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For Companies At a Glance
- Tasks: Conduct user research to shape digital services that truly meet user needs.
- Company: Join HM Land Registry, a vital public institution safeguarding £8 trillion in assets.
- Benefits: Enjoy flexible working, professional development, and the chance to make a real impact.
- Why this job: Be part of a team that values user-centred design and improves lives through research.
- Qualifications: Experience in user research methods and strong analytical skills are essential.
- Other info: Opportunities available at various levels across multiple locations.
The predicted salary is between 36000 - 60000 £ per year.
HM Land Registry safeguards the Land Registers of England and Wales, an asset valued at over £8 trillion. But behind that number are people. Citizens, professionals, businesses and public servants who rely on digital services that need to work clearly, accessibly and fairly. User research sits at the heart of that responsibility.
We are working with our recruitment partner (Inspire People) for this campaign to recruit User Researchers at Junior (EO), Mid (HEO) and Senior (SEO) level, helping shape national digital services that are grounded in real user needs and evidence, not assumptions.
These roles sit within HMLR’s Digital, Data and Technology Directorate, working in multidisciplinary teams across design, technology and policy. As a User Researcher, you’ll help ensure services are designed around the people who use them. You’ll bring insight, structure and challenge, influencing decisions at the right level depending on grade. This is a role for people who value impact over theatre, and who understand that good research improves outcomes, reduces risk and makes services usable for everyone.
What you’ll be doing
- EO – Junior User Researcher
- Support and deliver user research using methods such as usability testing, interviews and surveys
- Assist with participant recruitment and research operations
- Communicate findings clearly and accessibly to delivery teams
- Support inclusive research involving users with diverse needs and abilities
- HEO – User Researcher
- Lead research for smaller services or components of larger programmes
- Design and deliver research plans using appropriate methodologies
- Analyse and synthesise findings into actionable insights
- Build trusted relationships with stakeholders and advocate for user-centred design
- Mentor junior researchers and contribute to research standards
- SEO – Senior User Researcher
- Shape research strategy for complex services and programmes
- Lead research planning and delivery aligned to organisational priorities
- Influence senior decision-making and challenge assumptions with evidence
- Translate research findings into strategic insight for service and policy design
- Line-manage and develop researchers, championing inclusive and high-quality research
What we’re looking for
These roles suit people who understand that research is a decision‑making discipline, not a checkbox. You’ll bring:
- Experience applying user research methods appropriately and proportionately
- Strong analytical and communication skills
- Confidence working in multidisciplinary, delivery‑focused environments
- A commitment to inclusive, accessible research.
Experience in government or public services is useful but not essential. We welcome candidates from consultancy, regulated industries, large‑scale digital environments or organisations delivering complex services at scale.
Locations, grades and package
Contract: Permanent
Locations: Birkenhead, Coventry, Croydon, Durham, Fylde, Gloucester, Hull, Leicester, Nottingham, Peterborough, Plymouth, Swansea, Telford, Weymouth
Closing date: 11.55pm on Sunday 8th February
Why HM Land Registry?
This is an opportunity to work at national scale, on long‑term services that matter. You’ll be supported to develop professionally, work flexibly, and contribute to a public institution where user‑centred design genuinely shapes outcomes, not just language.
If you have strong User Research skills and are looking for your next adventure, apply today or contact Keesha@inspirepeople.net for more information.
User Researcher in Croydon employer: HM Land Registry
Contact Detail:
HM Land Registry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land User Researcher in Croydon
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups or webinars, and connect with fellow User Researchers on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your user research projects, methodologies used, and the impact of your findings. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common user research questions and scenarios. Think about how you would approach different research challenges and be ready to discuss your past experiences and how they relate to the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining HM Land Registry and making a difference.
We think you need these skills to ace User Researcher in Croydon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the User Researcher role. Highlight your experience with user research methods and how they relate to the responsibilities outlined in the job description. We want to see how you can bring value to our team!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that showcase your analytical and communication skills. We love seeing how you've influenced decisions or improved outcomes through your research.
Be Clear and Concise: When writing your application, clarity is key. Use straightforward language and avoid jargon where possible. We appreciate a well-structured application that communicates your thoughts effectively, making it easy for us to see your potential.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the details you need about the role and our values there!
How to prepare for a job interview at HM Land Registry
✨Know Your User Research Methods
Make sure you’re well-versed in various user research methods like usability testing, interviews, and surveys. Be ready to discuss how you've applied these methods in past projects and the impact they had on design decisions.
✨Communicate Clearly and Effectively
Since you'll need to communicate findings to delivery teams, practice articulating your insights in a clear and accessible manner. Use examples from your experience to demonstrate how your research influenced project outcomes.
✨Show Your Commitment to Inclusivity
Highlight your dedication to inclusive research practices. Be prepared to discuss how you’ve engaged with diverse user groups and ensured that your research is accessible to everyone, regardless of their needs.
✨Build Relationships and Influence Decisions
Demonstrate your ability to build trusted relationships with stakeholders. Share examples of how you’ve advocated for user-centred design and influenced decision-making processes in previous roles.
