At a Glance
- Tasks: Assist customers via phone, email, and web chat with their queries.
- Company: Join HMRC, a vital organisation supporting public services and benefits.
- Benefits: Enjoy structured training, development opportunities, and a supportive work-life balance.
- Other info: Full training provided; comfortable handling various conversations is essential.
- Why this job: Make a meaningful impact while developing your skills in a rewarding environment.
- Qualifications: No experience needed; just bring your communication skills and passion for helping others.
The predicted salary is between 28800 - 43200 £ per year.
As a Customer Service Advisor at HMRC, you will be the first point of contact for our customers, providing essential advice and assistance, predominantly over the phone, or email and web chat.
Your can-do attitude and passion for helping people will be key, as we fully train you to navigate various conversations and provide clear, quick information.
We will invest in you by providing structured training, development opportunities, and a clear path for advancement.
You will be responsible for:
- Speaking to customers on the phone, helping them with their questions or issues.
- Helping customers to pay the correct amount of tax at the right time.
- Taking payments by phone and via our online services.
- Creating customer records and keeping them up to date.
- Using webchat and email to support our customers online.
For more information and videos regarding the role, see our full job advert.
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Customer Services Advisor in Portsmouth employer: HM Revenue and Customs
HM Revenue and Customs is an excellent employer, offering a supportive work culture that prioritises employee development and well-being. With comprehensive training provided for the Customer Service Advisor role, staff can grow their skills while enjoying flexible hybrid working arrangements in the vibrant community of East Kilbride. Join us to make a meaningful impact while benefiting from a diverse and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor in Portsmouth
✨Tip Number 1
Familiarise yourself with HMRC's services and common customer queries. Understanding the basics of tax, benefits, and payment processes will help you feel more confident during interviews and when interacting with customers.
✨Tip Number 2
Practice your communication skills by engaging in mock conversations. This could be with friends or family, focusing on how to clearly explain complex information in a simple way, which is crucial for a Customer Service Advisor role.
✨Tip Number 3
Showcase your passion for helping others by volunteering or participating in community service. This experience can demonstrate your commitment to customer service and your ability to handle various situations with empathy.
✨Tip Number 4
Research HMRC's values and culture to align your responses during the interview. Highlighting your understanding of their emphasis on work-life balance and inclusivity can set you apart as a candidate who fits well within their team.
We think you need these skills to ace Customer Services Advisor in Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your communication skills and any experience you have in customer service, even if it's informal. Use specific examples that demonstrate your ability to help others and handle conversations effectively.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for helping people and your can-do attitude. Mention why you want to work for HMRC specifically and how you align with their values of providing excellent customer service.
Highlight Relevant Skills:In your application, emphasise your verbal and written communication skills. If you have experience with phone or online customer support, make sure to include that. Also, mention your basic maths skills as they are relevant to the role.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-written application reflects your attention to detail and professionalism, which is crucial for a Customer Service Advisor role.
How to prepare for a job interview at HM Revenue and Customs
✨Showcase Your Communication Skills
As a Customer Service Advisor, your ability to communicate effectively is crucial. During the interview, demonstrate your verbal and written communication skills by articulating your thoughts clearly and confidently.
✨Emphasise Your Can-Do Attitude
Highlight your positive attitude and willingness to help others. Share examples from your past experiences where you went above and beyond to assist someone, as this aligns with the values of HMRC.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview to simulate customer interactions. Practice handling various types of conversations, especially those involving sensitive topics like debt, to show your comfort and resilience.
✨Research HMRC and Its Values
Familiarise yourself with HMRC's mission and values. Understanding their commitment to public service and work-life balance will allow you to tailor your responses and demonstrate your alignment with their culture.
