At a Glance
- Tasks: Lead a high-performing team to enhance customer complaint resolutions and service standards.
- Company: Join HM Land Registry, a key player in delivering exceptional customer service.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Opportunity to drive change across multiple locations and improve service resilience.
- Why this job: Make a real difference in customer experiences while leading a dynamic team.
- Qualifications: Proven leadership skills and experience in managing customer service operations.
The predicted salary is between 40000 - 50000 £ per year.
HM Land Registry is seeking a Complaints Local Delivery Lead to join the Customer Complaints Team.
You will lead a high-performing operation, setting expectations, coaching leaders and driving accountability to deliver stronger customer outcomes and consistent service standards.
You will use data, insights and performance metrics to shape strategy, embed improvements and enhance service resilience.
A visible leader will work across locations to deliver change and better customer experiences.
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Head of Local Complaints Delivery in North East employer: HM Land Registry
HM Land Registry is an exceptional employer, offering a dynamic work environment that prioritises inclusivity and continuous learning. With flexible hybrid working options across various locations, employees benefit from a generous pension contribution, extensive annual leave, and clear pathways for professional growth, making it an ideal place for those seeking meaningful and rewarding careers in data architecture.
