User Researcher in Swansea

Closing Date: Sunday 8th February 2026 at 11:55pm

This salary includes the Government Digital and Data pay Supplement which is payable from January 2026. Details in the candidate pack.

About the Team

You’ll join our Digital, Data and Technology Directorate, which is driving HMLR’s transformation into a modern, data‑driven organisation. Our teams are passionate about user‑centred design and committed to continuous improvement. We value diversity and inclusion, and we welcome different perspectives to help us create services that work for everyone.

Key Responsibilities by Grade

• EO – Junior User Researcher
  • Plan and conduct user research with guidance from experienced researchers to inform service design.
  • Use a range of methods such as usability testing, interviews, and surveys.
  • Communicate research findings in clear, engaging ways to delivery teams.
  • Support inclusive research by involving participants with diverse needs and abilities.
  • Assist with research operations, including scheduling sessions and recruiting participants.
  • Collaborate with senior researchers and multidisciplinary teams to analyse findings.
  • Help maintain research outputs and share insights across the team.
• HEO – User Researcher
  • Lead research activities for smaller services or components of larger programmes.
  • Design and deliver research plans using appropriate methodologies.
  • Analyse and synthesise findings to provide actionable insights for service improvements.
  • Build strong relationships with stakeholders and advocate for user‑centred design.
  • Support continuous improvement by identifying opportunities to enhance research practices.
  • Contribute to the development of research standards and documentation.
  • Mentor junior researchers and share best practice within the team.
• SEO – Senior User Researcher
  • Shape research strategy for complex services and programmes.
  • Lead planning, design, and execution of research activities, ensuring alignment with organisational priorities.
  • Influence decision‑making at senior levels and constructively challenge assumptions.
  • Turn research findings into strategic insights that inform policy and service design.
  • Ensure research is inclusive and accessible, considering diverse user needs.
  • Mentor and line‑manage user researchers, supporting their development.
  • Play an active role in the HMLR and cross‑government user research communities.
  • Evaluate research quality and champion best practice across teams.

Person specification

You will be assessed against the criteria in the person specification document in the candidate pack. Where an individual taking up the responsibility will be based in Swansea Office, the ability to speak Welsh is desirable, however this will not be assessed during the process.

We are working with our recruitment partner (Inspire People) for this campaign. Submit your CV on Inspire People’s website link – Please select the level of role that you want to apply for. Please note that if you apply for any specific grade you may be assessed and offered at an alternative grade.

Inspire People will assess your CV and compile a longlist of applications for HM Land Registry to sift. If you progress through this stage, you will need to complete a short, pre‑recorded video with Inspire People. Alternatively, you can provide written answers to the questions. HM Land Registry will then sift these applications.

Please make sure your CV outlines how you meet the Technical Skills and Essential Experience. Successful candidates at sift will be invited to a blended interview. Candidates can refer to notes within their video interview but they should be used as a prompt only.

HM Land Registry is accredited to the Disability Confident Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage may get an invitation to interview. If you require the panel to consider a reasonable adjustment or there is anything else they would like the panel to take into consideration, you are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.

We are unable to offer a Skilled Worker Visa for this role, you must have the RTW in the UK. HMLR expect everyone to spend at least 60% of their working time in the office.

You can find more information on how we use your personal data on our website.

Contact point for applicants

Job contact: Name: Alison Whitehead Email: alison@inspirepeople.net Telephone: 0207 871 8556