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- Tasks: Support probation teams with admin tasks, record keeping, and communication.
- Company: Join the Probation Service, dedicated to public safety and inclusion.
- Benefits: Enjoy flexible working, learning opportunities, and a supportive culture.
- Why this job: Make a real impact while developing skills in a diverse environment.
- Qualifications: Confidence in English or Welsh; no specific experience required.
- Other info: Starting salary is £23,583; criminal record checks are mandatory.
The predicted salary is between 23583 - 23583 £ per year.
Case Administrators play a vital support role in probation teams, helping to keep the public safe. They provide administrative support within the Probation Service (PS), ensuring staff and individuals on probation are supported through efficient processes and maintaining administration systems to meet team and divisional objectives.
In line with PS policies, the job holder must demonstrate a commitment to equality and inclusion and understand their relevance to their work.
This role may involve some out-of-hours work and requires adherence to policies regarding the sensitive/confidential nature of the information handled.
Responsibilities include:
- Setting up and maintaining accurate records on relevant databases.
- Administering referrals and managing relationships with offender management, victims, and external agencies.
- Preparing and collating case records and management information.
- Managing communications via telephone, email, and paper.
- Providing reception and telephone enquiry services.
- Acting as a point of contact for specialist areas.
- Dealing effectively with individuals, including those in crisis or displaying challenging behaviour.
- Arranging appointments and implementing sentence plans.
- Carrying out enforcement and financial administration tasks.
- Organising resources and reporting faulty equipment.
- Supporting meetings, including organizing agendas and taking minutes.
- Ensuring activities comply with health and safety policies.
- Providing cover within the unit and other units as needed.
- Carrying out safeguarding duties and promoting pro-social behaviour.
The role requires confidence in spoken English or Welsh (in Wales).
Candidates will be assessed on behaviors such as delivering at pace, working together, managing a quality service, and communicating and influencing.
Benefits include learning opportunities, flexible working, inclusive culture, pension, annual leave, and public holidays.
The vacancy uses Success Profiles for assessment. Successful candidates must undergo criminal record checks and meet nationality requirements.
The Civil Service is committed to diversity, inclusion, and equal opportunities. The starting salary is £23,583.
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Case Administrator - Carlisle (Ref: 8821) employer: HM Prison and Probation Service
Contact Detail:
HM Prison and Probation Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Administrator - Carlisle (Ref: 8821)
✨Tip Number 1
Familiarise yourself with the Probation Service's policies on equality and inclusion. Understanding these principles will not only help you in your role but also demonstrate your commitment during interviews.
✨Tip Number 2
Brush up on your communication skills, especially in handling sensitive situations. Practising how to effectively manage conversations with individuals in crisis can set you apart from other candidates.
✨Tip Number 3
Gain experience with administrative tasks relevant to the role, such as managing databases or preparing case records. Volunteering or taking short courses can provide you with practical skills that are highly valued.
✨Tip Number 4
Network with current or former Case Administrators to gain insights into the role. They can offer valuable advice on what to expect and how to excel, which can be a great advantage in your application process.
We think you need these skills to ace Case Administrator - Carlisle (Ref: 8821)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of a Case Administrator. Highlight key skills such as communication, organisation, and the ability to handle sensitive information.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the role. Emphasise any previous administrative roles or experiences in probation services, and showcase your commitment to equality and inclusion.
Craft a Strong Cover Letter: Write a compelling cover letter that addresses why you are a good fit for the Case Administrator position. Mention specific examples of how you've demonstrated the required behaviours, such as delivering at pace and working collaboratively.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. Ensure that your documents are clear, concise, and professional, reflecting your attention to detail.
How to prepare for a job interview at HM Prison and Probation Service
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Case Administrator. Familiarise yourself with the Probation Service's objectives and how your role contributes to public safety. This will help you answer questions confidently and demonstrate your commitment to the position.
✨Showcase Your Communication Skills
As a Case Administrator, effective communication is key. Prepare examples of how you've successfully managed communications in previous roles, especially in challenging situations. Highlight your ability to communicate clearly and empathetically, particularly when dealing with individuals in crisis.
✨Demonstrate Commitment to Equality and Inclusion
The role requires a strong understanding of equality and inclusion. Be ready to discuss how you've promoted these values in your past experiences. Share specific instances where you've contributed to an inclusive environment or supported diverse individuals.
✨Prepare for Behavioural Questions
Expect questions that assess your behaviours, such as delivering at pace and working together. Use the STAR method (Situation, Task, Action, Result) to structure your responses. Think of relevant examples from your experience that showcase your ability to manage a quality service and collaborate effectively.
