At a Glance
- Tasks: Join our prison support team, performing varied physical tasks to keep operations running smoothly.
- Company: Be part of HM Prison and Probation Service, dedicated to public safety and rehabilitation.
- Benefits: Enjoy 25 days annual leave, a Civil Service pension, and access to discounts and training opportunities.
- Other info: Flexible working patterns available; driving licence beneficial but not essential.
- Why this job: Make a real impact in a supportive environment while gaining valuable experience and skills.
- Qualifications: No formal qualifications needed; just bring good judgement, responsibility, and teamwork spirit.
The predicted salary is between 23400 - 31200 € per year.
An extraordinary job. Done by someone like you. As part of our prison support team, your work will be varied and help to keep the prison moving. This is an active role where you will be doing a range of physical tasks. These can include lifting and carrying, plus long periods of standing and walking. There will also be periods of lone working whilst undertaking tasks on both day and night shifts. You will not always be in contact with prisoners, it depends on the prison you work in. You will have full training and a supportive team by your side.
Your Job Can Include:
- Gate duties - ensuring the secure entry and exit of staff, visitors, vehicles.
- Carrying out searches of staff, prisoners, visitors and vehicles.
- Walking around the prison site to escort vehicles and contractors.
- Issuing and collecting staff keys and radios.
- Walking around the prison site patrolling and searching perimeter fence areas.
- Control room - operating the prison radio system, monitoring CCTV, ensuring all suspicious activities are reported.
- Visits - welcoming visitors on their arrival, escorting them if needed.
- Correspondence - monitoring and logging mail coming into the prison, reporting any contraband items, preserving evidence where needed.
- Night duties - ensuring cell doors are locked and all prisoners are safely accounted for.
- Reception - photographing prisoners, processing prisoners’ property and parcels coming into the prison.
- Prisoner supervision - sometimes supervising prisoners, exchanging clothing and property, helping prison officers escort prisoners around the prison.
- Food delivery - walking around the prison delivering and collecting food trolleys, or sometimes using an electric tug vehicle.
- Driving duties - collecting mail from the local sorting office, which may involve lifting heavy sacks.
- Phone calls - monitoring the prison's Personal Identification Number (PIN) phone system, maintaining the log of PIN phone requests from prisoners, completing relevant records.
- Procedures and protocol - understanding and conforming to national and local policies, responding appropriately to incidents and emergencies.
You do not need any qualifications to do this job. Helping to keep a prison running smoothly and safely requires good judgement, common sense, responsibility and, above all teamwork.
In Addition To Your Base Pay, You Will Receive:
- Annual leave is 25 days on appointment and will increase to 30 days after 10 years’ service (calculated on a pro-rata basis).
- 9 days bank, public and privilege holidays.
- Access to a paid Level 2 apprenticeship in customer service.
- Access to the generous Civil Service pension scheme.
- Season ticket loans, retail discounts, an Employee Assistance Programme, and a Cycle to Work scheme.
Hours: You will work an average of 37 hours per week, including working night shifts, evenings, weekends, and Bank/Public holidays on a rolling shift pattern.
Eligibility: All candidates are subject to security and identity checks prior to taking up post. All external candidates are subject to 6 months’ probation. Internal candidates are subject to probation if they have not already served a probationary period within HMPPS.
Interview dates: To Be Confirmed. Closing Date: 26th June 2025, 23:55 hours.
5267 - Operational Support Grade - HMP Wealstun (Prison Support Role) in Wetherby employer: HM Prison and Probation Service
At HM Prison and Probation Service, we pride ourselves on being an exceptional employer that values teamwork, diversity, and personal growth. Located in the scenic Thorp Arch area of Yorkshire, our supportive work culture offers comprehensive training, flexible working arrangements, and a generous benefits package, including a Civil Service pension scheme and opportunities for professional development. Join us to make a meaningful impact while enjoying a fulfilling career in a dynamic environment.
Contact Detail:
HM Prison and Probation Service Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land 5267 - Operational Support Grade - HMP Wealstun (Prison Support Role) in Wetherby
✨Tip Number 1
Familiarise yourself with the specific duties of the Operational Support Grade role. Understanding tasks like gate duties, monitoring CCTV, and food delivery will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight any previous experience in roles that require teamwork and physical activity. This could include jobs in security, hospitality, or any position where you had to work closely with others under pressure.
✨Tip Number 3
Prepare for the blended interview by thinking of examples from your past that showcase your communication skills and ability to manage a quality service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Research the HM Prison and Probation Service's values and mission. Being able to align your personal values with theirs can set you apart and show your commitment to the role and the organisation.
We think you need these skills to ace 5267 - Operational Support Grade - HMP Wealstun (Prison Support Role) in Wetherby
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and requirements of the Operational Support Grade position. Tailor your application to highlight relevant experiences that align with the tasks mentioned.
Highlight Relevant Skills:Focus on showcasing skills such as teamwork, communication, and problem-solving in your application. Provide specific examples from your past experiences that demonstrate these abilities, especially in challenging environments.
Prepare for the Interview:Since the interview will assess your behaviours and experiences, think about how you can articulate your past roles and how they relate to the prison support environment. Practice common interview questions related to managing a quality service and communicating effectively.
Follow Application Instructions:Make sure to fill out the application form completely and accurately. Pay attention to any specific instructions provided by HM Prison and Probation Service regarding the submission process to avoid any issues.
How to prepare for a job interview at HM Prison and Probation Service
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of the Operational Support Grade role. Be prepared to discuss how your skills and experiences align with the tasks mentioned, such as gate duties, monitoring CCTV, and handling correspondence.
✨Showcase Teamwork Skills
Since this role requires good judgement and teamwork, think of examples from your past experiences where you successfully worked as part of a team. Be ready to share these during the interview to demonstrate your ability to collaborate effectively.
✨Prepare for Behavioural Questions
The interview will assess your behaviours, so practice answering common behavioural questions using the STAR method (Situation, Task, Action, Result). This will help you articulate your experiences clearly and show how you handle various situations.
✨Be Ready for Physical Tasks Discussion
Since the role involves physical tasks like lifting and carrying, be prepared to discuss your physical fitness and any relevant experiences. Highlight your ability to handle the demands of the job, especially if you have prior experience in similar roles.
