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For Companies At a Glance
- Tasks: Engage with customers, using communication skills to meet their needs and expectations.
- Company: Join HMP Birmingham, a supportive environment focused on personal growth.
- Benefits: Gain valuable experience, earn while you learn, and develop essential skills.
- Why this job: Make a difference in people's lives while building your career.
- Qualifications: GCSE in English and Maths (grade C) required; relevant experience is a plus.
- Other info: Flexible apprenticeship tailored to your existing knowledge and skills.
The predicted salary is between 800 - 1400 £ per month.
Responsibilities:
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations, and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications.
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate 'tone of voice' in all communications, including written and digital, that reflect the organisation's brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer's point of view.
- Use appropriate sign-posting or resolution to meet your customers' needs and manage expectations.
- Maintain informative communication during service recovery.
Qualifications:
- GCSE in English and Maths (grade C).
- Share if you have other relevant qualifications and industry experience.
- The apprenticeship can be adjusted to reflect what you already know.
14409 - Operational Support Grade - HMP Birmingham (Prison Support Role) Apprenticeship employer: HM Prison and Probation Service
Contact Detail:
HM Prison and Probation Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 14409 - Operational Support Grade - HMP Birmingham (Prison Support Role) Apprenticeship
✨Tip Number 1
Practice your questioning skills before the interview. Think about how you can build rapport and engage positively with the interviewer. Remember, it’s all about showing that you can listen and respond effectively!
✨Tip Number 2
When you’re in the interview, use clear and concise language. Summarise your points to ensure understanding and keep the conversation flowing. This will demonstrate your communication skills and help you connect with the interviewer.
✨Tip Number 3
Showcase your ability to stay calm and patient, especially when discussing challenging scenarios. Share examples from your past experiences where you’ve managed customer expectations or resolved issues effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s a great way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace 14409 - Operational Support Grade - HMP Birmingham (Prison Support Role) Apprenticeship
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about effective communication, make sure your written application reflects that. Use clear and concise language, and don’t shy away from showcasing your ability to listen and respond thoughtfully.
Tailor Your Application: We want to see how you fit into our team! Make sure to tailor your application to highlight your relevant experience and skills that align with the job description. This shows us you’ve done your homework and are genuinely interested.
Be Professional Yet Approachable: While we love a friendly tone, remember to keep it professional. Use a tone of voice in your writing that reflects our brand – approachable but respectful. This will help us see how you might communicate with customers.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at HM Prison and Probation Service
✨Master Your Communication Skills
Since the role involves a lot of communication, practice your verbal and non-verbal skills. Think about how you can build rapport with the interviewer by listening actively and responding thoughtfully. Use examples from your past experiences where you successfully engaged with customers or colleagues.
✨Showcase Your Organisational Skills
Be ready to discuss how you prioritise tasks and manage your workload. Prepare a few examples that demonstrate your ability to meet deadlines and stay organised, especially in a busy environment like a prison support role. This will show that you can handle the responsibilities of the job.
✨Demonstrate Patience and Understanding
In your interview, highlight situations where you’ve had to be patient and calm, especially when dealing with challenging customers. This is crucial for the role, so share specific instances where you managed to understand someone’s point of view and resolved their issues effectively.
✨Reflect the Organisation's Brand
Make sure your tone of voice and overall communication style align with what the organisation represents. Research HMP Birmingham and think about how you can embody their values during the interview. This will show that you’re not just interested in the job, but also in being a part of their team.
