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- Tasks: Lead mediation and conflict resolution efforts to tackle unacceptable behaviours in the workplace.
- Company: Join HMPPS, a vital organisation committed to upholding professional standards.
- Benefits: Enjoy a competitive salary, generous pension contributions, and flexible working options.
- Why this job: Make a real difference by promoting a positive work environment and supporting colleagues.
- Qualifications: Accreditation in workplace mediation and strong communication skills required.
- Other info: Be part of an exciting new independent unit focused on reform and improvement.
The predicted salary is between 52000 - 52000 £ per year.
The Rademaker review on Professional Standards (bullying, harassment, discrimination victimisation - BHDV) was published on 6 May 2025 and marks a pivotal moment for HMPPS. It makes clear that more must be done to uphold the high professional standards our vital work demands. It challenges us to do better – with practical recommendations to support and build on the work we are already doing to tackle these issues.
As part of implementing these recommendations, HMPPS is establishing an independent channel outside of the line management structure for reporting, investigating and decisioning BHVD complaints where a dedicated team of well‑trained personnel can handle matters in a ring‑fenced, confidential and standardised process. The Tackling Unacceptable Behaviours Unit currently provides investigation support, a confidential helpline, mediation services and climate assessments for HMPPS. Its remit is being strengthened and expanded to include an independent reporting channel.
This is an exciting opportunity to join the new independent unit, IRRIS, which has been created as part of the Rademaker Reform. As a Mediator and Conflict Resolution Manager you will be responsible for triaging all BHDV cases received, carrying out mediation and supervising workplace mediators across HMPPS, undertaking high quality investigations and decisions in relation to complex BHDV grievance cases. The successful candidate will act as mediator supervisor for a small number of volunteer workplace mediators in HMPPS.
Security
Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard checks.
Nationality Requirements
UK nationals
Nationals of the Republic of Ireland
Nationals of Commonwealth countries who have the right to work in the UK
Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein, and family members of those nationalities with settled or pre‑settled status under the European Union Settlement Scheme (EUSS)
Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein, and family members who have made a valid application for settled or pre‑settled status under the EUSS
Individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Key Competencies
Communicating and Influencing
Developing Self and Others
Managing a Quality Service
Working Together
Technical Skills
Accreditation in workplace mediation
ILM Accreditation in group mediation
ILM Accreditation in mediator supervision
Remuneration and Benefits
Alongside your salary of £52,316, HM Prison & Probation Service contributes £15,155 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Access to learning and development
A working environment that supports a range of flexible working options to enhance your work‑life balance
A working culture which encourages inclusion and diversity
A Civil Service pension with an employer contribution of 28.97%
Annual Leave
Public Holidays
Season Ticket Advance
Application Process
For more information about the recruitment process, benefits and allowances and answers to general queries, please visit our Candidate Information Page: Link
Tackling Unacceptable Behaviours Unit: Mediator and Conflict Resolution Manager (Ref: 12002) employer: HM Prison and Probation Service
Contact Detail:
HM Prison and Probation Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tackling Unacceptable Behaviours Unit: Mediator and Conflict Resolution Manager (Ref: 12002)
✨Tip Number 1
Network like a pro! Reach out to people in the field of mediation and conflict resolution. Attend events, join relevant groups, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common questions related to BHDV cases. Think about your past experiences and how they relate to the role. We recommend doing mock interviews with friends or mentors to boost your confidence.
✨Tip Number 3
Showcase your skills! Create a portfolio that highlights your mediation successes and any relevant training you've completed. This can really set you apart from other candidates and give interviewers a clear picture of what you bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. So, get your application in and let’s tackle unacceptable behaviours together!
We think you need these skills to ace Tackling Unacceptable Behaviours Unit: Mediator and Conflict Resolution Manager (Ref: 12002)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Mediator and Conflict Resolution Manager. We want to see how you can tackle unacceptable behaviours and contribute to our mission!
Showcase Relevant Experience: When detailing your work history, focus on any mediation or conflict resolution experience you have. We love seeing examples of how you've successfully managed complex situations in the past!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to convey your thoughts, as we appreciate clarity in communication, especially for a role that involves mediating and resolving conflicts.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure it gets to us directly and helps us keep track of all applications efficiently.
How to prepare for a job interview at HM Prison and Probation Service
✨Know Your Stuff
Make sure you’re well-versed in the Rademaker review and its implications for HMPPS. Understand the key issues around bullying, harassment, discrimination, and victimisation, as these will likely come up during your interview.
✨Showcase Your Mediation Skills
Prepare to discuss your experience with mediation and conflict resolution. Think of specific examples where you successfully mediated a situation or resolved a conflict, and be ready to explain your approach and the outcomes.
✨Demonstrate Leadership Qualities
As a Mediator and Conflict Resolution Manager, you’ll be supervising others. Be prepared to talk about your leadership style and how you develop and support others in their roles, especially in a sensitive environment like HMPPS.
✨Ask Insightful Questions
Prepare thoughtful questions about the Tackling Unacceptable Behaviours Unit and its future direction. This shows your genuine interest in the role and helps you understand how you can contribute to the team’s goals.