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For Companies At a Glance
- Tasks: Conduct user research to shape digital services that truly meet user needs.
- Company: Join HM Land Registry, a vital public institution safeguarding £8 trillion in assets.
- Benefits: Enjoy flexible working, professional development, and the chance to make a real impact.
- Why this job: Be part of a team that values user-centred design and improves services for everyone.
- Qualifications: Experience in user research methods and strong analytical skills are essential.
- Other info: Work in a dynamic environment with opportunities across multiple UK locations.
The predicted salary is between 36000 - 60000 £ per year.
HM Land Registry safeguards the Land Registers of England and Wales, an asset valued at over £8 trillion. But behind that number are people. Citizens, professionals, businesses and public servants who rely on digital services that need to work clearly, accessibly and fairly. User research sits at the heart of that responsibility.
We are working with our recruitment partner (Inspire People) for this campaign to recruit User Researchers at Junior (EO), Mid (HEO) and Senior (SEO) level, helping shape national digital services that are grounded in real user needs and evidence, not assumptions.
These roles sit within HMLR’s Digital, Data and Technology Directorate, working in multidisciplinary teams across design, technology and policy. As a User Researcher, you’ll help ensure services are designed around the people who use them. You’ll bring insight, structure and challenge, influencing decisions at the right level depending on grade. This is a role for people who value impact over theatre, and who understand that good research improves outcomes, reduces risk and makes services usable for everyone.
What you’ll be doing
- EO – Junior User Researcher
- Support and deliver user research using methods such as usability testing, interviews and surveys
- Assist with participant recruitment and research operations
- Communicate findings clearly and accessibly to delivery teams
- Support inclusive research involving users with diverse needs and abilities
- HEO – User Researcher
- Lead research for smaller services or components of larger programmes
- Design and deliver research plans using appropriate methodologies
- Analyse and synthesise findings into actionable insights
- Build trusted relationships with stakeholders and advocate for user-centred design
- Mentor junior researchers and contribute to research standards
- SEO – Senior User Researcher
- Shape research strategy for complex services and programmes
- Lead research planning and delivery aligned to organisational priorities
- Influence senior decision-making and challenge assumptions with evidence
- Translate research findings into strategic insight for service and policy design
- Line-manage and develop researchers, championing inclusive and high-quality research
What we’re looking for
These roles suit people who understand that research is a decision‑making discipline, not a checkbox. You’ll bring:
- Experience applying user research methods appropriately and proportionately
- Strong analytical and communication skills
- Confidence working in multidisciplinary, delivery‑focused environments
- A commitment to inclusive, accessible research.
Experience in government or public services is useful but not essential. We welcome candidates from consultancy, regulated industries, large‑scale digital environments or organisations delivering complex services at scale.
Locations, grades and package
Contract: Permanent
Locations: Birkenhead, Coventry, Croydon, Durham, Fylde, Gloucester, Hull, Leicester, Nottingham, Peterborough, Plymouth, Swansea, Telford, Weymouth
Closing date: 11.55pm on Sunday 8th February
Why HM Land Registry?
This is an opportunity to work at national scale, on long‑term services that matter. You’ll be supported to develop professionally, work flexibly, and contribute to a public institution where user‑centred design genuinely shapes outcomes, not just language. If you have strong User Research skills and are looking for your next adventure, apply today or contact for more information.
User Researcher in Bath employer: HM Land Registry
Contact Detail:
HM Land Registry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land User Researcher in Bath
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect with fellow User Researchers on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your user research projects, methodologies, and outcomes. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common user research questions. Think about how you can demonstrate your analytical skills and commitment to inclusive research. Remember, it’s all about showing how you can make an impact!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our mission at HM Land Registry.
We think you need these skills to ace User Researcher in Bath
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the User Researcher role. Highlight your relevant experience and skills that align with the job description. We want to see how you can bring value to our team!
Showcase Your Research Skills: Use your written application to demonstrate your understanding of user research methods. Share examples of how you've applied these techniques in past roles, as this will show us you're ready to hit the ground running.
Communicate Clearly: Since communication is key in this role, ensure your application is clear and concise. Avoid jargon and make your points easy to understand. We appreciate straightforwardness and clarity!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at HM Land Registry
✨Know Your User Research Methods
Make sure you’re well-versed in various user research methods like usability testing, interviews, and surveys. Be ready to discuss how you've applied these techniques in past projects and how they can be beneficial for HM Land Registry's user-centred design approach.
✨Communicate Clearly and Effectively
Since you'll need to communicate findings to delivery teams, practice articulating your insights in a clear and accessible manner. Use examples from your previous work to demonstrate how your communication skills have influenced decision-making.
✨Show Your Commitment to Inclusivity
Highlight your experience with inclusive research practices. Be prepared to discuss how you’ve engaged with diverse user groups and ensured that your research is accessible to everyone, as this aligns with the values of HM Land Registry.
✨Prepare for Stakeholder Engagement
Think about how you would build trusted relationships with stakeholders. Prepare examples of how you've advocated for user-centred design in the past and how you plan to influence senior decision-making at HM Land Registry.
