Senior IT Supplier and Contract Manager - Job title updated

Details Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.

Reference number 412785

Salary £59,974 - £67,705

A Civil Service Pension with an employer contribution of 28.97% GBP

Job grade Grade 7

Contract type Permanent

Business area HMLR Technology and Digital Services

Type of role Digital Information Technology Procurement and Contracts Management

Working pattern Flexible working, Full-time, Part-time

Number of jobs available 2

Location Plymouth, South West England, PL6 5WS

About the job Job summary It is an exciting time for HM Land Registry (HMLR) as we continue a major transformation programme. HMLR's ambition is to become the worlds leading land registry for speed, simplicity and an open approach to data. We have two exciting opportunities to join us on a permanent basis, as a Senior IT Supplier and Contract Manager. For 160 years we have played a key role in the UKs economic stability and growth, and now we are looking invest in Contract and Supplier Management to improve the performance of mission-critical ICT services and help us deliver an ambitious change agenda.

These are complex and challenging roles. One post-holder will track the delivery of a wide portfolio of Operational Contracts ensuring that we continue to receive the goods and services we have contracted for. The other will be responsible for a number of contracts supporting us in the delivery of transformational IT change. You will be responsible for leading and developing a team of contract managers. You will own and deliver HMLR's objectives through its contractual relationships with either "Business as Usual" partnerships or transformation partners, driving maximum performance and efficiency from our ICT supplier agreements. You will ensure that the people in your teams have the appropriate skills and capability to be effective in their role as well as access to learning and development to help them progress professionally.

This role is part of the leadership team in HM Land Registry's (HMLR) Technology and Transformation (T&T) Directorate, responsible for our strategic relationships with some of the IT industry's largest suppliers and includes management of our portfolio of IT contracts within the Government Commercial Functions professional framework, providing assurance and driving the best outcomes for the organisation.

The postholder will:

• Be a key member of the leadership team in the IT Supplier and Contract Management Practice, setting the agenda and delivering on it, creating a working environment where all staff feel clear on the vision and objectives, comfortable that they can contribute to shaping how they can be achieved, whether that is proposing ideas or constructively challenging what has been proposed.
• Be responsible for all matters relating to a portfolio of important IT contracts, ensuring their performance meets organisational requirements and comply with policies.
• Build strong effective relationships with our existing strategic suppliers through the entire contract lifecycle and lead engagements with wider functions, to develop value-led joint strategic account plans, product and service roadmaps that drive maximum value from supplier relationships.
• Build cordial relationships with prospective vendors and the wider IT supplier market to enhance the organisations market intelligence, particularly building awareness and tracking of emerging technologies and market trends.
• Lead a team of contract managers, creating an inclusive working environment based on Agile principles where all opinions and challenges are heard, people feel seen and empowered.
• Actively promote a service improvement culture, building and maintaining an effective working relationships with senior stakeholders, suppliers and colleagues.

HMLR is in the midst of an ambitious digital transformation, transforming the way we work and building our services and architecture to become the worlds leading land registry for speed, simplicity and an open approach to data. These changes have the potential to have a huge impact on people who live in England and Wales and the property market.

Person specification To be successful in this role you will have a background of providing thought leadership to Supplier and Contract Management in a technology environment. You will be comfortable leading transformational activity to change operational ways of working, and / or influencing cultural change.

What we're looking for:

• Commercial and risk management expertise, acting as a role model and point of reference in managing delivery and issue resolution with suppliers. (Lead Criteria)
• Experience leading teams to deliver services to agreed service levels to meet business outcomes.
• Effective communication with senior leaders and suppliers, building relationships to influence strategies and achieve desired outcomes.

Please note, travel to external supplier sites and other Government Departments may be necessary dependant on the piece of work.

For more information about the role, please see the attached Candidate Pack.

Behaviours We'll assess you against these behaviours during the selection process:

• Leadership
• Managing a Quality Service
• Communicating and Influencing
• Making Effective Decisions

Technical skills We'll assess you against these technical skills during the selection process:

• Thought leadership in Supplier and Contract Management in technology, leading transformational activity to change operational ways of working, and / or influencing cultural change
• Accredited to Government Commercial College Contract Management Practitioner level. (If not held, must be willing to embark on the programme and commit to completing within 12 months of enrolment)

We only ask for evidence of these technical skills on your application form:

• Accredited to Government Commercial College Contract Management Practitioner level. (If not held, must be willing to embark on the programme and commit to completing within 12 months of enrolment)

Benefits Alongside your salary of £59,974, HM Land Registry contributes £17,374 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

#WeAreHMLR At HM Land Registry our vision is a world leading property market as part of a thriving economy and a sustainable future. We are unique in terms of the economic and social impacts of our work, our ability to make a positive difference to the lives of our customers, our sense of mission, and our great people. They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land Registry and able to fulfil their full potential. We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, attractive pension options and a wide range of other benefits. We have integrity we value honesty, trust and doing the right thing in the right way. We drive innovation we are forward-thinking, embrace change and are continually improving our processes. We are professional we value and grow our knowledge and professional expertise. We give assurance we guarantee our services and provide confidence to the property market. You can find more information on our rewards package on our website.

Things you need to know Selection process details This vacancy is using Success Profiles, and will assess your Behaviours, Experience and Technical skills. To apply, please complete the online application form when prompted. You will then be asked to confirm you hold the relevant qualification which is listed under the Essential Technical Criteria in the attached Candidate Pack. Please cut and paste an anonymous CV into the full application form when prompted and include your qualifications and career history. The statement of suitability section (in no more than 750 words) must be used to provide examples of how you meet the essential experience criteria listed below:

• Commercial and risk management expertise, acting as a role model and point of reference in managing delivery and issue resolution with suppliers. (Lead Criteria)
• Leading teams to deliver services to agreed service levels to meet business outcomes.
• Effective communication with senior leaders and suppliers to influence strategies and achieve desired outcomes.

In the event of a high volume of applications, we reserve the right to assess against the following leading experience criteria: Commercial and risk management expertise, acting as a role model and point of reference in managing delivery and issue resolution with suppliers. Please note that we will not be testing any desirable technical or desirable experience throughout this process. Please review your application form before clicking submit once you have submitted, you will not be able to amend your application. Ensure your application form is received by the closing date for receipt of applications this is 23:55pm on the advertised date. The sift will take place shortly after the closing date. If successful at the shortlisting stage, you will be invited to attend a blended interview and deliver a pre-prepared presentation. The video interviews will be conducted via Microsoft Teams and further details will be provided at invitation stage. The interviews will take place w/c Monday 21st July 2025. The blended interview will assess the technical criteria, behaviours and experience listed in the Candidate Pack. Candidates may refer to notes within their interview but they should be used as a prompt only.

HMLR is accredited to the Disability Confidence Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage are guaranteed an invitation to interview. If any candidate requires the panel to consider a reasonable adjustment or there is anything else they would like the panel to take into consideration they are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.

The Civil Service values honesty and integrity and expects all candidates to share these values. Please ensure all examples provided throughout the recruitment process are representative of your own experience. For more information see Artificial Intelligence in recruitment, Civil Service Careers Feedback will only be provided if you attend an interview or assessment You can find more information on how we use your personal data on our website Feedback will only be provided if you attend an interview or assessment.

Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard checks.

Nationality requirements This job is broadly open to the following groups: UK nationals, nationals of the Republic of Ireland, nationals of Commonwealth countries who have the right to work in the UK, nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS), nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020, Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service.

Further information on nationality requirements Working for the Civil Service The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found.

Apply and further information This vacancy is part of the Great Place to Work for Veterans initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction.

Contact point for applicants Job contact: Name: Spenser Arnold Email: Spenser.Arnold@landregistry.gov.uk Recruitment team Email: hrresourcingteam2@landregistry.gov.uk Further information If you feel your application has not been treated in accordance to the Recruitment Principles and you wish to make a complaint, please email hrresourcingteam2@landregistry.gov.uk in the first instance. If you are not satisfied with the response you receive from HM Land Registry then you may take your complaint to the Civil Service Commission.