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- Tasks: Lead a dynamic team in shaping IT service management and driving innovative change.
- Company: Join a forward-thinking organisation committed to agile principles and inclusivity.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Opportunity to influence strategy and build strong relationships with senior stakeholders.
- Why this job: Make a real impact by nurturing talent and improving service delivery.
- Qualifications: ITIL V4 Foundation certification and proven leadership experience in service management.
The predicted salary is between 55000 - 65000 £ per year.
We are seeking a Senior IT Service Manager (Enterprise Service Portfolio) to lead an experienced and highly motivated team. In this role, you will further develop your service management expertise, join a team which is industry-leading in the adoption of agile principles in service management practices, and have the chance to nurture talent and grow a highly performing team. You will play a key part in shaping delivery and deliver change in working practices and organisation.
You will provide leadership to the IT Service Management Centre within Transformation and Technology, setting the agenda and creating a supportive environment where staff can contribute and challenge ideas. You will ensure teams meet organisational standards, oversee IT Service Management governance, and foster an inclusive, Agile workplace. As part of the IT Services Management team, you will promote a service improvement culture and maintain strong relationships with senior stakeholders.
Person Specification
- ITIL V4 Foundation certification.
- Demonstrable experience of working within an acknowledged Service management framework, ITIL Service Management Framework preferred.
- Experience of leading teams to maintain day‑to‑day accountability for the ownership and resolution of service management issues.
- Proven experience of reviewing service metrics and key performance indicators to identify the success of services.
- Ability to champion and promote ongoing service improvements to continually improve quality and customer satisfaction.
- Ability to communicate effectively with senior leaders to influence strategy and achieve desired outcomes.
- Creating an inclusive environment where new processes are introduced.
- Using financial budgeting and accounting data to achieve outcomes (up to £2m annually).
- Proven experience of building strong working relationships with a wide range of senior internal and external stakeholders.
- Embraces change and adapts ways of working to deliver value early.
- Thought leadership in Service management, leading transformational activity to change operational ways of working, and/or influencing cultural change.
Qualifications
- ITIL V4 Foundation.
- Right to work in the UK. Visa sponsorship available only for roles that meet the critical category; this role does not meet that category, sponsorship not offered.
Equal Opportunity & Accessibility
HMLR is accredited to the Disability Confident Scheme, which denotes organisations with a positive attitude towards disabled people.
Senior IT Service Manager employer: HM Land Registry
Contact Detail:
HM Land Registry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT service management field. Attend industry events or webinars, and don’t be shy about introducing yourself to potential employers. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to agile principles and service management. We want you to show them that you’re not just a fit for the role, but also for their team dynamic!
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've led teams and driven service improvements. We want you to highlight your ability to foster an inclusive environment and adapt to change – these are key in the Senior IT Service Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you on board!
We think you need these skills to ace Senior IT Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior IT Service Manager role. Highlight your experience with ITIL frameworks and any leadership roles you've had. We want to see how your skills align with our agile principles and service management practices.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about service management and how you can contribute to our team. Be sure to mention specific examples of how you've led teams and improved services in the past.
Showcase Your Achievements: When detailing your experience, focus on your achievements rather than just responsibilities. Use metrics and KPIs to demonstrate your success in previous roles. We love numbers that show how you've made a difference!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s straightforward and ensures your application goes directly to us. Plus, we’re excited to see what you bring to the table!
How to prepare for a job interview at HM Land Registry
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL V4 Foundation knowledge. Be ready to discuss how you've applied ITIL principles in your previous roles, especially in service management frameworks. This will show that you’re not just familiar with the theory but can also implement it effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in the past, particularly in maintaining accountability and resolving service management issues. Highlight any experiences where you’ve nurtured talent or fostered an inclusive environment, as this aligns perfectly with what they’re looking for.
✨Demonstrate Your Analytical Skills
Be ready to discuss how you've used service metrics and KPIs to drive improvements. Think of specific instances where your analysis led to enhanced service quality or customer satisfaction. This will illustrate your ability to champion ongoing service improvements.
✨Build Relationships with Stakeholders
Prepare to talk about your experience in building strong relationships with senior stakeholders. Share examples of how you’ve influenced strategy and achieved desired outcomes through effective communication. This is crucial for the role, so make it a focal point in your interview.