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- Tasks: Assist customers with inquiries and provide essential advice over the phone.
- Company: Join HM Revenue and Customs, a key player in public service.
- Benefits: Flexible part-time hours, hybrid work options, and full training provided.
- Other info: Enjoy a supportive environment with opportunities for growth.
- Why this job: Make a difference by helping people navigate their tax payments.
- Qualifications: Excellent communication skills and a positive customer service attitude.
The predicted salary is between 22000 - 26000 £ per year.
HM Revenue and Customs is seeking a Customer Service Advisor in Manchester to provide essential advice and assistance primarily over the phone. Full training will be provided. You need excellent communication skills, a customer service mindset, and a can-do attitude.
Your responsibilities include:
- Managing customer inquiries
- Helping with tax payments
- Maintaining records
This role allows for part-time hours, with flexibility in shifts, and the opportunity for hybrid work arrangements after training.
Customer Service Advisor - Multichannel Support & Growth in Manchester employer: HM Revenue and Customs
Contact Detail:
HM Revenue and Customs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Multichannel Support & Growth in Manchester
✨Tip Number 1
Practice your communication skills! Since this role is all about helping customers over the phone, we recommend doing some mock calls with friends or family. This will help you get comfortable with answering questions and providing assistance.
✨Tip Number 2
Show off that can-do attitude! During interviews, share examples of how you've tackled challenges in the past. We want to see your problem-solving skills in action, so think of times when you went above and beyond for a customer.
✨Tip Number 3
Familiarise yourself with HM Revenue and Customs services. Knowing the ins and outs of what they offer will not only impress your interviewers but also help you answer customer inquiries more effectively. We’ve got resources on our website to help you get started!
✨Tip Number 4
Apply through our website! It’s the easiest way to get your application noticed. Plus, we often have tips and resources available to help you prepare for interviews and assessments, so make sure to check it out!
We think you need these skills to ace Customer Service Advisor - Multichannel Support & Growth in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about helping customers over the phone, make sure your application highlights your excellent communication skills. Use clear and concise language to demonstrate how you can convey information effectively.
Emphasise Your Customer Service Mindset: We want to see that you have a genuine passion for helping others. Share examples from your past experiences where you've gone above and beyond to assist customers, showing us that you truly understand the importance of great service.
Be Flexible with Your Availability: With part-time hours and flexible shifts, let us know your availability in your application. This shows that you're adaptable and ready to fit into our team’s needs, which is super important for this role.
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at HM Revenue and Customs
✨Know Your Stuff
Before the interview, make sure you understand the basics of tax payments and customer service principles. Brush up on common inquiries that customers might have, as this will show your preparedness and genuine interest in the role.
✨Show Off Your Communication Skills
Since this role heavily relies on communication, practice articulating your thoughts clearly. You could even do a mock interview with a friend or family member to get comfortable speaking about your experiences and how they relate to the job.
✨Emphasise Your Customer Service Mindset
Think of specific examples where you've gone above and beyond for a customer. Be ready to share these stories during the interview to demonstrate your can-do attitude and commitment to providing excellent service.
✨Flexibility is Key
Highlight your willingness to adapt to different shifts and hybrid work arrangements. This shows that you're not only interested in the role but also ready to meet the needs of the company and its customers.