Compliance Caseworker

Are you looking for a job that offers you genuine long term career progression? Do you want a job where every day feels different? Have you got an eye for detail and the ability to tailor information to different audiences? If so then a career as a Compliance Caseworker could be what you’re looking for!

HMRC is the UK’s Tax Authority, it’s our job to make it easy for customers to get tax right, and hard for anyone to bend or break the rules. The Customer Compliance Group (CCG) is key to this, helping people and businesses pay the right amount of tax and acting when there is a risk of that not happening. The money we collect in tax pays for our public services and helps to fund things like schools and hospitals, build roads and public buildings, and support communities.

HMRC operates out of a number of regional centres where we provide safe, modern and inclusive workspaces that promote good collaboration, smarter working and a culture where everyone feels valued. New flexible environments and improved technology support all of us to work differently, in a smarter way. The locations where we are recruiting people to train as Compliance Caseworkers are shown above and you will be asked to select your preferred location at the end of your application.

HMRC is seeking talented people to train as Compliance Caseworkers and be part of our dedicated team. In this crucial role, you will play a vital part in ensuring the integrity of the UK tax system by investigating potential cases of non-compliance. Your analytical skills, coupled with strong verbal and written communication abilities, will be instrumental in conducting thorough reviews of evidence and presenting findings effectively.

As a Compliance Caseworker, you will be responsible for:

• Reviewing financial records, identifying discrepancies, and working closely with taxpayers to resolve issues.
• Conducting thorough investigations into suspected cases of non-compliance, gathering evidence and analysing data to determine the appropriate course of action.
• Liaising with taxpayers, their representatives, and other stakeholders to gather information, clarify issues, and facilitate resolutions.
• Resolving disputes effectively and in a way that is lawful and aligns with HMRC’s Customer Charter and Compliance Professional Standards.
• Preparing comprehensive reports detailing findings, recommendations, and supporting evidence.
• Maintaining accurate and up-to-date case files, ensuring adherence to HMRC policies and procedures.
• Collaborating with colleagues and cross-functional teams to ensure consistent application of tax regulations and best practices.
• Participating in ongoing training and professional development initiatives to stay current with changes in tax laws and compliance procedures.

This role is varied and includes a mix of desk-based investigation and visits to taxpayers’ premises. This could include offices, warehouses, pubs, banks, licensed gambling premises or anywhere a business operates from. You might need to stay away overnight in some cases.

At HMRC we operate on a hybrid working model. This means you can work from home up to 40% of your time. You are expected to attend a HMRC office location for your remaining time. Our Compliance Caseworkers operate between the hours of 7am – 8pm Monday – Saturday and you’ll work up to 37 hours each week within our opening hours.

Successful candidates will need to complete the HMRC Civil Compliance Foundation Learning (CCFL) to be an established Compliance Caseworker. This is a demanding but rewarding learning programme that will provide you with the essential knowledge, skills and experience to be an effective Compliance Caseworker. Trainees will be appointed to a cohort group who will all start on the same day. The training programme is 18-months in total.

The first 3-months (12 weeks) are completed as a cohort group in the Central Training Unit (CTU) to complete your induction and provide you with an introduction to the Compliance Caseworker role. After the induction stage you will remain in the CTU for a further 6-months to complete stage 2 of your training developing, building, and practicing the core requirements for being a Compliance Caseworker.

This is a demanding training programme and, to provide the best possible opportunity for you to succeed, working arrangements are fixed for certain stages. We can only offer one cohort start date and all trainees must be available to commence on that date. Trainees unavailable for the cohort start date will be offered a place on the next cohort.

You’ll need to be able to demonstrate:

• Analytical skills.
• Verbal and written communication skills.
• Numerical skills.