Senior Business Analyst in Croydon

We are looking for a Senior Business Analyst to join HM Land Registry (HMLR), playing a key role in shaping our digital transformation and delivering high‑quality, user‑centred services. This is an opportunity to act as a trusted advisor to stakeholders and product teams, using your expertise to ensure solutions align with business strategy, service vision, and enterprise architecture. You will be accountable for the quality and management of requirements across a range of projects, from large‑scale change initiatives to smaller enhancements. You will support the development of our Business Analysis function by mentoring others and promoting best practice.

As a Senior Business Analyst, you will work closely with Product Owners, delivery teams, and senior stakeholders across HM Land Registry and beyond. You will bring confidence, credibility and strong analytical capability to influence decisions, challenge thinking constructively, and ensure that outcomes deliver real business value. You will take an independent and unbiased approach to analysis—identifying opportunities, shaping solutions, and ensuring requirements are clearly defined, agreed and fit for purpose. You will also contribute to building a strong, collaborative Business Analysis community, supporting colleagues to grow and succeed. We welcome applications from individuals of all backgrounds and experiences. At HMLR, we are committed to creating an inclusive environment where everyone feels valued, supported, and able to achieve their potential.

Main Duties

• Analysing change proposals to define clear problem or opportunity statements, incorporating input from a wide range of stakeholders.
• Identifying and analysing stakeholders, ensuring diverse perspectives are gathered and appropriately represented.
• Eliciting, documenting and managing user and business requirements, producing high‑quality deliverables.
• Planning and managing your workload effectively, using a structured and analytical approach to problem‑solving.
• Analysing and evaluating research outputs to inform decision‑making.
• Supporting Product Owners and stakeholders in backlog creation and refinement, ensuring features, epics and user stories are well‑defined and ready for delivery.
• Identifying opportunities to improve business processes by analysing ‘as is’ and ‘to be’ states.
• Facilitating workshops and agile ceremonies to support requirements elicitation and development.
• Ensuring requirements are agreed, documented, traceable and managed across projects and programmes.
• Identifying potential changes to scope and escalating where appropriate.
• Communicating effectively across teams to share insights, best practice and expertise in business analysis and process design.
• Contributing to impact assessments and wider change analysis activities.
• Presenting and playing back analysis and product developments to wider stakeholder groups.
• Supporting and mentoring Business Analysts, contributing to the continuous improvement of the BA function.
• Opportunity to play a leading role in driving HM Land Registry’s digital transformation.
• Work on high‑profile programmes that directly impact public services.
• Influence senior stakeholders and shape strategic decision‑making.
• Develop your leadership capability through mentoring and supporting others.
• Be part of a collaborative, inclusive and supportive professional community.
• Use your expertise to deliver meaningful, user‑centred improvements at scale.

Person Specification

• Selection and use of appropriate methods and tooling to support analysis.
• Selection and utilisation of modelling techniques (business/process/data).

Desirable criteria:

• Professional qualification in Business Analysis (e.g. BCS Diploma in Business Analysis or Advanced Diploma in Business Analysis).
• Experience of tools and techniques used to elicit and document user needs and requirements, and support analysis.
• Experience of contributing to delivery in an interactive or agile environment.
• Experience of analysing system capabilities and limitations and developing requirements for improvements or software changes.
• Excellent assimilation, analysis and problem‑solving skills.
• Excellent communication, facilitation and negotiation skills including the ability to challenge evidence and proposals constructively.
• Experience of leading and developing others.
• Experience of contributing to the improvement of the Business Analysis Function.

Where an individual taking up the responsibility will be based in Swansea Office, the ability to speak Welsh is desirable. HMLR is accredited to the Disability Confidence Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage are guaranteed an invitation to interview. HMLR expects everyone to spend at least 60% of their working time in the office.