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For Companies At a Glance
- Tasks: Assist customers via phone, email, and web chat with their queries.
- Company: Join HMRC, a supportive and inclusive organisation making a real difference.
- Benefits: Structured training, career advancement, and a focus on work-life balance.
- Why this job: Make a positive impact on society while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Enjoy a meaningful role with excellent support and growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Our Customer Service Advisors are the voice of HMRC, using their brilliant communications skills to give our customers the best possible experience. HMRC is seeking a dedicated Customer Service Advisor to join our team. You will be the first point of contact for our customers, providing a first-rate service by telephone, email or web chat. Your can-do attitude and passion for helping people will be key, as we fully train you to navigate various conversations and provide clear, quick information. We’ll invest in you by providing structured training, development opportunities and a clear path for advancement. We are proud of our supportive, inclusive culture here at HMRC, with an emphasis on work-life balance. The work we do is meaningful, from supporting public services to ensuring the timely payment of benefits. We impact society positively; and by joining us, you’ll contribute to a greater cause.
Role Overview
As a Customer Service Advisor at HMRC, you will be the frontline support for our customers, providing essential advice and assistance, predominantly over the phone.
Responsibilities
- Speaking to customers on the phone, helping them with their questions or issues.
- Helping customers to pay the correct amount of tax at the right time.
- Taking payments by phone and via our online services.
- Creating customer records and keeping them up to date.
- Using webchat and email to support our customers online.
Customer Services Advisor in Nottingham employer: HM Revenue and Customs
Contact Detail:
HM Revenue and Customs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor in Nottingham
✨Tip Number 1
Get to know HMRC and its values! Before your interview, do a bit of research on the organisation. Understanding their mission and how they impact society will help you connect with the role and show your passion for helping people.
✨Tip Number 2
Practice your communication skills! Since you'll be the voice of HMRC, it's crucial to demonstrate your ability to communicate clearly and effectively. Try role-playing common customer scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Show off your can-do attitude! During interviews, share examples of how you've tackled challenges in the past. Highlighting your problem-solving skills and willingness to help others will make you stand out as a candidate.
✨Tip Number 4
Apply through our website! We want to see your application come through our official channels. It’s the best way to ensure your details are seen by the right people and gives you a better chance of landing that Customer Service Advisor role.
We think you need these skills to ace Customer Services Advisor in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills: As a Customer Service Advisor, your communication skills are key! Make sure to highlight any experience you have in customer service or roles where you've had to communicate effectively. We want to see how you can connect with customers and provide them with the best experience.
Tailor Your Application: Don’t just send the same application everywhere! Take a moment to tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We love seeing candidates who take the time to show us why they’re a perfect fit for HMRC.
Be Yourself: We’re looking for genuine people with a can-do attitude. Don’t be afraid to let your personality shine through in your application. Share your passion for helping others and how you’ve made a positive impact in previous roles. We want to know the real you!
Apply Through Our Website: Make it easy for us to find your application by applying directly through our website. It’s straightforward and ensures we get all the info we need to consider you for the role. Plus, you’ll find all the details about the position there too!
How to prepare for a job interview at HM Revenue and Customs
✨Know Your Stuff
Familiarise yourself with HMRC's services and the role of a Customer Service Advisor. Understand the basics of tax and benefits, as well as the common queries customers might have. This knowledge will help you answer questions confidently and show your genuine interest in the position.
✨Show Off Your Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly and concisely. You might want to do mock interviews with friends or family, focusing on how you would explain complex information simply. Remember, it’s all about making the customer feel understood and valued.
✨Demonstrate Your Can-Do Attitude
During the interview, highlight examples from your past where you've gone above and beyond to help someone. Whether it's resolving a customer issue or assisting a colleague, showcasing your proactive approach will resonate well with the interviewers.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the training process, team culture, or opportunities for advancement. It shows that you're not only interested in the job but also in how you can grow within HMRC.
