At a Glance
- Tasks: Lead mediation and conflict resolution efforts to tackle unacceptable behaviours in the workplace.
- Company: Join HMPPS, a vital organisation committed to upholding professional standards.
- Benefits: Enjoy a competitive salary, generous pension contributions, and flexible working options.
- Other info: Be part of an exciting new independent unit focused on reform and improvement.
- Why this job: Make a real difference by promoting a positive work environment and supporting colleagues.
- Qualifications: Accreditation in workplace mediation and strong communication skills required.
The predicted salary is between 52000 - 52000 £ per year.
The Rademaker review on Professional Standards (bullying, harassment, discrimination victimisation - BHDV) was published on 6 May 2025 and marks a pivotal moment for HMPPS. It makes clear that more must be done to uphold the high professional standards our vital work demands. It challenges us to do better – with practical recommendations to support and build on the work we are already doing to tackle these issues.
As part of implementing these recommendations, HMPPS is establishing an independent channel outside of the line management structure for reporting, investigating and decisioning BHVD complaints where a dedicated team of well‑trained personnel can handle matters in a ring‑fenced, confidential and standardised process. The Tackling Unacceptable Behaviours Unit currently provides investigation support, a confidential helpline, mediation services and climate assessments for HMPPS. Its remit is being strengthened and expanded to include an independent reporting channel.
This is an exciting opportunity to join the new independent unit, IRRIS, which has been created as part of the Rademaker Reform. As a Mediator and Conflict Resolution Manager you will be responsible for triaging all BHDV cases received, carrying out mediation and supervising workplace mediators across HMPPS, undertaking high quality investigations and decisions in relation to complex BHDV grievance cases. The successful candidate will act as mediator supervisor for a small number of volunteer workplace mediators in HMPPS.
Security
Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard checks.
Nationality Requirements
UK nationals
Nationals of the Republic of Ireland
Nationals of Commonwealth countries who have the right to work in the UK
Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein, and family members of those nationalities with settled or pre‑settled status under the European Union Settlement Scheme (EUSS)
Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein, and family members who have made a valid application for settled or pre‑settled status under the EUSS
Individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Key Competencies
Communicating and Influencing
Developing Self and Others
Managing a Quality Service
Working Together
Technical Skills
Accreditation in workplace mediation
ILM Accreditation in group mediation
ILM Accreditation in mediator supervision
Remuneration and Benefits
Alongside your salary of £52,316, HM Prison & Probation Service contributes £15,155 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Access to learning and development
A working environment that supports a range of flexible working options to enhance your work‑life balance
A working culture which encourages inclusion and diversity
A Civil Service pension with an employer contribution of 28.97%
Annual Leave
Public Holidays
Season Ticket Advance
Application Process
For more information about the recruitment process, benefits and allowances and answers to general queries, please visit our Candidate Information Page: Link
Tackling Unacceptable Behaviours Unit: Mediator and Conflict Resolution Manager (Ref: 12002) employer: HM Prison and Probation Service
Joining HMPPS as a Mediator and Conflict Resolution Manager offers a unique opportunity to contribute to a transformative initiative aimed at upholding professional standards and tackling unacceptable behaviours within the workplace. With a strong commitment to employee development, a supportive work culture that values diversity and inclusion, and access to flexible working options, HMPPS is dedicated to fostering a rewarding environment where your skills can thrive. Additionally, the generous pension contributions and comprehensive benefits package further enhance the appeal of this meaningful role in public service.
Contact Details:
HM Prison and Probation Service Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Tackling Unacceptable Behaviours Unit: Mediator and Conflict Resolution Manager (Ref: 12002)
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We think you need these skills to ace Tackling Unacceptable Behaviours Unit: Mediator and Conflict Resolution Manager (Ref: 12002)
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How to prepare for a job interview at HM Prison and Probation Service
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