Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers through calls and face-to-face interactions while managing data processing.
- Company: Join a UK governmental department dedicated to frontline customer service.
- Benefits: Full training, career progression, and skill development opportunities.
- Why this job: Make a difference in crisis response while gaining valuable experience.
- Qualifications: Enthusiasm and a willingness to learn; no previous experience required.
- Other info: Supportive team environment with opportunities for personal growth.
The predicted salary is between 30000 - 42000 £ per year.
A UK governmental department is seeking enthusiastic individuals for a frontline customer service role. Join the Surge and Rapid Response Team to assist customers while handling inbound and outbound calls. Full training and support will be provided, with opportunities for career progression and skill development. You will manage data processing and occasionally engage with customers face-to-face. Applicants should bring enthusiasm and a willingness to learn, as no previous experience is required.
Crisis Response Admin Officer – Surge & Rapid Support in Newcastle upon Tyne employer: HM Revenue and Customs
Contact Detail:
HM Revenue and Customs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Crisis Response Admin Officer – Surge & Rapid Support in Newcastle upon Tyne
✨Tip Number 1
Be ready to showcase your enthusiasm! When you get that interview, let your passion for helping others shine through. Remember, they’re looking for someone who’s eager to learn and grow in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing with a friend or family member. This will help you feel more confident when handling those inbound and outbound calls.
✨Tip Number 3
Research the department! Knowing what they do and their values can give you an edge during interviews. It shows you’re genuinely interested and helps you tailor your responses to align with their mission.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got all the resources you need to make your application stand out. Plus, it’s a great way to stay updated on any new opportunities that pop up!
We think you need these skills to ace Crisis Response Admin Officer – Surge & Rapid Support in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion shine through! We want to see that you're excited about the role and ready to jump into the frontline customer service action.
Tailor Your Application: Make sure to customise your application to highlight how your skills and attitude match what we're looking for. Mention your willingness to learn and any relevant experiences, even if they’re not directly related.
Keep It Clear and Concise: We appreciate a straightforward approach! Keep your application clear and to the point, making it easy for us to see why you’d be a great fit for the Surge and Rapid Response Team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at HM Revenue and Customs
✨Know the Role Inside Out
Before your interview, make sure you understand what a Crisis Response Admin Officer does. Familiarise yourself with the responsibilities, especially around customer service and data processing. This will help you answer questions confidently and show your enthusiasm for the role.
✨Showcase Your Communication Skills
Since this role involves handling inbound and outbound calls, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to get comfortable speaking about your experiences and how they relate to customer service.
✨Demonstrate Your Willingness to Learn
The job description highlights that no previous experience is required, so be ready to discuss how you adapt to new situations. Share examples of times you've quickly learned something new or taken on challenges, showing that you're eager to grow in the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team, training opportunities, and career progression. This not only shows your interest but also helps you determine if the role is the right fit for you.
