At a Glance
- Tasks: Conduct user research to shape digital services that truly meet user needs.
- Company: Join HM Land Registry, a vital public institution safeguarding £8 trillion in assets.
- Benefits: Enjoy flexible working, professional development, and the chance to make a real impact.
- Other info: Work in a dynamic environment with opportunities for career growth across multiple locations.
- Why this job: Be part of a team that values user-centred design and improves services for everyone.
- Qualifications: Experience in user research methods and strong analytical skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
HM Land Registry safeguards the Land Registers of England and Wales, an asset valued at over £8 trillion. But behind that number are people. Citizens, professionals, businesses and public servants who rely on digital services that need to work clearly, accessibly and fairly. User research sits at the heart of that responsibility.
We’re partnering with HM Land Registry to recruit User Researchers at EO, HEO and SEO level, helping shape national digital services that are grounded in real user needs and evidence, not assumptions.
These roles sit within HMLR’s Digital, Data and Technology Directorate, working in multidisciplinary teams across design, technology and policy. As a User Researcher, you’ll help ensure services are designed around the people who use them. You’ll bring insight, structure and challenge, influencing decisions at the right level depending on grade. This is a role for people who value impact over theatre, and who understand that good research improves outcomes, reduces risk and makes services usable for everyone.
What you’ll be doing
- EO – Junior User Researcher
Support and deliver user research using methods such as usability testing, interviews and surveys
Assist with participant recruitment and research operations
Communicate findings clearly and accessibly to delivery teams
Support inclusive research involving users with diverse needs and abilities - HEO – User Researcher
Lead research for smaller services or components of larger programmes
Design and deliver research plans using appropriate methodologies
Analyse and synthesise findings into actionable insights
Build trusted relationships with stakeholders and advocate for user-centred design
Mentor junior researchers and contribute to research standards - SEO – Senior User Researcher
Shape research strategy for complex services and programmes
Lead research planning and delivery aligned to organisational priorities
Influence senior decision-making and challenge assumptions with evidence
Translate research findings into strategic insight for service and policy design
Line-manage and develop researchers, championing inclusive and high-quality research
What we’re looking for
These roles suit people who understand that research is a decision-making discipline, not a checkbox. You’ll bring:
- Experience applying user research methods appropriately and proportionately
- Strong analytical and communication skills
- Confidence working in multidisciplinary, delivery-focused environments
- A commitment to inclusive, accessible research
- Experience in government or public services is useful but not essential. We welcome candidates from consultancy, regulated industries, large-scale digital environments or organisations delivering complex services at scale.
Locations, grades and package
Contract: Permanent
Locations: Birkenhead, Coventry, Croydon, Durham, Fylde, Gloucester, Hull, Leicester, Nottingham, Peterborough, Plymouth, Swansea, Telford, Weymouth
Why HM Land Registry?
This is an opportunity to work at national scale, on long-term services that matter. You’ll be supported to develop professionally, work flexibly, and contribute to a public institution where user-centred design genuinely shapes outcomes, not just language.
If you have strong User Research skills and are looking for your next adventure, apply today or contact Keesha@inspirepeople.net for more information.
User Researcher in Coventry employer: HM Land Registry
HM Land Registry is an exceptional employer that prioritises user-centred design and values the impact of research on public services. With a commitment to professional development, flexible working, and a collaborative work culture, employees are empowered to influence national digital services that truly matter. Join us in making a difference while enjoying opportunities for growth and mentorship in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land User Researcher in Coventry
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common user research questions. Think about how you can showcase your experience with usability testing and inclusive research. We want to see how you can bring real user insights to the table!
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications after a week or so. A quick email can show your enthusiasm and keep you on their radar. Plus, it’s a great way to ask if they need any more info from you.
✨Tip Number 4
Check out our website for the latest User Researcher roles. We’re always looking for passionate individuals who want to make an impact. Applying directly through us can give you a better chance of standing out!
We think you need these skills to ace User Researcher in Coventry
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences that align with the User Researcher role. Highlight your understanding of user-centred design and how your past experiences can contribute to shaping national digital services.
Showcase Your Research Skills:Don’t just list your research methods; explain how you’ve applied them in real-world scenarios. Whether it’s usability testing or interviews, give us examples that demonstrate your analytical skills and ability to communicate findings effectively.
Emphasise Inclusivity:Since this role values inclusive research, make sure to mention any experience you have working with diverse user groups. Show us how you advocate for accessibility and how it influences your research approach.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at HM Land Registry
✨Know Your User Research Methods
Make sure you’re well-versed in various user research methods like usability testing, interviews, and surveys. Be ready to discuss how you've applied these methods in past projects and the impact they had on the outcomes.
✨Communicate Clearly and Accessibly
Since you'll be communicating findings to delivery teams, practice articulating your insights in a clear and concise manner. Use examples from your experience to demonstrate how your research influenced decisions and improved user experiences.
✨Show Your Commitment to Inclusivity
Highlight your experience with inclusive research practices. Be prepared to discuss how you’ve engaged with diverse user groups and ensured that your research is accessible to everyone, as this aligns with the values of HM Land Registry.
✨Build Relationships and Advocate for Users
Demonstrate your ability to build trusted relationships with stakeholders. Share examples of how you’ve advocated for user-centred design in previous roles, and how you can influence decision-making at different levels within an organisation.
