Performance Analyst in West End

Supports the Performance and Quality Manager and Officers (2 -4) who work with LDU clusters to ensure performance and delivery to agreed targets. This includes identifying local performance and quality issues and developing a programme of quality operational practice and improvement to meet the needs of the division, and HMPPS priorities. The Performance Analyst role is to work alongside the P & Q team, their responsibilities will include:

• Developing new business intelligence, tools and reports
• Acting as Account manager for analytical requests from NPS division, ensuring understanding of requirements and translating these into analytical work
• Developing strong working relationships within the team and with other stakeholders
• Development and maintenance of management information dashboards for use within NPS directorate and division
• Responding to ad hoc analytical requests ensuring these are translated into efficient reports
• Assisting the preparation and delivery of training programmes

Key Responsibilities

Responsibilities, Activities & Duties. The job holder will be required to carry out the following responsibilities, activities and duties:

• Support Service Delivery Quality Improvement and Practice Development
• Support organisational vision and strategies as regards quality improvement within the LDU clusters
• Support the development and implementation of systems for reviewing and assessing effective practice within the LDU clusters, including data audits and flow‑charting techniques
• Promote a culture of innovation and continuous improvement
• Support performance management of LDU clusters within the division through the provision of information
• Identify opportunities for performance improvement through analysing trends within LDU clusters
• Support the implementation of performance plans within LDU clusters and monitor their effectiveness through the provision of appropriate monitoring tools
• Work with PQO colleagues to share good practice
• Support continuous quality improvement
• Implement best practice initiatives internally
• Develop tools to assist with monitoring compliance with quality systems
• Be responsible for establishing effective working relationships with other teams and with colleagues
• Provide information to colleagues where required
• Provide a business partnering service where required
• Support a performance and quality‑focused organisation
• Support manager with the provision of reports and analysis for SLA review meetings around performance. Develop action logs where appropriate
• Share knowledge and good practice to inform the continual improvement of service delivery
• Providing information, feedback and advice
• Influencing and persuading
• Participate in meetings as appropriate using appropriate skills, styles and approaches
• Enhance your own performance: Manage own resources and professional development
• Use information to support decision makers: Liaise with staff to receive, collate and analyse information, compiling reports as necessary
• Develop and utilise data to identify trends and issues
• Comply with systems for the exchange of sensitive information, data and intelligence
• Manage Diversity and Quality: Support a culture and systems that promote equality and value diversity
• Implement the diversity policies of the service and consult the Equalities and Diversity Unit as appropriate
• Manage Projects: Enable an effective approach to project and process evaluation through provision of suitable analytical tools
• Enable others to carry out project management roles
• Maintain effective communication with project stakeholders

People Working Requirements

Security: Successful candidates must undergo a criminal record check. People working with government assets must complete checks.

Behaviours

• Changing and Improving
• Delivering at Pace
• Making Effective Decisions
• Managing a Quality Service
• Working Together

Benefits

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• Annual Leave
• Public Holidays
• Season Ticket Advance

Equal Opportunities

The Civil Service embraces diversity and promotes equal opportunities. The Civil Service is committed to attract, retain and invest in talent wherever it is found.

Nationality and Immigration

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre‑settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service