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- Tasks: Support probation teams with administrative tasks to help keep the public safe.
- Company: Join the Probation Service, dedicated to giving people a second chance.
- Benefits: Enjoy flexible working options, a Civil Service pension, and generous annual leave.
- Why this job: Make a real difference in people's lives while building a rewarding career.
- Qualifications: Empathy, patience, and organisation skills are essential; no prior experience required.
- Other info: This is a fixed-term role ending on 31st March 2026.
The predicted salary is between 19500 - 26000 £ per year.
This position is based at NMS 1 Bridewell Street, BS1 2AA, NMS Bay House, TQ2 7TD, NMS Brittany House, EX4 4EP, NMS CEEDS, Ujima House, BS2 8QU, NMS Deane House, TA1 1HE, NMS Little Keep Gate, DT1 1AH, NMS Lytton Place, PL25 4PE, NMS NPS Westwey House Entrance B, DT4 8TG, NPS 150 Victoria Road Swindon, SN1 3UZ, NPS 3 Kings Avenue St Austell, PL25 4TT, NPS 3-5 Barnfield Road Exeter, EX1 1RD, NPS 34 Marshfield Road Chippenham, SN15 1JT, NPS 63 Commercial Road Poole, BH14 0JB, NPS 7 Madeira Road Bournemouth, BH1 1QL, NPS Bristol Magistrates Court Bristol, BS1 3NU, NPS County Offices Cheltenham, GL50 3EW, NPS Endsleigh House Camborne, TR14 8DN, NPS Kingsley House Barnstaple, EX31 1DR, NPS Queensway House Weston-Super-Mare, BS22 7BB, NPS Riverside House Bridgwater, TA6 3HW, NPS St Catherines House Plymouth, PL1 2TS, NPS The Boulter Centre Salisbury, SP1 3SL, NPS The Old Convent Bath, BA2 4JE, NPS Tremorvah Wood Truro, TR1 1HZ, NPS Twyver House Gloucester, GL1 1DR, NPS Yeovil County Court Yeovil, BA20 2QD
Job Summary
Please refer to Job Description.
Job Description
This post is open to candidates on lateral transfer as a loan. For internal candidates applying on promotion, the post will be a temporary act up with a loan agreement in place.
For External Candidates, the post will be on a fixed term appointment contract, end date 31st March 2026.
Case Administrators play a vital support role in probation teams, helping to keep the public safe. Giving people the chance to turn their lives around. Building a rewarding professional career.
We’re looking for empathetic, patient, and organised people to join us in this varied role, which offers the chance to make a difference, gain new skills and build a rewarding career within the Probation Service.
If you are successful in the recruitment process and join the Probation Service, your starting salary will be £23,583.
Overview Of The Job
This is an administrative job within the Probation Service.
Summary
The job holder will provide administrative support within the Probation Service (PS), ensuring that staff and people on probation are supported through efficient processes, maintaining administration systems within specified timescales in order to promote the achievement of team and Divisional objectives.
In line with PS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do.
This role may involve some out of hours work.
The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.
Responsibilities, Activities & Duties
The job holder will be required to carry out the following responsibilities, activities and duties:
- Responsible for setting up and maintaining accurate people on probation and victim information on relevant approved databases.
- Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending.
- Prepare, maintain and collate case and other records, files and management information, in accordance with the standards required.
- Receive and distribute information and communications in an appropriate manner, e.g. telephone, paper, e-mail.
- Provide cover for an effective and efficient reception and telephone enquiry service.
- Act as single point of contact within unit for specialist area of work as required.
- Deal fairly, effectively and firmly with a range of people on probation, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures.
- Make practical arrangements such as appointments, directions, etc., for the implementation of the Sentence Plan.
- Carry out enforcement administration as required.
- Where necessary, issue petty cash/vouchers/warrants for travel costs etc, maintaining appropriate records in line with local office financial procedures.
- Organise the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases.
- Report faulty equipment and/or materials to Manager and arrange for replacement/repair as agreed.
- Maintain appropriate systems to ensure the effective use of general unit resources and make recommendations for improvement as necessary.
- Undertake specific Visor administration tasks in accordance with the procedures.
- Attend meetings as appropriate. Provide support to meetings as required including organising agenda, taking and distributing notes/minutes and action points.
- Ensure all activities are conducted in accordance with Health and Safety policies and procedures, undertake equipment tests as required.
- Provide cover within the unit and to other units within the LDU and Division as appropriate.
- Carry out safeguarding children duties in accordance with the PS statutory responsibilities and agency policies.
- Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes, challenge anti-social behaviour and attitudes.
- To work within the aims and values of PS and HMPPS.
The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.
An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.
This post is open to candidates on lateral transfer as a loan. For internal candidates applying on promotion, the post will be a temporary act up with a loan agreement in place.
For External Candidates, the post will be on a fixed term appointment contract, end date 31st March 2026.
Case Administrators play a vital support role in probation teams, helping to keep the public safe. Giving people the chance to turn their lives around. Building a rewarding professional career.
We’re looking for empathetic, patient, and organised people to join us in this varied role, which offers the chance to make a difference, gain new skills and build a rewarding career within the Probation Service.
If you are successful in the recruitment process and join the Probation Service, your starting salary will be £23,583.
Responsibilities, Activities & Duties
The job holder will be required to carry out the following responsibilities, activities and duties:
- Responsible for setting up and maintaining accurate people on probation and victim information on relevant approved databases.
- Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending.
- Prepare, maintain and collate case and other records, files and management information, in accordance with the standards required.
- Receive and distribute information and communications in an appropriate manner, e.g. telephone, paper, e-mail.
- Provide cover for an effective and efficient reception and telephone enquiry service.
- Act as single point of contact within unit for specialist area of work as required.
- Deal fairly, effectively and firmly with a range of people on probation, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures.
- Make practical arrangements such as appointments, directions, etc., for the implementation of the Sentence Plan.
- Carry out enforcement administration as required.
- Where necessary, issue petty cash/vouchers/warrants for travel costs etc, maintaining appropriate records in line with local office financial procedures.
- Organise the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases.
- Report faulty equipment and/or materials to Manager and arrange for replacement/repair as agreed.
- Maintain appropriate systems to ensure the effective use of general unit resources and make recommendations for improvement as necessary.
- Undertake specific Visor administration tasks in accordance with the procedures.
- Attend meetings as appropriate. Provide support to meetings as required including organising agenda, taking and distributing notes/minutes and action points.
- Ensure all activities are conducted in accordance with Health and Safety policies and procedures, undertake equipment tests as required.
- Provide cover within the unit and to other units within the LDU and Division as appropriate.
- Carry out safeguarding children duties in accordance with the PS statutory responsibilities and agency policies.
- Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes, challenge anti-social behaviour and attitudes.
- To work within the aims and values of PS and HMPPS.
The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.
An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.
Person specification
Please Refer To Job Description.
Behaviours
We\’ll assess you against these behaviours during the selection process:
- Delivering at Pace
- Working Together
- Managing a Quality Service
- Communicating and Influencing
- Access to learning and development
- A working environment that supports a range of flexible working options to enhance your work life balance
- A working culture which encourages inclusion and diversity
- A Civil Service pension with an employer contribution of 28.97%
- Annual Leave
- Public Holidays
- Season Ticket Advance
For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.
Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ
Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
Open to UK nationals only.
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission\’s recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission\’s recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact :
- Name : Recruitment Enquiries Team
- Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
- Telephone : 0845 241 5358
Recruitment team
- Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
Further information
Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints
https://jobs.justice.gov.uk/careers/JobDetail/7227?entityId=7227 #J-18808-Ljbffr
Case Administrator - Electronic Monitoring Team - Fixed Term / Loan (South West). (Ref: 7227) employer: HM Prison and Probation Service
Contact Detail:
HM Prison and Probation Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Administrator - Electronic Monitoring Team - Fixed Term / Loan (South West). (Ref: 7227)
✨Tip Number 1
Familiarise yourself with the Probation Service's values and objectives. Understanding their commitment to public safety and rehabilitation will help you align your responses during interviews, showcasing your empathy and organisational skills.
✨Tip Number 2
Network with current or former employees of the Probation Service. They can provide insights into the role of a Case Administrator and share tips on what the interviewers might be looking for, giving you an edge in your application.
✨Tip Number 3
Prepare for situational questions that assess your ability to handle challenging situations. Think of examples from your past experiences where you've demonstrated patience, empathy, and effective communication, as these are crucial for the role.
✨Tip Number 4
Research the specific locations mentioned in the job description. Being knowledgeable about the areas you may work in can show your commitment and readiness to engage with the community effectively.
We think you need these skills to ace Case Administrator - Electronic Monitoring Team - Fixed Term / Loan (South West). (Ref: 7227)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Case Administrator position. Tailor your application to highlight how your skills and experiences align with the specific duties mentioned.
Highlight Relevant Skills: Emphasise skills that are crucial for this role, such as organisation, communication, and empathy. Provide examples from your past experiences that demonstrate these abilities, especially in challenging situations.
Show Commitment to Values: The Probation Service values equality and inclusion. Make sure to express your understanding of these principles in your application. Share any relevant experiences that showcase your commitment to these values.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is essential for an administrative role.
How to prepare for a job interview at HM Prison and Probation Service
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Case Administrator. Be prepared to discuss how your skills and experiences align with the specific duties mentioned, such as maintaining accurate records and managing sensitive information.
✨Demonstrate Empathy and Patience
Since the role involves dealing with individuals who may be in distress or crisis, it's crucial to showcase your empathetic nature during the interview. Share examples from your past experiences where you've successfully handled challenging situations with patience and understanding.
✨Highlight Organisational Skills
As a Case Administrator, you'll need to manage multiple tasks efficiently. Prepare to discuss your organisational skills and provide examples of how you've effectively prioritised tasks in previous roles, especially in high-pressure environments.
✨Prepare for Behavioural Questions
The interview will likely include behavioural questions assessing your ability to work collaboratively and manage quality service. Use the STAR method (Situation, Task, Action, Result) to structure your responses, ensuring you highlight relevant experiences that demonstrate these behaviours.
