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- Tasks: Lead a team to create an inspiring shopping experience and drive sales.
- Company: Join H&M HOME, a world-class interior brand focused on customer service.
- Benefits: Opportunities for growth, dynamic work environment, and a chance to shape the brand.
- Why this job: Be a key player in transforming spaces and exceeding customer expectations.
- Qualifications: Leadership skills, passion for customer service, and interest in interior design.
- Other info: Fun and rewarding role with potential for career advancement.
The predicted salary is between 28800 - 43200 £ per year.
Do you want to be a key player in building a world-class interior brand? Are you passionate about customer service and ready for an exciting challenge in one of the H&M HOME Concept Stores? Then you might be the one we are looking for!
At H&M Home, our purpose is to make it possible for many people to create a personal and modern space — a place to feel at home. Our vision is to be a credible world-class interior brand, and here YOU have a very important role as a leader. We will reach our vision by being brave, daring to test ideas, learning from experiences and getting new insights. In everything you do, our customers should always be top of mind.
You have the vital role to create an outstanding and inspiring shopping experience for our customers every day.
This is a junior level position with the requirement to already have the skills and qualities when it comes to leadership, coaching & developing the team as well as store operational and commerciality experience. There is the possibility to grow and develop into the senior role depending on your delivering on all performance based criteria.
As a Department Manager (DM) at H&M Home you have the important role to create an excellent and inspiring shopping experience for our customers every day. Your responsibility is to plan and organize the daily operations in the store, together with the Store Manager and team. As a DM, your responsibilities are divided into five parts: Customers, Colleagues, Inspiring Presentation, Planning and Procedures & Routines. You are an ambassador for the brand and together with the team you strive to exceed customer expectations and drive selling on the sales floor, that’s where it all happens!
Your responsibilities:
- Customer first. You are passionate about our customers and your top priority is always to give excellent customer service.
- You work together with your store team to maximize profitability and sales.
- You make inspirational presentations both by yourself and with your team.
- Set an example for your team by always acting in line with H&M Group values, H&M Home brand DNA and H&M Group Global leadership expectations.
Your profile:
We are looking for a passionate leader. Your personal qualities also include:
- A passion about customer service and people.
- A great drive and a result driven attitude.
- Interior interest and trend awareness, you have experience in visual presentation & interior styling.
- Being well-organised and able to cope with a large workload.
- A positive and coaching attitude, and a willingness to learn and improve.
- An entrepreneurial approach, where you think outside the box.
H&M HOME Department Manager in London employer: H&M Group
Contact Detail:
H&M Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land H&M HOME Department Manager in London
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into H&M Home's values and products. This way, you can show off your passion for customer service and interior design, making you stand out as a candidate who truly gets what they're all about.
✨Tip Number 2
Practice your leadership skills! Think of examples from your past experiences where you've successfully led a team or improved customer service. Be ready to share these stories during your interview to demonstrate your coaching and development abilities.
✨Tip Number 3
Show your creativity! Prepare some ideas on how you would create an inspiring shopping experience at H&M Home. Whether it’s visual merchandising or customer engagement strategies, having a few innovative concepts up your sleeve will impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the H&M Home family and ready to take on the challenge of being a Department Manager.
We think you need these skills to ace H&M HOME Department Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service and interior design shine through. We want to see how excited you are about creating inspiring spaces and delivering excellent experiences for our customers.
Tailor Your CV: Make sure your CV highlights relevant experience in leadership, coaching, and store operations. We’re looking for someone who can demonstrate their skills in these areas, so don’t be shy about showcasing your achievements!
Be Authentic: We love authenticity! Use your own voice in your application. Share your personal journey and what makes you a great fit for the H&M Home brand. This is your chance to stand out from the crowd!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at H&M Group
✨Know Your Brand
Before the interview, dive deep into H&M Home's brand values and mission. Understand their vision of creating personal and modern spaces for customers. This will help you align your answers with what they stand for and show that you're genuinely interested in being a part of their team.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved customer service. Highlight how you’ve coached others and driven results, as this role requires strong leadership qualities. Be ready to discuss how you can inspire and motivate your future team.
✨Demonstrate Your Customer Focus
Since customer service is a top priority, think of specific instances where you went above and beyond for a customer. Share stories that illustrate your passion for providing excellent service and how you can create an inspiring shopping experience at H&M Home.
✨Be Ready to Discuss Trends
As a Department Manager, having an eye for interior trends is crucial. Brush up on current home decor trends and be prepared to discuss how you would implement them in-store. This shows your enthusiasm for the role and your ability to keep the store fresh and appealing.
