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For Companies At a Glance
- Tasks: Engage with customers, assist in-store, and enhance their shopping experience.
- Company: Join H&M Group, a global leader in fashion retail known for its inclusive culture.
- Benefits: Enjoy a 25% staff discount and participate in our H&M Incentive Program.
- Why this job: Be part of a vibrant team that values creativity, collaboration, and customer connection.
- Qualifications: No prior experience needed; just bring your passion for fashion and a positive attitude.
- Other info: This is a part-time role with flexible hours, perfect for students!
Company Description
Job Description
As the Sales Advisor, you are the friendly faces that greet our customers and embody the heart of our brand.
You\’ll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you\’ll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.
Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you\’ll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you\’ll create moments that matter.
While previous experience in customer service and familiarity with fabrics are nice to have, they\’re not mandatory.
Qualifications
- Customer-focused; you have a genuine interest in getting to know our customers and offering an experience and level of service to match their expectations
- Proactive; you use your initiative to provide customers with a memorable shopping experience
- Curious; you seek opportunities to improve everyday processes and routines and take proactive action where needed
- You listen to and show interest in others\’ ideas and opinions
- You\’re honest and genuine in your approach
- You are interested in fashion and trends
- You are communicative, positive and open-minded
- You\’re willing to learn and adapt
- You\’re collaborative, inclusive and supportive of others
- You have good English language skills
Additional Information
This is a part-time position with contracts of 20 hours a week please apply by sending in your CV in English as soon as possible.
Benefits:
We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.
Inclusion & Diversity
At H&M Group, we\’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.
Sales Advisor 20h employer: H&M Group
Contact Detail:
H&M Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor 20h
✨Tip Number 1
Familiarise yourself with the latest fashion trends and the brand's offerings. This will not only help you engage customers more effectively but also demonstrate your genuine interest in the role during any interactions.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about their shopping experiences. This will help you become more comfortable initiating conversations with customers and providing them with a memorable shopping experience.
✨Tip Number 3
Showcase your proactive nature by thinking of ways to improve customer service in your previous roles or experiences. Be ready to share these ideas during your interview, as it aligns with the company's focus on continuous improvement.
✨Tip Number 4
Emphasise your ability to work collaboratively in a team environment. Prepare examples of how you've supported colleagues in the past, as this will resonate well with the company's values of inclusivity and teamwork.
We think you need these skills to ace Sales Advisor 20h
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills that align with the Sales Advisor role. Emphasise your ability to create welcoming experiences and your interest in fashion.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the brand and the role. Mention specific examples of how you've provided excellent customer service in the past and how you embody the qualities they are looking for.
Showcase Your Personality: In your application, let your personality shine through. The company values genuine and positive individuals, so don't hesitate to express your passion for fashion and your proactive approach to customer service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at H&M Group
✨Show Your Customer Focus
Demonstrate your genuine interest in customers during the interview. Share examples of how you've previously provided excellent service or resolved customer issues, highlighting your ability to create memorable experiences.
✨Be Proactive and Initiative-Driven
Discuss times when you took the initiative to improve a process or enhance customer satisfaction. This will show that you're proactive and ready to contribute positively to the team.
✨Express Your Passion for Fashion
Since the role involves fashion, share your enthusiasm for trends and styles. Talk about your favourite brands or recent fashion insights to connect with the interviewers on a personal level.
✨Emphasise Team Collaboration
Highlight your ability to work well in a team. Provide examples of how you've supported colleagues in the past and how you value diverse opinions, which aligns with the company's commitment to inclusion and diversity.
