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- Tasks: Lead a dynamic team in shaping IT service management and driving innovative change.
- Company: Join a forward-thinking organisation committed to agile principles and inclusivity.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Opportunity to influence strategy and build strong relationships with senior stakeholders.
- Why this job: Make a real impact by improving services and fostering talent in a collaborative setting.
- Qualifications: ITIL V4 Foundation certification and experience in service management leadership.
The predicted salary is between 55000 - 65000 £ per year.
We are seeking a Senior IT Service Manager (Enterprise Service Portfolio) to lead an experienced and highly motivated team. In this role, you will further develop your service management expertise, join a team which is industry-leading in the adoption of agile principles in service management practices, and have the chance to nurture talent and grow a highly performing team. You will play a key part in shaping delivery and deliver change in working practices and organisation.
In this role, you will provide leadership to the IT Service Management Centre within Transformation and Technology, setting the agenda and creating a supportive environment where staff can contribute and challenge ideas. You will ensure teams meet organisational standards, oversee IT Service Management governance, and foster an inclusive, Agile workplace. As part of the IT Services Management team, you will promote a service improvement culture and maintain strong relationships with senior stakeholders.
Person Specification
- ITIL V4 Foundation certification.
- Demonstrable experience of working within an acknowledged Service management framework, ITIL Service Management Framework preferred.
- Experience of leading teams to maintain day‑to‑day accountability for the ownership and resolution of service management issues.
- Proven experience of reviewing service metrics and key performance indicators to identify the success of services.
- Ability to champion and promote ongoing service improvements to continually improve quality and customer satisfaction.
- Ability to communicate effectively with senior leaders to influence strategy and achieve desired outcomes.
- Creating an inclusive environment where new processes are introduced.
- Using financial budgeting and accounting data to achieve outcomes (up to £2m annually).
- Proven experience of building strong working relationships with a wide range of senior internal and external stakeholders.
- Embraces change and adapts ways of working to deliver value early.
- Thought leadership in Service management, leading transformational activity to change operational ways of working, and/or influencing cultural change.
Qualifications
- ITIL V4 Foundation.
- Right to work in the UK.
- Visa sponsorship available only for roles that meet the critical category; this role does not meet that category, sponsorship not offered.
Equal Opportunity & Accessibility
HMLR is accredited to the Disability Confident Scheme, which denotes organisations with a positive attitude towards disabled people.
Senior IT Service Manager in London employer: HM Land Registry
Contact Detail:
HM Land Registry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Service Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior IT Service Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. We want you to show how your experience aligns with their values, especially in fostering an inclusive and Agile workplace. Be ready to share examples of how you've led teams and improved service delivery.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It shows your enthusiasm for the role and keeps you fresh in their minds. We love seeing candidates who take that extra step!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for talented individuals who can contribute to our mission of service improvement and innovation in IT management.
We think you need these skills to ace Senior IT Service Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior IT Service Manager role. Highlight your experience with ITIL frameworks and any leadership roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about service management and how you can contribute to our team. Be sure to mention your experience with agile principles and service improvement.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to lead teams and improve services. Numbers speak volumes, so if you’ve improved customer satisfaction or reduced costs, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at HM Land Registry
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL V4 Foundation knowledge. Be ready to discuss how you've applied ITIL principles in your previous roles, especially in service management frameworks. This will show that you not only understand the theory but can also implement it effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in the past, particularly in maintaining accountability for service management issues. Highlight any specific challenges you faced and how you overcame them, as this will demonstrate your ability to nurture talent and foster a high-performing team.
✨Metrics Matter
Be ready to talk about how you've used service metrics and key performance indicators to drive improvements. Think of specific instances where your analysis led to better customer satisfaction or operational efficiency, as this will illustrate your data-driven approach.
✨Communicate with Confidence
Practice articulating your thoughts clearly and confidently, especially when discussing how you would influence strategy with senior leaders. Use examples from your experience to show how you've successfully communicated complex ideas and championed service improvements in the past.