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- Tasks: Lead a department to enhance sales and deliver an exceptional customer experience.
- Company: Join H&M, a global fashion leader committed to sustainability and inclusivity.
- Benefits: Enjoy staff discounts, flexible hours, and extensive development opportunities.
- Why this job: Make a real impact in fashion while growing your leadership skills.
- Qualifications: Management experience in customer service and a passion for team development.
- Other info: Be part of a diverse team that values creativity and collaboration.
The predicted salary is between 28800 - 43200 £ per year.
This is a permanent position offering 39 hours per week. The position is based in the H&M Oxford store in the Westgate Shopping Centre.
Our Leaders have the ambition to make our people and business grow. As a Department Manager, you are responsible for overseeing a department to support the Sales and Profit of the store and along with your Team deliver a Customer First Experience.
Key responsibilities:- You lead with a vision to secure the best experience for all our colleagues and customers.
- You evaluate your team’s performance, provide regular feedback, and support succession through their development and training.
- You analyse and follow up on Sales & Profit KPIs for your department.
- You ensure Health & Safety, legal, and security are in accordance with H&M standards and local laws to always secure all employees and customers' safety.
We are looking for people who have:
- Management experience in a customer-facing environment.
- Previous experience of leading and managing teams.
- A passion for profitability and people.
- A Customer-first mindset.
Availability 7 days fully flexible, weekends included.
Benefits:We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program. In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.
Inclusion & Diversity:H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process. We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.
Department Manager - Oxford employer: H&M Group
Contact Detail:
H&M Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Manager - Oxford
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time browsing H&M's website and social media. Understanding their values and mission will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've successfully led a team or improved customer experience. We want to hear about your passion for profitability and how you've developed others in your previous roles.
✨Tip Number 3
Be ready to discuss KPIs! Since you'll be analysing sales and profit metrics, brush up on your knowledge of these key performance indicators. Show us how you've used data to drive decisions and improve results in your past positions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining the H&M family. Don’t forget to highlight your customer-first mindset in your application!
We think you need these skills to ace Department Manager - Oxford
Some tips for your application 🫡
Show Your Passion: When you're filling out your application, let your passion for customer service and team management shine through. We want to see how excited you are about leading a team and creating a fantastic shopping experience!
Be Specific: Use specific examples from your past experiences to highlight your management skills and achievements. Whether it’s boosting sales or developing your team, we love to see concrete evidence of your success!
Keep It Clear and Concise: Make sure your application is easy to read. Use clear language and avoid jargon. We appreciate straightforward communication that gets straight to the point—just like we do with our customers!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at H&M Group
✨Know Your Numbers
As a Department Manager, you'll need to be on top of Sales & Profit KPIs. Before the interview, brush up on your understanding of these metrics and think about how you've used them in past roles. Be ready to discuss specific examples where you improved sales or managed costs effectively.
✨Showcase Your Leadership Style
Leadership is key for this role, so think about your management style and how it aligns with H&M's values. Prepare to share stories about how you've developed your team, provided feedback, and created a positive work environment. Highlight any training initiatives you've led that resulted in team growth.
✨Customer-First Mindset
H&M places a strong emphasis on customer experience. Be prepared to discuss how you've prioritised customer satisfaction in previous roles. Think of specific instances where you went above and beyond to ensure a great experience for customers and how that impacted sales.
✨Embrace Diversity and Inclusion
H&M values diversity and inclusion, so it's important to demonstrate your commitment to these principles. Reflect on how you've fostered an inclusive environment in your past positions. Be ready to discuss how diverse teams can enhance performance and creativity in the workplace.
