At a Glance
- Tasks: Keep our beautiful hotel sparkling clean and welcoming for guests.
- Company: Heacham Manor Hotel, a stunning Grade II-listed country house.
- Benefits: Flexible hours, team environment, and the chance to work in a historic setting.
- Other info: Perfect for those who love a dynamic role in hospitality.
- Why this job: Join a passionate team and make a real difference in guest experiences.
- Qualifications: Previous cleaning experience is a plus; teamwork and communication skills are essential.
The predicted salary is between 20000 - 24000 € per year.
Heacham Manor Hotel is a beautifully restored, Grade II‑listed country house hotel located on the stunning North West Norfolk coast. Originally built in 1582, the hotel blends rich history with modern comfort, offering guests a relaxing and memorable retreat. With 52 bedrooms ranging from cosy cottage rooms to luxurious suites, Heacham Manor provides something for every type of visitor.
Job Purpose
The postholder will be part of the Housekeeping team. As a Housekeeper, you are an essential part of our team, and you will be responsible for consistently maintaining the cleanliness of all guest rooms, family suites and public areas to the excellent company standards. The key focus being maintaining excellent customer service and care whilst managing health and safety within the workplace. You will support the Company’s mission and objectives through compliance to Policies and Procedures.
Key Responsibilities
- Cleaning Hotel Rooms and Cottages (dusting, vacuuming, polishing etc).
- Cleaning Bathrooms which include showers, baths, wash basins, tiles, and toilets.
- Cleaning Kitchens which include worktops, basin, and other kitchen equipment.
- Sweeping public and outside areas such as hallways, patios etc.
- Assisting in maintaining a cleaning inventory.
- Reporting all technical and quality faults to Supervisors/ Management.
- Assist with Customer queries, liaise with Reception.
- Keen eye for detail to complete tasks, and the ability to meet the Hotel standards for quality, cleanliness, and consistency.
- Maintaining the public areas with cleaning duties including: Mopping and vacuuming of floors, Dusting, General cleaning of facilities including Toilets and Changing rooms.
- Other cleaning & Housekeeping duties as required by manager.
- Follow procedures for all tasks to ensure excellent and consistent standards are met.
- To act as an ambassador for the business and ensure that the Company is promoted externally, to all customers, on all occasions.
Key Relationships
- Housekeeping Supervisor
- Head of Housekeeping
Education, Training & Experience
- Previous professional cleaning experience (Desirable)
- COSHH Awareness (training will be given)
- Teamwork skills and the ability to act as the public face of the business
Disposition & Requirements
- Full valid Driving Licence for UK (Desirable)
- Flexible Schedule, for Working hours
- Maintain a professional standard of work attire
- Polite and well‑mannered with good communication skills
- Ability to meet outlined expectations and standards within their role
- Organised & Reliable
- Enthusiastic and Energetic Team Player
- Good Timekeeping skills
- Able to work efficiently and effectively with strong work ethic
- Excellent Customer Service
Hours: 16 hours per week
Housekeeper in Heacham employer: HM Housekeeping
Heacham Manor Hotel is an exceptional employer, offering a unique blend of rich history and modern comfort in a stunning coastal location. Our supportive work culture prioritises teamwork and excellent customer service, providing Housekeepers with opportunities for personal growth and development within the hospitality industry. With a commitment to maintaining high standards and a focus on employee well-being, we ensure that our team members feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeper in Heacham
✨Tip Number 1
Get to know the hotel! Before your interview, take a virtual tour of Heacham Manor and familiarise yourself with its history and services. This will help you connect with the team and show that you're genuinely interested in being part of their story.
✨Tip Number 2
Practice your customer service skills! As a Housekeeper, you'll be the face of the hotel for many guests. Think about how you can make their stay memorable and be ready to share examples of how you've provided excellent service in the past.
✨Tip Number 3
Dress the part! When you come in for your interview, wear something smart and professional. It shows that you respect the role and the hotel’s standards. Plus, it gives a great first impression!
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining us. It makes it easier for us to spot your enthusiasm and commitment to becoming part of the Heacham Manor team.
We think you need these skills to ace Housekeeper in Heacham
Some tips for your application 🫡
Show Your Attention to Detail:As a Housekeeper, attention to detail is key! Make sure your application reflects this by being thorough and precise. Double-check for any typos or errors before hitting send – we love a polished application!
Highlight Relevant Experience:If you've got previous cleaning experience, shout about it! Share specific examples of your work that demonstrate your skills in maintaining cleanliness and customer service. We want to see how you can contribute to our team!
Be Yourself:We’re looking for enthusiastic and energetic team players, so let your personality shine through in your application. Don’t be afraid to show us what makes you unique and why you’d be a great fit for Heacham Manor!
Apply Through Our Website:To make things easier for both of us, apply directly through our website. It’s the best way to ensure your application gets to the right people quickly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at HM Housekeeping
✨Know Your Role
Before the interview, make sure you understand the key responsibilities of a Housekeeper. Familiarise yourself with tasks like cleaning hotel rooms, bathrooms, and public areas. This will help you demonstrate your knowledge and show that you're ready to hit the ground running.
✨Showcase Your Attention to Detail
During the interview, highlight your keen eye for detail. Share specific examples from your past experience where your attention to cleanliness and organisation made a difference. This is crucial in maintaining the high standards expected at Heacham Manor.
✨Emphasise Teamwork
Housekeeping is all about teamwork, so be prepared to discuss how you've worked effectively with others in previous roles. Mention any experiences where you collaborated with colleagues to achieve common goals, as this will resonate well with the interviewers.
✨Prepare for Customer Interaction
As a Housekeeper, you'll be the face of the hotel for many guests. Be ready to talk about how you handle customer queries and ensure excellent service. Share examples of how you've dealt with guest requests or complaints in a polite and professional manner.
