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- Tasks: Keep our beautiful hotel sparkling clean and welcoming for guests.
- Company: Heacham Manor Hotel, a stunning Grade II-listed country house.
- Benefits: Competitive pay, flexible hours, and a friendly team environment.
- Other info: Perfect for those who love cleanliness and teamwork in a historic setting.
- Why this job: Join a passionate team and create memorable experiences for visitors.
- Qualifications: Attention to detail and a positive attitude are essential.
The predicted salary is between 20000 - 25000 £ per year.
Heacham Manor Hotel is a beautifully restored, Grade II‑listed country house hotel located on the stunning North West Norfolk coast. Originally built in 1582, the hotel blends rich history with modern comfort, offering guests a relaxing and memorable retreat. With 52 bedrooms ranging from cosy cottage rooms to luxurious suites, Heacham Manor provides something for every type of visitor.
The postholder will be part of the Housekeeping team. As a Housekeeper, you are an essential part of our team, and you will be responsible for consistently maintaining the cleanliness of all guest rooms, family suites and public areas to the excellent company standards. The key focus being maintaining excellent customer service and care whilst managing health and safety within the workplace. You will support the Company’s mission and objectives through compliance to Policies and Procedures.
Key Responsibilities:- Cleaning Hotel Rooms and Cottages (dusting, vacuuming, polishing etc).
- Cleaning Bathrooms which include showers, baths, wash basins, tiles, and toilets.
- Cleaning Kitchens which include worktops, basin, and other kitchen equipment.
- Sweeping public and outside areas such as hallways, patios etc.
- Assisting in maintaining a cleaning inventory.
- Reporting all technical and quality faults to Supervisors/ Management.
- Assist with Customer queries, liaise with Reception.
- Keen eye for detail to complete tasks, and the ability to meet the Hotel standards for quality, cleanliness, and consistency.
- Maintaining the public areas with cleaning duties including: Mopping and vacuuming of floors, Dusting, General cleaning of facilities including Toilets and Changing rooms.
Housekeeper in Norfolk employer: HM Housekeeping
Contact Detail:
HM Housekeeping Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeper in Norfolk
✨Tip Number 1
Get to know the hotel! Before your interview, take a virtual tour of Heacham Manor and understand its vibe. This will help you connect with the team and show that you're genuinely interested in being part of their history.
✨Tip Number 2
Practice your cleaning skills! If you can, do a mock cleaning session at home. This way, you can talk confidently about your techniques and attention to detail during the interview.
✨Tip Number 3
Be ready to chat about customer service! Think of examples where you've gone above and beyond for someone. It’s all about showing that you care about guests' experiences as much as keeping things spotless.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm right from the start!
We think you need these skills to ace Housekeeper in Norfolk
Some tips for your application 🫡
Show Your Attention to Detail: As a Housekeeper, attention to detail is key! Make sure your application highlights any experience you have in cleaning or maintaining spaces. We want to see that you understand the importance of cleanliness and how it impacts guest satisfaction.
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the specific responsibilities mentioned in the job description. We love seeing candidates who take the time to connect their skills with what we’re looking for.
Highlight Customer Service Skills: Since you'll be interacting with guests, it's important to showcase your customer service skills. Share examples of how you've gone above and beyond to help customers in previous roles. We value a friendly and approachable attitude!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Heacham Manor!
How to prepare for a job interview at HM Housekeeping
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Housekeeper. Familiarise yourself with cleaning techniques and health and safety standards. This will show that you're serious about the role and ready to hit the ground running.
✨Showcase Your Attention to Detail
During the interview, be prepared to discuss specific examples of how you've maintained cleanliness and organisation in previous roles. Highlight your keen eye for detail, as this is crucial for meeting the hotel's high standards.
✨Customer Service Matters
Remember, as a Housekeeper, you'll be interacting with guests. Be ready to talk about how you've handled customer queries or complaints in the past. Emphasising your commitment to excellent customer service will set you apart from other candidates.
✨Ask Questions
At the end of the interview, don’t hesitate to ask questions about the team dynamics or the hotel’s cleaning protocols. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.