At a Glance
- Tasks: Investigate tax compliance cases and resolve discrepancies with taxpayers.
- Company: Join HMRC, the UK's Tax Authority, ensuring fair tax practices.
- Benefits: Enjoy hybrid working, flexible hours, and a supportive training environment.
- Other info: Comprehensive 18-month training programme with opportunities for career progression.
- Why this job: Make a real impact on the UK tax system while developing valuable skills.
- Qualifications: Strong analytical, verbal, and numerical skills required; no prior experience needed.
The predicted salary is between 30000 - 42000 £ per year.
Are you looking for a job that offers you genuine long term career progression? Do you want a job where every day feels different? Have you got an eye for detail and the ability to tailor information to different audiences? If so then a career as a Compliance Caseworker could be what you’re looking for!
HMRC is the UK’s Tax Authority, it’s our job to make it easy for customers to get tax right, and hard for anyone to bend or break the rules. The Customer Compliance Group (CCG) is key to this, helping people and businesses pay the right amount of tax and acting when there is a risk of that not happening. The money we collect in tax pays for our public services and helps to fund things like schools and hospitals, build roads and public buildings, and support communities.
HMRC operates out of a number of regional centres where we provide safe, modern and inclusive workspaces that promote good collaboration, smarter working and a culture where everyone feels valued. New flexible environments and improved technology support all of us to work differently, in a smarter way.
HMRC is seeking talented people to train as Compliance Caseworkers and be part of our dedicated team. In this crucial role, you will play a vital part in ensuring the integrity of the UK tax system by investigating potential cases of non-compliance. Your analytical skills, coupled with strong verbal and written communication abilities, will be instrumental in conducting thorough reviews of evidence and presenting findings effectively.
As a Compliance Caseworker, you will be responsible for:
- Reviewing financial records, identifying discrepancies, and working closely with taxpayers to resolve issues.
- Conducting thorough investigations into suspected cases of non-compliance, gathering evidence and analysing data to determine the appropriate course of action.
- Liaising with taxpayers, their representatives, and other stakeholders to gather information, clarify issues, and facilitate resolutions.
- Resolving disputes effectively and in a way that is lawful and aligns with HMRC’s Customer Charter and Compliance Professional Standards.
- Preparing comprehensive reports detailing findings, recommendations, and supporting evidence.
- Maintaining accurate and up-to-date case files, ensuring adherence to HMRC policies and procedures.
- Collaborating with colleagues and cross-functional teams to ensure consistent application of tax regulations and best practices.
- Participating in ongoing training and professional development initiatives to stay current with changes in tax laws and compliance procedures.
This role is varied and includes a mix of desk-based investigation and visits to taxpayers’ premises. This could include offices, warehouses, pubs, banks, licensed gambling premises or anywhere a business operates from. You might need to stay away overnight in some cases.
At HMRC we operate on a hybrid working model. This means you can work from home up to 40% of your time. You are expected to attend a HMRC office location for your remaining time. Our Compliance Caseworkers operate between the hours of 7am – 8pm Monday – Saturday and you’ll work up to 37 hours each week within our opening hours.
Successful candidates will need to complete the HMRC Civil Compliance Foundation Learning (CCFL) to be an established Compliance Caseworker. This is a demanding but rewarding learning programme that will provide you with the essential knowledge, skills and experience to be an effective Compliance Caseworker. Trainees will be appointed to a cohort group who will all start on the same day. The training programme is 18-months in total.
The first 3-months (12 weeks) are completed as a cohort group in the Central Training Unit (CTU) to complete your induction and provide you with an introduction to the Compliance Caseworker role. After the induction stage, you will remain in the CTU for a further 6-months to complete stage 2 of your training developing, building, and practicing the core requirements for being a Compliance Caseworker.
This is a demanding training programme and, to provide the best possible opportunity for you to succeed, working arrangements are fixed for certain stages. We expect trainees to commit to complete the programme so we will not normally authorise applications for alternative internal posts during training.
You’ll need to be able to demonstrate:
- Analytical skills.
- Verbal and written communication skills.
- Numerical skills.
Compliance Caseworker in Manchester employer: HM Revenue and Customs
HMRC is an exceptional employer, offering a dynamic work environment where every day presents new challenges and opportunities for growth. With a strong commitment to employee development, flexible working arrangements, and a culture that values collaboration and inclusivity, HMRC empowers its Compliance Caseworkers to make a meaningful impact on the UK tax system while enjoying a fulfilling career path. The modern regional centres provide safe and supportive spaces, ensuring that all employees feel valued and equipped to succeed in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Compliance Caseworker in Manchester
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like HM Revenue and Customs looking for candidates who are engaged and informed.
We think you need these skills to ace Compliance Caseworker in Manchester
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at HM Revenue and Customs. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at HM Revenue and Customs
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with HM Revenue and Customs’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
