At a Glance
- Tasks: Manage workplace services and improve the office experience across multiple locations.
- Company: Join HM Land Registry, a leader in delivering high-quality workplace services.
- Benefits: Competitive salary, travel reimbursement, and opportunities for professional development.
- Other info: Dynamic role with travel opportunities and potential for career growth.
- Why this job: Shape the future of workplace services and make a real impact on employee experiences.
- Qualifications: Experience in handling workplace issues and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
An exciting opportunity has arisen at HM Land Registry (HMLR) for two Workplace Services Managers. This is a fantastic opportunity for individuals with experience of handling workplace incidents, issues or service disruptions to play a key role in shaping and delivering high-quality workplace services across our offices. If you thrive in a dynamic, collaborative environment and are passionate about improving the workplace experience, we would love to hear from you.
You will be part of the Workplace and Business Services (WaBs) Team, playing a key role in supporting Senior Facilities Business Partners to deliver high-quality workplace services through outsourced contractual relationships across designated HMLR offices. Acting as a client-side workplace services representative, you will report directly to the Senior Facilities Business Partner for your area and have real influence over how services are delivered. You will focus on understanding customer requirements whilst identifying opportunities to continuously improve both service delivery and the office environment.
Working closely with on-site suppliers, technical specialists and property professionals, you will act as an intelligent client to oversee and challenge the performance of contractors and ensure services meet the required standards.
Person Specification
- Experience of handling workplace incidents, issues, or service disruptions, and coordinating responses with stakeholders.
- Experience chairing or contributing to meetings with internal and external stakeholders.
- Experience communicating operational changes clearly to building users, leadership teams and stakeholders, reflecting the office communications and change management aspect of the job.
- Experience building effective relationships and influencing internal and external stakeholders.
- A membership of (or willingness to work towards) a building-related professional body, for example IWFM, CIBSE, CIOB or RICS.
- A NEBOSH or IOSH qualification (or willingness to work towards).
- Where the individual takes up the responsibility based in the Swansea Office, the ability to speak Welsh is desirable.
This role requires regular travel, typically averaging one day per week in your designated home office and two days per week across other HMLR offices. Travel and subsistence costs will be reimbursed in line with the HMLR Travel and Subsistence Policy once in post. Please note that this does not include travel to your designated home office.
Qualifications
- Member of (or willing to work towards) a building-related professional body, for example IWFM, CIBSE, CIOB or RICS.
- Holds a NEBOSH or IOSH qualification (or willing to work towards).
Workplace Services Manager in Swansea employer: HM Land Registry
HM Land Registry is an exceptional employer, offering a dynamic work environment that prioritises inclusivity and continuous learning. With flexible hybrid working options across various locations, employees benefit from a generous pension contribution, extensive annual leave, and clear pathways for professional growth, making it an ideal place for those seeking meaningful and rewarding careers in data architecture.
