
Since excellent customer service is at the heart of this role, be ready to discuss your approach to assisting customers. Share specific instances where you went above and beyond to help someone, and explain how you would handle complex enquiries. This will show that you align with their goal of being the best customer service organisation in the UK.
✨Prepare for Flexibility Questions
As the job may involve working away from home and adapting to urgent tasks, think about how you would manage these aspects. Be prepared to discuss your willingness to travel and work flexible hours. Showing that you're open to these demands will demonstrate your commitment to the role and the team.
