Senior Infrastructure IT Performance and Capacity Team Leader

Senior Infrastructure IT Performance and Capacity Team Leader

Apply before 11:55 pm on Monday 1st December 2025

Responsibilities

• Leading on the monitoring and analysis of availability and performance of the HMLR IT infrastructure and delivered IT services using various toolsets. Liaising with lead infrastructure engineers and subject matter experts from IT Operations, Service Management and Development practices where appropriate.
• Maintaining, managing and enhancing IT service and infrastructure monitoring using the appropriate toolset following best practice solution design.
• Performing retrospective reporting on IT services and infrastructure to produce performance and capacity reports for IT operations stakeholders and senior leadership.
• Raising awareness of service or hardware issues with lead infrastructure engineers, subject matter experts and senior stakeholders, to ensure early identification of issues which could develop into significant problems across all technical assets.
• Tuning performance monitoring and capacity management toolsets to provide optimum detection and alerting in-line with HMLRs service level and availability targets.
• Providing technical advice and guidance to the team and wider technical community on a range of performance and capacity related topics.
• Engaging with project teams to provide performance monitoring and capacity support for new and existing services.
• Working with key IT partners and suppliers to develop, test and implement innovative solutions, ensuring that the most effective technology is used to meet business requirements, with particular emphasis on the technical and procedural implications of the Agency’s expanding digital services.
• Acting as a reference point for those technical areas covered by the team, and to dispose personally of complex technical points arising on operational service incidents or strategic IT development projects as required.
• Providing clear communication of how own teams’ work impacts other technical areas, end users and stakeholders.
• Providing effective management of conflict and non-inclusive behaviour within the technical team.
• Performing as a technical and behavioural role model within the IT Operations Practice and associated areas.
• Contributing to the continual improvement of the practice and the IT Operations community, supporting community members to build and maintain cohesion.

Person Specification

To be successful in this role you will hold a qualification in Information Technology or a related area (Degree level or equivalent) or significant experience in an IT field.

Key Knowledge and Experience

• Technical hardware and services monitoring, reporting, analysis and problem solving.
• SAS data analytics software.
• IBM Mainframe, Windows Server or similar enterprise hardware solutions.
• IT Service Management ISO20000 standard and implementation across a mature IT function.

Essential Experience

• Within an IT service and hardware monitoring and reporting environment or team.
• Design and implementation of enterprise-wide service and hardware monitoring and reporting.
• Problem resolution through the identification of issues by performance monitoring.
• Using formal processes to apply best practice.
• Well-developed interpersonal skills and the ability to work effectively as part of a team.
• Ability to manage a technical team and lead on team tasks and solution implementation.
• Strong leadership demonstrated through coaching or mentoring.

A minimum of 30 hours per week will be required.

Behaviours

• Making Effective Decisions
• Leadership
• Communicating and Influencing
• Seeing the Big Picture

Technical Skills

• Please give evidence of the essential technical skills listed on the Job Description.

This role is eligible for the Government Digital and Data Capability Framework pay supplement.

Location

Croydon, London (region), CR0 2AQ • Plymouth, South West England, PL6 5WS

Contact Point for Applicants

• Name: Keith Foley
• Email: Keith.Foley@landregistry.gov.uk

Disability Confidence Scheme

HMLR is accredited to the Disability Confidence Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage are guaranteed an invitation to interview.

Equal Opportunity

The Civil Service values honesty and integrity and expects all candidates to share these values. Please ensure all examples provided throughout the recruitment process are representative of your own experience. Any instances of plagiarism or other forms of cheating (including the improper use of artificial intelligence) will be investigated and, if proven, the application will be withdrawn.

You can find more information on how we use your personal data on our website.

Security Check

The post will require a Security Check and will therefore be subject to further background checks, including meeting the UK minimum residency requirement of 5 years.

Further details of the process and checks can be found on the Ministry of Defence website.