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- Tasks: Provide essential support to customers over the phone and assist in resolving their queries.
- Company: A government agency in Belfast focused on meaningful public impact.
- Benefits: Work-life balance, part-time hours, full training, and career advancement opportunities.
- Why this job: Make a real difference by helping people in your community.
- Qualifications: Passion for customer service and teamwork skills.
- Other info: Join a supportive environment with a focus on personal growth.
The predicted salary is between 28800 - 43200 £ per year.
A government agency based in Belfast is seeking a dedicated Customer Service Advisor to provide essential support to customers mainly over the phone. This role is perfect for individuals who are passionate about helping people and enjoy working in a team-oriented environment. Full training will be provided, and part-time hours can be requested. The agency emphasizes work-life balance and offers opportunities for career advancement.
Customer Service Advisor — Hybrid, Meaningful Public Impact in Belfast employer: HM Revenue and Customs
Contact Detail:
HM Revenue and Customs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor — Hybrid, Meaningful Public Impact in Belfast
✨Tip Number 1
Get to know the agency's mission and values. When you understand what they stand for, you can tailor your conversations to show how your passion for helping people aligns with their goals.
✨Tip Number 2
Practice your phone skills! Since this role is mainly over the phone, try role-playing with a friend or family member. This will help you feel more confident and ready to tackle any customer queries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider info about the agency and might even lead to a referral.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Service Advisor — Hybrid, Meaningful Public Impact in Belfast
Some tips for your application 🫡
Show Your Passion for Helping People: When writing your application, make sure to highlight your enthusiasm for customer service. We want to see that you genuinely care about making a difference in people's lives, so share any relevant experiences that showcase this passion.
Tailor Your Application: Don’t just send the same application everywhere! Take a moment to customise your CV and cover letter for this role. Mention how your skills align with the job description and why you’re excited about working with a government agency focused on public impact.
Keep It Clear and Concise: We appreciate clarity! Make sure your application is easy to read and straight to the point. Use bullet points where necessary and avoid jargon. This will help us quickly see why you’d be a great fit for our team.
Apply Through Our Website: To make sure your application gets to us without any hiccups, apply directly through our website. It’s the best way to ensure we receive all your details and can consider you for the Customer Service Advisor role!
How to prepare for a job interview at HM Revenue and Customs
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor and the specific responsibilities it entails. Familiarise yourself with the agency's mission and values, as well as any recent news or initiatives they’ve undertaken. This will show your genuine interest in the position and help you answer questions more effectively.
✨Showcase Your People Skills
Since this role is all about helping people, be prepared to share examples of how you've successfully assisted customers in the past. Think of specific situations where you resolved issues or went above and beyond for someone. This will demonstrate your passion for customer service and your ability to work well in a team-oriented environment.
✨Ask Thoughtful Questions
Interviews are a two-way street, so come armed with questions that show you’re engaged and interested. Ask about the training process, opportunities for career advancement, or how the agency supports work-life balance. This not only gives you valuable information but also shows that you’re serious about the role.
✨Practice Makes Perfect
Consider doing mock interviews with a friend or family member to practice your responses. Focus on articulating your thoughts clearly and confidently. This will help ease any nerves and ensure you present yourself in the best light possible during the actual interview.
