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- Tasks: Conduct user research to improve public digital services and understand user needs.
- Company: Join HM Land Registry, a forward-thinking government agency.
- Benefits: Permanent role with opportunities for professional growth and development.
- Why this job: Make a real difference by shaping accessible and effective government services.
- Qualifications: Experience in user research methods and ability to adapt approaches.
- Other info: Inclusive workplace with a commitment to equal opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the User Researchers x 3 (HEO) role at HM Land Registry
As a User Researcher you will collect insights about the needs and experiences of public digital service users and help your team understand the people who use the services we provide, and so to build better government services. You will work in agile, multidisciplinary teams to ensure research activities are well integrated into delivery cycles and help shape digital services that are accessible, effective and focused on real user needs.
Apply before 11:55 pm on Monday 13th October 2025
Contract type
Permanent
Person specification
To meet the requirements of a User Researcher, you will have experience planning and conducting user research activities across the product or service lifecycle, with support from senior researchers where needed. You will have applied knowledge of a range of qualitative and quantitative user research methods, and the ability to select appropriate approaches for different contexts.
For the complete list of essential criteria and further information about the roles, please see the candidate pack.
This vacancy is using Success Profiles, and will assess your Ability and Experience.
You will be invited to an online test. Please see the link to the practice test in the candidate pack and do this before you sit the actual test. If you are successful then you will be invited to fill out the application form.
Please cut and paste an anonymised CV to include your qualifications and career history when prompted. The statement of suitability in up to 750 words to answer the following questions:
- Please tell us about a time when you carried out research to support the development of a product, service, or process. How did you adapt your approach to fit the context, and how did you make sure your findings were understood by, and useful/actionable to the team?
HMLR is accredited to the Disability Confidence Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage will be invited to interview.
If any candidate requires the panel to consider a reasonable adjustment or there is anything else they would like the panel to take into consideration they are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.
Equal Opportunities
HMLR is an equal opportunities employer.
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User Researchers x 3 (HEO) employer: HM Land Registry
Contact Detail:
HM Land Registry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land User Researchers x 3 (HEO)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of digging into HM Land Registry. Understand their mission and values, and think about how your skills as a User Researcher can help them improve public digital services.
✨Tip Number 2
Practice makes perfect! Make sure you’re familiar with the user research methods mentioned in the job description. Prepare examples from your past experiences where you’ve successfully applied these methods to show you’re the right fit for the role.
✨Tip Number 3
Be ready to discuss your adaptability! Since the role involves working in agile teams, think of times when you’ve had to change your approach based on feedback or new information. This will show you can thrive in a dynamic environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at HM Land Registry.
We think you need these skills to ace User Researchers x 3 (HEO)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the User Researcher role. Highlight relevant experience and skills that match the job description, especially your user research activities and methods you've used.
Craft a Strong Statement of Suitability: In your statement of suitability, tell us about a specific research project you’ve worked on. Focus on how you adapted your approach and ensured your findings were actionable for the team. Keep it clear and concise!
Showcase Your Research Skills: Don’t forget to mention both qualitative and quantitative research methods you’re familiar with. We want to see how you can apply these in different contexts, so be specific about your experiences.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the info you need there!
How to prepare for a job interview at HM Land Registry
✨Know Your Research Methods
Make sure you brush up on both qualitative and quantitative user research methods. Be ready to discuss how you've applied these in past projects, and think about which methods would be most suitable for the role at HM Land Registry.
✨Prepare Your Success Story
Craft a compelling narrative around a specific time you conducted research that influenced a product or service. Focus on how you adapted your approach based on context and how you ensured your findings were actionable for your team.
✨Familiarise Yourself with Agile Practices
Since you'll be working in agile, multidisciplinary teams, it’s crucial to understand agile methodologies. Be prepared to discuss how you’ve integrated research activities into delivery cycles in previous roles.
✨Practice the Online Test
Don’t forget to complete the practice test linked in the candidate pack before your interview. This will not only help you get comfortable with the format but also boost your confidence for the actual test.