At a Glance
- Tasks: Create engaging internal content and manage communication channels for a dynamic organisation.
- Company: Join HMPPS, a forward-thinking organisation focused on public safety and reducing re-offending.
- Benefits: Enjoy a competitive salary, flexible working options, and access to development programmes.
- Other info: Inclusive culture with opportunities for growth and professional development.
- Why this job: Make a real difference in communication while supporting a vital mission.
- Qualifications: Strong communication skills and proficiency in MS Word and Excel required.
The predicted salary is between 33275 - 33275 £ per year.
Working within the Business Hub Function, reporting to the Business Hub Manager, the Communications Officer ensures that all content is published on time and of good quality. The role is responsible for all internal communications and for liaising with functions to produce innovative communication solutions that support HMPPS’ strategic objectives of protecting the public and reducing re‑offending.
Responsibilities
- Publishing
- Act as publisher for intranet, other internal message boards, in‑cell TVs and internal newsletters.
- Upload content to the intranet as part of the Business Hub.
- Ensure the quality of links, images and metadata through regular monitoring and issue resolution.
- Ensure all content is consistent with online guidelines.
- Develop working knowledge of all online content management systems used in HMPPS.
- Channel and Content Management
- Collate and distribute messages from the Senior Management Team.
- Set templates and support the Business Hub in delivering standard newsletters such as NPS and CRC News, including writing and proofing.
- Generic Production
- Provide basic design, typesetting and proofing services.
- Support production of communications products and materials as required.
- Assist in product development on behalf of Functional Heads and support the Business Hub Manager.
- Support delivery of multimedia projects from concept to final delivery (e.g. community communications and portals, social media).
- Ensure adherence to government and industry good‑practice online guidelines across all communications.
- Use systems to evaluate and maximise prison online coverage, including monitoring external websites and reporting issues to the planning, research and evaluation manager.
- Maintain own professional knowledge and stay abreast of emerging trends.
- Promote HMPPS behaviours, including diversity, decency, safety and the reduction of re‑offending agendas.
- Build a cohesive communications platform by liaising with Functional Heads and central teams, keeping distribution lists up to date and ensuring consistent messaging across the establishment.
- Represent the establishment externally and support its brand development.
Behaviours
- Changing and Improving
- Communicating and Influencing
- Working Together
- Managing a Quality Service
- Making Effective Decisions
Technical Requirements
- Complete specific training in the administrative specialism upon taking up the post.
- When transferring to a Young Persons establishment, undertake an assessment to demonstrate suitability to work with young people.
Ability
- Deal effectively and assertively with staff at all levels.
- Use MS Word and MS Excel proficiently.
- Collate and analyse information.
Person Specification
- Behaviours: Communicating and Influencing, Working Together, Managing a Quality Service, Changing and Improving.
- All activities described above shall be performed with confidence in the medium of English. Where specified in Wales, Welsh may also be required.
- Basic knowledge of HMPPS policies and procedures and the ability to learn new systems quickly.
Benefits
- Salary of £33,275 per annum.
- HM Prison & Probation Service contribution to a Civil Service Defined Benefit Pension scheme.
- Access to learning and development programmes.
- Flexible working options to support work‑life balance.
- Inclusive culture encouraging diversity and equality.
- Annual leave, public holidays and season ticket advance.
- Additional employer contributions and benefits as per civil service terms and conditions.
Equal Employment Opportunity
- Open to UK nationals and nationals of the Republic of Ireland.
- Open to nationals of Commonwealth countries with the right to work in the UK.
- Open to nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and their settled or pre‑settled status family members.
- Open to individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for the EUSS on or before 31 December 2020.
- Open to Turkish nationals and certain family members with accrued civil service working rights.
Internal Communications Officer — Flexible Work & Growth employer: HM Prison and Probation Service
As an Internal Communications Officer at HMPPS, you will be part of a dynamic and inclusive work culture that prioritises employee growth and development. With flexible working options and a commitment to diversity and equality, HMPPS offers a supportive environment where your contributions directly impact the strategic objectives of protecting the public and reducing re-offending. Enjoy competitive benefits, including a defined benefit pension scheme and access to learning programmes, making this an excellent opportunity for meaningful and rewarding employment.
Contact Details:
HM Prison and Probation Service Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Internal Communications Officer — Flexible Work & Growth
✨Tip Number 1
Network like a pro! Reach out to current employees at HMPPS on LinkedIn or through mutual connections. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching HMPPS’s recent projects and initiatives. Show us that you’re not just interested in the role, but also in how you can contribute to their mission of reducing re-offending.
✨Tip Number 3
Practice your communication skills! As an Internal Communications Officer, you’ll need to convey messages clearly. Try mock interviews with friends or use online platforms to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Internal Communications Officer — Flexible Work & Growth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Internal Communications Officer. We want to see how you can contribute to our mission of effective communication within HMPPS.
Showcase Your Writing Skills:Since this role involves a lot of content creation, be sure to include examples of your writing. Whether it's newsletters, reports, or any other communications, we love seeing your flair for clear and engaging content!
Be Clear and Concise:When filling out your application, keep it straightforward. We appreciate clarity and brevity, so make sure your points are easy to understand and get straight to the heart of what makes you a great fit for the team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at HM Prison and Probation Service
✨Know Your Content
Familiarise yourself with the types of internal communications the organisation uses. Understand their tone, style, and the platforms they utilise, like intranets and newsletters. This will help you demonstrate your ability to align with their communication strategies.
✨Showcase Your Skills
Be ready to discuss your experience with content management systems and any design or proofing work you've done. Bring examples of your previous work that highlight your ability to produce high-quality content and manage multiple channels effectively.
✨Emphasise Collaboration
Since the role involves liaising with various teams, be prepared to share examples of how you've successfully worked with others in the past. Highlight your communication skills and your ability to influence and engage stakeholders at all levels.
✨Stay Current
Demonstrate your knowledge of emerging trends in internal communications and digital media. Discuss how you keep up-to-date with industry best practices and how you can apply this knowledge to enhance the organisation's communication efforts.
